Calavan Kia West

BAITED AND SWITCHED SENIORS, LIED AND FORGED MY SIGNATURE! My wife and I received NUMEROUS phone calls, flyers and letters from KIA saying that as previous Kia owners we were VALUED customers and that we shoul My wife and I received NUMEROUS phone calls, flyers and letters from KIA saying that as previous Kia owners we were VALUED customers and that we should come in and trade UP from our 2012 Sorento LX (which had all the bells and whistles for its year and make and generally was a great car!) for no money down and possibly the same or lower monthly payment! We spent 6 hours on Thornton Rd. We went for a test drive in a 2017 Sorento - again with all the bells and whistles - only to be told when it came time to sign that we couldn't have that car because it had been 'previously financed (the BAIT). But our salesman Cleveland McComb insisted "Just trust me! Just work with me! WE WANT TO MAKE SURE YOU LEAVE HERE HAPPY!!!" Well, we left there exhausted and as we found out over the next couple of days, we left with a LOT LESS CAR (the SWITCH). Sure it is new and has a new warranty, but it has NONE of the AMENITIES our old Sorento had. So actually we had traded down not up!We both heard the salesman and the money guy Carl say that there was a grace period and if we weren't happy to return the car. So, two days later we did - and of course THEN nobody knows 'nothin' about no grace period' - and we are stuck with a car that WE DON'T WANT. So we call KIA AMERICA to complain. They say they have NO CONTROL over the dealerships! Since then KIA America and the Thornton Rd. dealership have called, mailed and emailed numerous customer service surveys and we have told them again and again that we are NOT happy customers. Today they mailed us a Pre-delivery Inspection Worksheet which indicates that the salesman went over the car with us and showed us all the features. It is an outright lie. NONE OF THESE THINGS HAPPENED. It says that he showed us the seat warmers WHICH THE CAR DOESN'T HAVE!!! We never saw the car they sold us until we drove it off the lot -A PIG IN A POKE!!! And to top it off they forged my signature at the bottom of the page. Never ever buy anything from KIA in general and Thornton Rd. KIA in particular. More

Worst experience It's hard to explain how incompetent this car dealer is. Even wanted me to lie for credit. They had everything mixed up on paperwork. And to top it of It's hard to explain how incompetent this car dealer is. Even wanted me to lie for credit. They had everything mixed up on paperwork. And to top it off my wife hit a rabbit that knocked out a few plastic revits in the front end of the car and they were going to charge us for 50 cents of plastic. We went to Lagrange Kia and they were glad to install them at no charge. J.M. More

Problem with the pricing The only problem that I have with Kia on Thornton Road is that I had to be hickle that I had oil change and tire rotation within the same week one was The only problem that I have with Kia on Thornton Road is that I had to be hickle that I had oil change and tire rotation within the same week one was on Wednesday was on Friday so Wednesday oil change and tire rotation was $65 the Friday oil change and tire rotation was $40 that I have a problem with. More

Missing tires!!!! I am so disappointed my tires had to be swapped at dealership no one else has touched my vehicle has been no where else. I bought brand new. only tw I am so disappointed my tires had to be swapped at dealership no one else has touched my vehicle has been no where else. I bought brand new. only two tires swapped and you have to have a key to remove personally I think thy were there when I went in.. I noticed when I had a flat tire and tires were different, also had no spare the sales person failed to tell me about the mobility kit and no spare was in there., should have told me so I could bought a tire with my vehicle I am so disappointed . Dionte Moses was my service tech. More

THANKS! My car experience was great! I was able to buy the car I want at the payment I needed to be at, all thanks to my trusted Sales Consultant, Norris Grim My car experience was great! I was able to buy the car I want at the payment I needed to be at, all thanks to my trusted Sales Consultant, Norris Grimes and Sales Manager, Chrisswell Leapart. Thanks guys! More

The worst car shopping experience The worst car buying experience I have ever had! Salesmen that I dealt with include the names of Norris, Rasheed, and others. They have no integrity o The worst car buying experience I have ever had! Salesmen that I dealt with include the names of Norris, Rasheed, and others. They have no integrity or respect for buyers. They play games with the price. First, the price they list online, in their car inventory is not real, the minute you walk in the price already increased by a few thousand. Second , even after you agree to a price, they would look at any little technicality to increase the price. I was already on my way to the dealership to buy the car at the agreed price; I asked them to make sure that the (hand operated) cover for the sunroof need it to be working; it was stuck when I first saw the car and I emphasized the need to fix this small problem; "not a big deal, our people would take care of that", is what they said. Already on my way there with my check (no financing , no trade in), I received a call from Mr. Norris advising me that they have to send it to the VW dealer, they could not fix it, they could not hold the price already agreed, and that it would cost a couple of thousand dollars more. You need to assume that they have good mechanics, to resolve the issue would probably take them 15 minutes. You can not trust these people, unfortunately you can not trust this dealership, I am not sure why the management tolerates this type of scheme and indecent sales tactics. Another one , before agreeing to the price, they presented me the total cost for the car: base price , taxes , fees, etc. however I noticed that they had included $ 799 docs fee, and $ 799 dealers prep fee. Reading their pricing policies (written in their own web site , I found the following: "Pricing includes dealership $799 doc fee."; I asked them to remove the doc fee and initially they did agree. After this is when they called me to advise that fixing the lid was going to cost a few thousands more. I guess they were burning too much grey matter trying to figure it out a way to recover the $799 doc fees. Avoid headaches, this is not the place to buy anything, unfortunately their people lack of professionalism, they will take advantage of you , if they can. More

Danny We must say without a shadow of a doubt that our experience with Danny, the General Manager, was outstanding. We stated the challenges we were having We must say without a shadow of a doubt that our experience with Danny, the General Manager, was outstanding. We stated the challenges we were having with a vehicle, Danny went above and beyond to make sure those issues were addressed We give him and his staff an A+. More

Dionte Moses is customer focused! I was concerned my breaks on my 2014 Kia that I bought end of December 2015 need changing. Spur of the moment They worked me in and notified me to che I was concerned my breaks on my 2014 Kia that I bought end of December 2015 need changing. Spur of the moment They worked me in and notified me to check after my next two oil changes. I got a free oil change coupon and he was glad to know that I was leaving the feeling safe. This guy can help turn this dealership around and they need more like him! More

lying straight to your face I called three times and talked with the general manager (Danny), Sales manager (Rasheed Brisco) and the sales agent. They all confirmed the price fo I called three times and talked with the general manager (Danny), Sales manager (Rasheed Brisco) and the sales agent. They all confirmed the price for a vehicle over the phone. When I got there, they switched the price. After an hour of blaming each other, they said it was a mistake. Rasheed Brisco even admitted that he wasn’t looking at the screen when he agreed on the price. He kept asking me to increase the price because my credit score is high enough and failed to see why I won’t do business with a liar. I don’t think it was a mistake because I called three times and three different people confirmed the price. After reading all this negative reviews, I think lying is their sales strategy. They will do whatever it takes to get you to their dealership, Yes even lying, to get you to play their game. This is the first and last time I will talk with them. I have purchased a lot of cars (4 cars in 6 years) and seen a lot strategies (negotiate with different sales agents, holding the keys on your trade-in vehicle so you can’t leave and acting angry when you negotiate). I have seen them all, but they never lied. Even the small used car sales agents I have dealt with didn’t lie. This is the worst. More