Calavan Kia West

My husband took me to the dealership to look at a new vehicle we were going to a different Kia dealership at first but the sales person was rude and not knowing very much about rebates or vehicle informa vehicle we were going to a different Kia dealership at first but the sales person was rude and not knowing very much about rebates or vehicle information so we stopped at calavan Kia and we had a great experience with our sales person Steve. Also the sales manager George was great. We bought a Kia Soul and a week later bought a k5 in a month we ended up buying 3 vehicles from Steve. We truly felt like we were family and not a customer the owner/general manager was on the floor interacting with the customers. It is a great atmosphere and we will continue to buy from this dealership..Carl in finance was very soft spoken and honest which is hard to find now days More

New name, same under qualified personnel. Sold everything I had to do with Kia, now getting stuff from the new dealership saying I need to bring my car in for oil changes, I DO NOT OWN ANY KIA! I had to do with Kia, now getting stuff from the new dealership saying I need to bring my car in for oil changes, I DO NOT OWN ANY KIA! More

This dealership is terrible the manger name Quincy is very unprofessional they charged me $125.00 to diagnose my car and they misdiagnosed it. I took my car to another dealership in Kennesaw Ga. and foun very unprofessional they charged me $125.00 to diagnose my car and they misdiagnosed it. I took my car to another dealership in Kennesaw Ga. and found out what was wrong with it. They would not give me my money back beware of this dealership especially the service department. More

These clowns don't stop finding a way to make you mad. They will continue to call, email or mail you! THEY WILL MAKE TAKING OR BUYING A KIA A NIGHTMARE! They will continue to call, email or mail you! THEY WILL MAKE TAKING OR BUYING A KIA A NIGHTMARE! More

THE WORST - DO NOT Take your vehicle there for service. I had to have my vehicle towed to the closest dealership. Worst mistake of my life. Two days later and they will not speak to me about my car. I was to had to have my vehicle towed to the closest dealership. Worst mistake of my life. Two days later and they will not speak to me about my car. I was told "we are writing up the cost." Now silence. When they answer the phone the women are rude and put out. The manager is "in a meeting." My service person is "with customers" going on 3 hours now. I was basically told you aren't our only customer. I am having my vehicle towed back out of there ASAP. Kia should be embarrassed. I wish there was a zero too. More

This dealership is the WORSE‼️ This place replaced my engine. They recommended new windshield wipers. Which I turned down. I picked up my car on Thursday night. The passenger side floor of the car had mo engine. They recommended new windshield wipers. Which I turned down. I picked up my car on Thursday night. The passenger side floor of the car had mold in it. They cleaned it supposedly. Sunday morning my car started to have a squealing noise. Oh and let's not forget my passenger side floors were still wet. My spouse took the car in on Monday. After waiting for three hours. They told him that the drivers belt was messed up when they put it back on my car. I'm no mechanic but isn't that something I should've known prior to them fixing my car. You know how they recommended some windshield wipers. Quincy Mosley the service manager is RUDE‼️ and definitely on a POWER TRIP. Corporate approved to have the belt replaced on my car and he tells me that he doesn't have to listen to corporate. He's the boss and what he says goes. I told him that corporate sent him an email. He told me he isn't going to check his email and that corporate doesn't tell him what to do and he doesn't like they way they provide payment. And because of that I can tell my boyfriend to get my car off his lot and never come back again. My boyfriend has taken 2 days off to get this handled and nothing still haven't been done about. I'M BEYOND PISSED AND NEVER WANT TO DEAL WITH KIA AGAIN BECAUSE OF IT‼️ THEY OBVIOUSLY DON'T CARE ABOUT THEIR CUSTOMERS. I've also attached the email I received confirming my appointment from Quincy Mosley. More

