Calavan Kia West

Horrible customer service I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in th I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in the service department. My first two visits were horrible and had a horrible service agent that never called me with updates or to even tell me it was ready to pick up. I contacted both the manager and service manager and received apology after apology. This morning I called to ask about a problem with back up camera and radio and was hung up on after being on hold for 20 minutes. I called again and left a message for an service advisor to call me back. I waited four hours and no one ever returned my call so I called the store to get the general managers voicemail and was told I could only email him so talked to the service manager who once again just offered up their phony apologies. I would say never use this Kia dealership they place no value on customer service or making the customers visit enjoyable. They act as if the customer is annoying to deal with. More

No key with Wheel Locks and even worse customer service! Bought a new vehicle from here a little over a year ago. When I went to get my tires rotated a few weeks ago, the shop couldn't find the wheel lock ke Bought a new vehicle from here a little over a year ago. When I went to get my tires rotated a few weeks ago, the shop couldn't find the wheel lock key anywhere in the vehicle. Needless to say, I called the dealership to ask about the key. They said that was a parts' question and that I would have to call and purchase a "new" key (which I never received in the first place). I decided to drive to the dealership to get the key in person and have the service team rotate the tires for me afterwards. After getting there however, I was informed that they don't sell "replacement" keys and that I would have to spend $60 on an entirely new set. Although they have a universal key to get the old locks off, I would have to purchase a new set and wait until they were shipped to have the service done. Unbelievable. Needless to say, I did not and will not be purchasing a new set of locks from this dealership, as this is their issue. I will be taking my business to another dealership! Fortunately for Kia, they use specific locks on their vehicles that inhibit tire shops to take them off without a specific key or else I would skip out on dealing with a Kia dealership altogether. More

Dissatisfied service Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor needs to be cleaned. Also to add, it was told that the cerpatine belt and spark plugs need changing. Keep in mind the vehicle was just in for oil change and a check off list a "week prior". More

BAITED AND SWITCHED SENIORS, LIED AND FORGED MY SIGNATURE! My wife and I received NUMEROUS phone calls, flyers and letters from KIA saying that as previous Kia owners we were VALUED customers and that we shoul My wife and I received NUMEROUS phone calls, flyers and letters from KIA saying that as previous Kia owners we were VALUED customers and that we should come in and trade UP from our 2012 Sorento LX (which had all the bells and whistles for its year and make and generally was a great car!) for no money down and possibly the same or lower monthly payment! We spent 6 hours on Thornton Rd. We went for a test drive in a 2017 Sorento - again with all the bells and whistles - only to be told when it came time to sign that we couldn't have that car because it had been 'previously financed (the BAIT). But our salesman Cleveland McComb insisted "Just trust me! Just work with me! WE WANT TO MAKE SURE YOU LEAVE HERE HAPPY!!!" Well, we left there exhausted and as we found out over the next couple of days, we left with a LOT LESS CAR (the SWITCH). Sure it is new and has a new warranty, but it has NONE of the AMENITIES our old Sorento had. So actually we had traded down not up!We both heard the salesman and the money guy Carl say that there was a grace period and if we weren't happy to return the car. So, two days later we did - and of course THEN nobody knows 'nothin' about no grace period' - and we are stuck with a car that WE DON'T WANT. So we call KIA AMERICA to complain. They say they have NO CONTROL over the dealerships! Since then KIA America and the Thornton Rd. dealership have called, mailed and emailed numerous customer service surveys and we have told them again and again that we are NOT happy customers. Today they mailed us a Pre-delivery Inspection Worksheet which indicates that the salesman went over the car with us and showed us all the features. It is an outright lie. NONE OF THESE THINGS HAPPENED. It says that he showed us the seat warmers WHICH THE CAR DOESN'T HAVE!!! We never saw the car they sold us until we drove it off the lot -A PIG IN A POKE!!! And to top it off they forged my signature at the bottom of the page. Never ever buy anything from KIA in general and Thornton Rd. KIA in particular. More