California Motor Trade - Norco

Awful . Don’t take the risk!Car taken back to the Awful . Don’t take the risk! Car taken back to the dealership 4 times because it won’t start at times and other times for them to fix the things the Awful . Don’t take the risk! Car taken back to the dealership 4 times because it won’t start at times and other times for them to fix the things they promised. As far as for the vehicle not starting - First time said it was the battery cable, next time same problem but said it was the key, third time same identical : according them it was the harness, kept it for weeks, lied and never submitted a warranty claim but assured us it was fixed ( at their expense), we purchased a warranty on the car that includes everything SUPPOSEDLY- and there’s nothing WE can do when they don’t submit claims. Finally took it to a reputable dealership- it wouldn’t start again but they diagnosed it immediately - said the car was unsafe for driving and had major problems. CMT had patch it together with junk parts, failing to even secure the harness. CMT NORCO has never properly repaired the vehicle! They knew it was bad! Over 2,000 in rental cars because of this horrific dealership. Alex, the manager was livid because of my YELP review and refused to help us. The manager said, we keep bringing it back for minor things- I don’t call it minor when the car could potentially shut off at anytime and when you’ve been stranded at least 6 times because it won’t start. All we want is to return this defective car, get reimbursed for our rentals, get all of the money we’ve paid back . . . they refused! Several nice people there tried to help us, but the arrogance of the management overrules! Stressed and afraid of this black 2017 Jeep Compass with very low miles. Everything that looks and sounds good, isn’t always good. Unbelievable, I never imagined. Don’t be deceived by CMT. More

Writing about my experience at local dealership in hopes that this doesn’t happen to anyone else!! In search for a reliable vehicle, I saw a (new to me) used 2017 Jeep Compass available for purchase from that this doesn’t happen to anyone else!! In search for a reliable vehicle, I saw a (new to me) used 2017 Jeep Compass available for purchase from California Motor Trade in Norco, CA. I purchased the vehicle with CMT’s salesman, Finn, on Sunday, April 4th. It was in need of some minor detailing (carpet cleaned, driver side lock and spoiler replaced as they were missing), I wasn’t able to pick it up until Wednesday, April 7th. Less than three days later, on April 10th it would not start, again on the 16th, once again on the May 6th, May 7th and most recently May 17th. Since I’ve had it, I have been left stranded 5 times. After receiving the lemon, one would hope the dealership would do everything in their power to rectify the situation and accommodate the customer but CMT has made an already unfortunate situation even worse. As mentioned before, the salesman, Finn is kind, respectful and for the most part responsive. I believe trying to serve his clientele but didn’t seem to be knowledgeable about the issues concerning the vehicle. Alex in management seemed to be helpful the second mishap— quickly responsive for my second tow. But it was downhill from there. After picking up my vehicle the first time, I was told the battery compartment was just loose. The second time I was left stranded, they called for a tow but made it point to tell me “every time you call, it’s something so minor!”, when I picked it up this time, they thought that the key to the vehicle had been cut in correctly and had a locksmith made a new one. When I asked Alex to arrange transportation for me, it replied “I cannot help you with that.” If he TRULY couldn’t accommodate me with a vehicle he could have referenced the agreement where it states they must pay a portion of the rental or offer an alternative. But he was content with leaving me with no solution. The last time I called CMT after being stranded, Alex told me this would be the last time they helped me because of the review my mom wrote about them. After expressing my frustration with this entire process he expressed to me “I don’t know what’s wrong with your car. I can’t help you.” We spent the next several days dissecting the warranty and trying to find someone to pick up the vehicle and FINALLY get it repaired, only to discover that CMT had not submitted any of the paperwork regarding the warranty. It wasn’t until my mom called CMT to inquire why this was not done (Alex assured her (or LIED) that it was already done. It was then, that one of CMT’s mechanics called me and asked if they could pick up my car for repair. When I expressed my confusion as to why they would pick it up when they already communicated they could not fix it and did not want to assist me any longer, they insisted. It has been one week since my conversation with management (Alex) and 6 days since they picked up my vehicle. I have not heard about any progress on the repairs, the mechanic will not answer my texts or phone calls, the salesman will not give me an update. The service department has communicated with my mother that they are waiting for a diagnostic, in another phone call they are waiting for paperwork, in another phone call they haven’t seen the vehicle. All very inconsistent and suspicious. I’m spending over a grand in rentals in ADDITION to a car payment for a vehicle that does not work. This has been a nightmare of an experience and I would never recommend this company. They are unprofessional, shady, and dishonest. At the end of the day, a quality dealership would do whatever it took to rectify the situation-- take it to knowledgable mechanics, give an honest diagnostic, apologize, offer an accommodation, exchange the vehicle... anything would be better than what I'm currently going through. NO ANSWERS AND NO WORKING VEHICLE. I want the community to know so that no one has to go through this! More

Amazing experience! Great customer service I would definitely recommend this place to family!! Fast and such a great friendly service and got an amazing deal definitely recommend this place to family!! Fast and such a great friendly service and got an amazing deal More