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Calavan Kia West
Lithia Springs, GA
325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 325 reviews
November 09, 2017
Matt Metts, awesome, Fast Prompt Service Matt Metts, Awesome Service, Fast Quick and helpful. Appreciate the fast email response and help in getting my car serviced Appreciate the follow Matt Metts, Awesome Service, Fast Quick and helpful. Appreciate the fast email response and help in getting my car serviced Appreciate the follow up. Troy More
by David Troy
Employees Worked With
Matt Metts
October 16, 2017
FORGET IT! 1 Star is 1 Too Many! I requested information on a car advertised online 3 times before someone followed up. They so graciously 'penciled me in,' for a test drive however t I requested information on a car advertised online 3 times before someone followed up. They so graciously 'penciled me in,' for a test drive however the person that I made an appointment with didn't even show. When I arrived to drive the car, it was filthy and not even washed in preparation for the test drive. After driving the car, the games began when the first sales quote that I was presented was full of added fees that the sales person could not explain what the fees were or why they were being added. He simply said, 'well...it just simply is what it is.' In addition to the fees, the trade in value of my car they provided wasn't even close to the Kelly Blue Book value range and the sales manager was would not even consider negotiating anything and could not be bothered to meet with me to discuss a deal. I was told 'it just simply isn't going to happen,' and they sent me on my way. Later that evening I received a follow up call from Kia where I shared my experience and I was told that someone from the dealership would reach out to me...which never happened. A day later I received a second request for feedback on the dealership in which I shared my experience and was told the GM would reach out to me...that too never happened. Seven days after my initial visit I reached out to my salesperson and asked if the car was still available and if there was any chance of negotiating a deal. He said yes they were ready and he came back to me with a price that was about $1,300 less than the original quote via the reduction/removal of those fees (mentioned above) that could not be explained to me earlier. Although the price had been reduced, I requested the sales person simply ask his sales manager if they would consider tinting the front two windows and/or replacing the tires (as they needed to be replaced.) The sales person said he would ask and follow back up with me and guess what...I never heard from him. The following day I called the dealership and was informed that my sales person literally quit that day. I requested to speak with a sales manager as I would like to follow up and make a deal. I was connected with Dennis and I have to say that I have NEVER been spoken to so rudely in all of my 39 years of life. Actual words from Dennis: "Quite frankly I hope you do not accept the deal we gave you...I would make more money if you didn't." "You either need to take this deal or find yourself another vehicle at another dealer." I have never met anyone in sales and service who treats their potential customers with as much disrespect and/or disregard as this dealership. Although it is a wonderful vehicle option for me, my search for a new car is ongoing as I cannot in good conscious give this dealership my business. WARNING: If you want to feel great about your car purchasing experience, this is not the dealership for you. However, if you enjoy being scolded and the thrill of playing the game...this just might be the perfect dealership for you. Just ask for Dennis… More
by Parker Ray
Employees Worked With
Earl, Brittany, . ., Dennis Atkinson
October 12, 2017
bad review removed I left a review on this site a few weeks ago about rude and disrespectful behavior of one of the sales managers. It has since been removed. I wish I I left a review on this site a few weeks ago about rude and disrespectful behavior of one of the sales managers. It has since been removed. I wish I could go back and buy my Kia Sorento again....It would definitely not be from this store. My sales guy was great as well as the credit manager. But the sales manager I had to deal with over new all weather mats I ordered for my Kia was horrible. Cory you should be ashamed of speaking with any customer the way you spoke to me! More
by nanakat
Employees Worked With
. .
October 06, 2017
Anytony Pryor Was a good experience. Got the oil change done, and they were able to fix my 2 key phob batteries. I was happy to get in and get out even without a Was a good experience. Got the oil change done, and they were able to fix my 2 key phob batteries. I was happy to get in and get out even without an appointment. Only issue was I could not connect to the wireless internet. Seems to have been down. But that is minor. More
by David Troy
Employees Worked With
Anthony Pryor
September 12, 2017
Poor Management Do NOT buy from this dealership!! They LIE, they add contracts to your loan that they say the lender requires when the lender DOESN'T require it! THI Do NOT buy from this dealership!! They LIE, they add contracts to your loan that they say the lender requires when the lender DOESN'T require it! THIEFS!! More
by ps2170
Employees Worked With
Chuck Mjolsness, Karl King, . .
August 24, 2017
Horrible customer service I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in th I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in the service department. My first two visits were horrible and had a horrible service agent that never called me with updates or to even tell me it was ready to pick up. I contacted both the manager and service manager and received apology after apology. This morning I called to ask about a problem with back up camera and radio and was hung up on after being on hold for 20 minutes. I called again and left a message for an service advisor to call me back. I waited four hours and no one ever returned my call so I called the store to get the general managers voicemail and was told I could only email him so talked to the service manager who once again just offered up their phony apologies. I would say never use this Kia dealership they place no value on customer service or making the customers visit enjoyable. They act as if the customer is annoying to deal with. More
by Scott
Employees Worked With
Anthony Pryor, operator for dealership and service
August 15, 2017
Everytime I call I never can talk to anyone in Service. This rating is about not being able to talk to someone in Service by phone. When I call I'm told just a minute, and the female that answers the phone This rating is about not being able to talk to someone in Service by phone. When I call I'm told just a minute, and the female that answers the phone never comes back to the phone. I'm giving up on KIA Thornton Rd. Matt Metts is great, but I cannot reach anyone by phone. The Thornton Rd location is close to my home, but I will have to go farther for better phone assistance at another dealership. More
by LCarter
Employees Worked With
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August 08, 2017
No key with Wheel Locks and even worse customer service! Bought a new vehicle from here a little over a year ago. When I went to get my tires rotated a few weeks ago, the shop couldn't find the wheel lock ke Bought a new vehicle from here a little over a year ago. When I went to get my tires rotated a few weeks ago, the shop couldn't find the wheel lock key anywhere in the vehicle. Needless to say, I called the dealership to ask about the key. They said that was a parts' question and that I would have to call and purchase a "new" key (which I never received in the first place). I decided to drive to the dealership to get the key in person and have the service team rotate the tires for me afterwards. After getting there however, I was informed that they don't sell "replacement" keys and that I would have to spend $60 on an entirely new set. Although they have a universal key to get the old locks off, I would have to purchase a new set and wait until they were shipped to have the service done. Unbelievable. Needless to say, I did not and will not be purchasing a new set of locks from this dealership, as this is their issue. I will be taking my business to another dealership! Fortunately for Kia, they use specific locks on their vehicles that inhibit tire shops to take them off without a specific key or else I would skip out on dealing with a Kia dealership altogether. More
by Will Kimmel
Employees Worked With
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July 22, 2017
Dissatisfied service Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor needs to be cleaned. Also to add, it was told that the cerpatine belt and spark plugs need changing. Keep in mind the vehicle was just in for oil change and a check off list a "week prior". More
by Teacherlady
Employees Worked With
DK Hairston
June 20, 2017
Excellent Employee and Client Relations My car experience at this dealership was outstanding. From my initial phone call in making my appointment to my arrival. My service advisor Mr. MAT My car experience at this dealership was outstanding. From my initial phone call in making my appointment to my arrival. My service advisor Mr. MATT METTS was very friendly and concerned with what I needed to have done on my vehicle. It was like his car was in for repairs and made sure that everything was going well. He took personal pride to ensure that I was fully satisfied with what was happening with my vehicle. On future visits Mr. METTS will be my service advisor. More
by bond17
Employees Worked With
MATT METTS, . .
