California Motor Trade - Norco

Writing about my experience at local dealership in hopes that this doesn’t happen to anyone else!! In search for a reliable vehicle, I saw a (new to me) used 2017 Jeep Compass available for purchase from that this doesn’t happen to anyone else!! In search for a reliable vehicle, I saw a (new to me) used 2017 Jeep Compass available for purchase from California Motor Trade in Norco, CA. I purchased the vehicle with CMT’s salesman, Finn, on Sunday, April 4th. It was in need of some minor detailing (carpet cleaned, driver side lock and spoiler replaced as they were missing), I wasn’t able to pick it up until Wednesday, April 7th. Less than three days later, on April 10th it would not start, again on the 16th, once again on the May 6th, May 7th and most recently May 17th. Since I’ve had it, I have been left stranded 5 times. After receiving the lemon, one would hope the dealership would do everything in their power to rectify the situation and accommodate the customer but CMT has made an already unfortunate situation even worse. As mentioned before, the salesman, Finn is kind, respectful and for the most part responsive. I believe trying to serve his clientele but didn’t seem to be knowledgeable about the issues concerning the vehicle. Alex in management seemed to be helpful the second mishap— quickly responsive for my second tow. But it was downhill from there. After picking up my vehicle the first time, I was told the battery compartment was just loose. The second time I was left stranded, they called for a tow but made it point to tell me “every time you call, it’s something so minor!”, when I picked it up this time, they thought that the key to the vehicle had been cut in correctly and had a locksmith made a new one. When I asked Alex to arrange transportation for me, it replied “I cannot help you with that.” If he TRULY couldn’t accommodate me with a vehicle he could have referenced the agreement where it states they must pay a portion of the rental or offer an alternative. But he was content with leaving me with no solution. The last time I called CMT after being stranded, Alex told me this would be the last time they helped me because of the review my mom wrote about them. After expressing my frustration with this entire process he expressed to me “I don’t know what’s wrong with your car. I can’t help you.” We spent the next several days dissecting the warranty and trying to find someone to pick up the vehicle and FINALLY get it repaired, only to discover that CMT had not submitted any of the paperwork regarding the warranty. It wasn’t until my mom called CMT to inquire why this was not done (Alex assured her (or LIED) that it was already done. It was then, that one of CMT’s mechanics called me and asked if they could pick up my car for repair. When I expressed my confusion as to why they would pick it up when they already communicated they could not fix it and did not want to assist me any longer, they insisted. It has been one week since my conversation with management (Alex) and 6 days since they picked up my vehicle. I have not heard about any progress on the repairs, the mechanic will not answer my texts or phone calls, the salesman will not give me an update. The service department has communicated with my mother that they are waiting for a diagnostic, in another phone call they are waiting for paperwork, in another phone call they haven’t seen the vehicle. All very inconsistent and suspicious. I’m spending over a grand in rentals in ADDITION to a car payment for a vehicle that does not work. This has been a nightmare of an experience and I would never recommend this company. They are unprofessional, shady, and dishonest. At the end of the day, a quality dealership would do whatever it took to rectify the situation-- take it to knowledgable mechanics, give an honest diagnostic, apologize, offer an accommodation, exchange the vehicle... anything would be better than what I'm currently going through. NO ANSWERS AND NO WORKING VEHICLE. I want the community to know so that no one has to go through this! More

Amazing experience! Great customer service I would definitely recommend this place to family!! Fast and such a great friendly service and got an amazing deal definitely recommend this place to family!! Fast and such a great friendly service and got an amazing deal More