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Atlanta West Kia - Service Center
Lithia Springs, GA
48 Reviews
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48 Reviews of Atlanta West Kia - Service Center
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October 21, 2024
The absolute worst service department i have ever dealt with. They keep your car for a week and tell you thy ordered you parts. We drove up by the dealer and there is our car in the same spot as it was whe with. They keep your car for a week and tell you thy ordered you parts. We drove up by the dealer and there is our car in the same spot as it was when we dropped it off. The service manager lied and said the parts were there. Parts department says there is no parts there. The service manager told me straight to my face "he doesn't call customers back" How does anyone in that position say that to a customer. I called Matt Calavan to complain. Left a message and no response so far. Do not look for a call back. I heard thru the grapevine, most of the service department left due to the Service Manager. I am not surprised! Do not take your vehicle there, unless you want to be lied to and talked to like they do not care to have your business. More
by kilby165
Employees Worked With
Chris Johnson, DK Hairston
February 28, 2024
I am so very frustrated. I have left several messages in past for service department to return my call with absolutely no response nor has anyone else in other departments re I have left several messages in past for service department to return my call with absolutely no response nor has anyone else in other departments returned my call. They have not changed the vin # for the sorento serviced last fall as the # they have is for sorento I purchased there which has now been totaled. For recalls and service this needs to be corrected. I contnue to get emails to schedule service for the sorento that was totaled in September 2020!! Who would want to deal with this. Since it has been Calavan KIA it is terrible. More
by SDH
Employees Worked With
Shaq
February 04, 2024
They've had my Telluride SX for 5 weeks with a warranty issue that they won't fix!!!! I bought it from Calavan and they were great at selling it to me, but they could care less about helping me now! Awfu issue that they won't fix!!!! I bought it from Calavan and they were great at selling it to me, but they could care less about helping me now! Awful experience! I would stay far, far away. More
by nebokinderqueen
Employees Worked With
Danny Pompa, Chris Johnson, DK Hairston, Billy Hembree, Rasheed Brisco, Richard Parker, Michelle Blunt, Alexandria Butler
October 25, 2023
I bought my Kia Sportage here,but to get services on time is a joke,to get a return call on info on the services and a price so I CAN schedule is a " NEVER HAPPENS"! I think they do it that way so they don't is a joke,to get a return call on info on the services and a price so I CAN schedule is a " NEVER HAPPENS"! I think they do it that way so they don't have to honor their warranties, bc you never get a routine check up on time! Don't expect they are gonna help you with a car they sell you! I called for an estimate on my 15000mile check up so I can schedule it according to my pay periods and they won't call back or answer it at the schedule desk, so I'll have to go somewhere else or be late on my routine check up! Thanx CALAVAN😭 More
by Micky
Employees Worked With
Service and receptionist, . ., Ifeanyi Anigbo
October 14, 2023
Marin is a great women and make sure everything is up to date with my car and made sure I and taking care of. George Leslie was a great help getting my car when there was issues with my car so I appreciate date with my car and made sure I and taking care of. George Leslie was a great help getting my car when there was issues with my car so I appreciate the both of them for helping me More
by Jordon
Employees Worked With
Marin , . ., Chris Johnson, DK Hairston, Michelle Blunt
March 08, 2022
Easy to make appointment for oil change, Customer service greeter Blu gives a positive first impression. Then it went down hill from there..My service contact was Tenesha Jones #480 - was out to lunc service greeter Blu gives a positive first impression. Then it went down hill from there..My service contact was Tenesha Jones #480 - was out to lunch when I arrived (1:25pm) my appt was at 1:30pm. Waited 10 minutes with no other contact from other customer service representatives (there were 4 others). Finally one young lady told me that Ms Jones was out to lunch. Around 2:00pm she came back from lunch n we finally proceeded with my service n she had difficulty with her computer to start my.process..I did inquire as to appropriate time frame on getting all this completed she stated 1 hour n half for the oil change n then 1 hour for a car wash. While waiting for my vehicle spoke to several persons who had been there since 8:30am.... I watched my service being completed which is nice to see, when it was completed I could no longer see my vehicle didn't know if it was being washed, I finally walked back to the service area waited outside finally around 3:10 Tenesha stated is was completed....I am making a suggestion to Mr Calavan if a customer service tech is out to lunch someone else should step in n help... More
by maureentitshaw
Employees Worked With
Tenesha Jones
December 13, 2021
Dropped off a 1-year old vehicle which had completed died and would not start due to electrical issues. Stated that we suspected an issue with the alternator given behavior. Service department said that it w and would not start due to electrical issues. Stated that we suspected an issue with the alternator given behavior. Service department said that it would take 2 weeks before they could run a diagnostic -- we escalated and the service manager said they would look at it in the next 4-5 days. No communication and a week goes by -- nothing. Then another week and then another week...radio silence. Meanwhile, since they have our car, had to take out a rental -- even though it was a warranty repair, because they hadn't run a diagnostic yet, they wouldn't cover the rental costs, so we had to pay for those out of pocket. Fast forward 87 days...yes, 87 days!! -- they decide to make their first proactive call out of the blue and inform us that the car was repaired and surprise! -- it was indeed an issue with the alternator (replaced it along with the battery). No apologies, no decency or consideration to call us at any point prior to let us know what was going on or had even started to look at it -- just acting like it was 100% normal for 3 months to go by, have no communication and me self-funding a rental for that same time frame. If this site would let me, I would rate this dealer with negative stars to warn people off. I actively advise anyone considering purchasing a vehicle from Calavan Kia or getting one serviced there to avoid them like the plague. Total epic service failure of massive and unmitigated proportions. More
by ScottA
Employees Worked With
Aaron
May 19, 2021
Had 60K service $986. These people(Service Department) need customer Service training BAD(Tanesha was ok).. Usually my car would be vaccumed and washed.NOT. Oil wasted all over my engine compartment God I need customer Service training BAD(Tanesha was ok).. Usually my car would be vaccumed and washed.NOT. Oil wasted all over my engine compartment God I hope they didn't screw my car up I wont know Until I drive it SIGH!! More
by brucex
Employees Worked With
Tanesha
