Atlanta West Kia - Service Center
Lithia Springs, GA
56 Reviews of Atlanta West Kia - Service Center
My car was serviced as promised and within the timeframe I was quoted since I waited at the dealership. Chad Moran communicated very well with me and followed up to make sure I was satisfied with the whole I was quoted since I waited at the dealership. Chad Moran communicated very well with me and followed up to make sure I was satisfied with the whole service process. More
The dealership was exceptionally clean, the employees were super nice and helpful, and very honest and upfront about my vehicle! 😊 were super nice and helpful, and very honest and upfront about my vehicle! 😊 More
The absolute worst service department i have ever dealt with. They keep your car for a week and tell you thy ordered you parts. We drove up by the dealer and there is our car in the same spot as it was whe with. They keep your car for a week and tell you thy ordered you parts. We drove up by the dealer and there is our car in the same spot as it was when we dropped it off. The service manager lied and said the parts were there. Parts department says there is no parts there. The service manager told me straight to my face "he doesn't call customers back" How does anyone in that position say that to a customer. I called Matt Calavan to complain. Left a message and no response so far. Do not look for a call back. I heard thru the grapevine, most of the service department left due to the Service Manager. I am not surprised! Do not take your vehicle there, unless you want to be lied to and talked to like they do not care to have your business. More
I am so very frustrated. I have left several messages in past for service department to return my call with absolutely no response nor has anyone else in other departments re I have left several messages in past for service department to return my call with absolutely no response nor has anyone else in other departments returned my call. They have not changed the vin # for the sorento serviced last fall as the # they have is for sorento I purchased there which has now been totaled. For recalls and service this needs to be corrected. I contnue to get emails to schedule service for the sorento that was totaled in September 2020!! Who would want to deal with this. Since it has been Calavan KIA it is terrible. More