Atlanta West Kia - Service Center

Horrible customer service I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in th I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in the service department. My first two visits were horrible and had a horrible service agent that never called me with updates or to even tell me it was ready to pick up. I contacted both the manager and service manager and received apology after apology. This morning I called to ask about a problem with back up camera and radio and was hung up on after being on hold for 20 minutes. I called again and left a message for an service advisor to call me back. I waited four hours and no one ever returned my call so I called the store to get the general managers voicemail and was told I could only email him so talked to the service manager who once again just offered up their phony apologies. I would say never use this Kia dealership they place no value on customer service or making the customers visit enjoyable. They act as if the customer is annoying to deal with. More

No key with Wheel Locks and even worse customer service! Bought a new vehicle from here a little over a year ago. When I went to get my tires rotated a few weeks ago, the shop couldn't find the wheel lock ke Bought a new vehicle from here a little over a year ago. When I went to get my tires rotated a few weeks ago, the shop couldn't find the wheel lock key anywhere in the vehicle. Needless to say, I called the dealership to ask about the key. They said that was a parts' question and that I would have to call and purchase a "new" key (which I never received in the first place). I decided to drive to the dealership to get the key in person and have the service team rotate the tires for me afterwards. After getting there however, I was informed that they don't sell "replacement" keys and that I would have to spend $60 on an entirely new set. Although they have a universal key to get the old locks off, I would have to purchase a new set and wait until they were shipped to have the service done. Unbelievable. Needless to say, I did not and will not be purchasing a new set of locks from this dealership, as this is their issue. I will be taking my business to another dealership! Fortunately for Kia, they use specific locks on their vehicles that inhibit tire shops to take them off without a specific key or else I would skip out on dealing with a Kia dealership altogether. More

Dissatisfied service Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor needs to be cleaned. Also to add, it was told that the cerpatine belt and spark plugs need changing. Keep in mind the vehicle was just in for oil change and a check off list a "week prior". More

Problem with the pricing The only problem that I have with Kia on Thornton Road is that I had to be hickle that I had oil change and tire rotation within the same week one was The only problem that I have with Kia on Thornton Road is that I had to be hickle that I had oil change and tire rotation within the same week one was on Wednesday was on Friday so Wednesday oil change and tire rotation was $65 the Friday oil change and tire rotation was $40 that I have a problem with. More

Missing tires!!!! I am so disappointed my tires had to be swapped at dealership no one else has touched my vehicle has been no where else. I bought brand new. only tw I am so disappointed my tires had to be swapped at dealership no one else has touched my vehicle has been no where else. I bought brand new. only two tires swapped and you have to have a key to remove personally I think thy were there when I went in.. I noticed when I had a flat tire and tires were different, also had no spare the sales person failed to tell me about the mobility kit and no spare was in there., should have told me so I could bought a tire with my vehicle I am so disappointed . Dionte Moses was my service tech. More

Danny We must say without a shadow of a doubt that our experience with Danny, the General Manager, was outstanding. We stated the challenges we were having We must say without a shadow of a doubt that our experience with Danny, the General Manager, was outstanding. We stated the challenges we were having with a vehicle, Danny went above and beyond to make sure those issues were addressed We give him and his staff an A+. More