***DO NOT BUY OR SERVICE AT THIS DEALERSHIP**** ***SCAM ARTISTS!!*** buyer beware! Wow!! If there was a Negative star option this dealership would be worthy. Where do I even start? As a former Service ARTISTS!!*** buyer beware! Wow!! If there was a Negative star option this dealership would be worthy. Where do I even start? As a former Service manager of a very high end dealership being Land Rover and BMW the level of unprofessionalism at Atlanta West is the absolute worst I've seen! It started August of 2019 when I took my vehicle for diagnostics. Long story short I had two complaints of hesitation on acceleration with a CEL and over heating. I didnt hear from my advisor Angie for two weeks first of all. After I reached the so called "Service Manager " Quincy, I finally got a supposed diagnostic result. I was told the hesitation was not duplicated and it would be a month before the parts came in for the overheating issue. The dealership expected me to pay for a rental for a month because they could not help the part was on backorder. What? You tell the person that keeps your doors open " it's your responsibility, not mine"?? I was flabbergasted at this point as you could imagine. 1000.00 in rental for a month because Quincy said it was not his problem! I had to take HOURS out of my days contacting KIA inquiring if this was their standard for customer service. Needless to say, KIA refunded my money.. After a month, I pick my vehicle up and within two weeks the CEL came back on and the vehicle lost power, not to mention there was a new problem now, my gear shifter would not register when the vehicle was put in park. I had to take it out of gear and put it back in gear to start the vehicle again. I call kia and was FORCED to go back to this crappy dealership to address the hesitation and cel again. It is now November 28th and I just picked my vehicle up after having TO CALL THE SHERIFF'S OFFICE TO GO WITH ME to get my car released. This incompetent service department called and made a separate claim to create more money owed for the SAME ISSUE AS BEFORE to my warranty just because they failed to document on the first trip. After a week of my time on the phone with the dealership and warranty company trying to resolve the issue, instead of the advisor doing their job. The warranty company said it was simple, the dealership needed to just provide the documents that they failed to provide the first time showing where they could not duplicate. This dealership somehow could not comprehend this and refused to release my car. After documenting this incident through a police report I will be filing a lawsuit in Magistrate court Monday morning!! Marius the owner will SCAM YOU he is a smooth talker thinking he can do what he wants because he owns the dealership instead of owning his incompetent employees mistakes... Quincy the service manager is absolutely the least professional person I have ever encountered. What they fail to realize is I WAS IN THE BUSINESS AND A COP AND WILL ENJOY the process of suing them and posting reviews.. weekly to make sure no one else is damaged by this lowlife business.. ****DO NOT BUY OR SERVICE AT THIS DEALERSHIP*** More

If I could give zero stars, that would still be too high. On 10/10/2019, I purchased a used 2019 Kia Sportage that their online ad stated came equipped with Android Auto. I drove the car home that night and t On 10/10/2019, I purchased a used 2019 Kia Sportage that their online ad stated came equipped with Android Auto. I drove the car home that night and tried to get my phone connected to the Android Auto, but I couldn't get it to work. I'd never used Android Auto, so I thought I just didn't know how to do it. I took the car back to the dealership the next day to get Eddie to help me getting the Android Auto working, and he takes one look at my dash and says it doesn't have Android Auto. I show him their online ad, which was still up, and he saw clearly that it stated the car was listed as having the Android Auto. He suggested I reach out to Kia Corporate. So back and forth with the dealership and Kia Corp, and the dealership finally suggested that the best they could do was buy my car back and "offer" me a different car that DOES have Android Auto. Of course, that car would cost more, "Android Auto's not free" they say. But the car I bought for $XX,XXX was supposed to already HAVE Android Auto. This is a classic example of deceptive business practices and FALSE ADVERTISING, which is illegal. On Atlanta West's website, the owner claims to run a "transparent business with integrity". THAT'S A LIE. I've looked at their other used cars online, and there are others that claim to be equipped with Android Auto and they have the same radio unit that mine has in it. This shows CONSISTENT UNETHICAL BEHAVIOR. This is not a one-off mistake! DO NOT BUY FROM THESE PEOPLE!! BUYER BEWARE!!!!! More

NEVER NEVER NEVER buy from this dealership Absolute WORST dealership ever. I wish I could give them zero stars. I purchased a 2015 Sedona brand new from them. Recently the head gasket crack Absolute WORST dealership ever. I wish I could give them zero stars. I purchased a 2015 Sedona brand new from them. Recently the head gasket cracked and ruined the engine. It was still under warranty, so we were not too worried. WOW was I wrong. My vehicle was left there on July 11th, the new engine was not ordered until August 22nd. I finally was told my vehicle was ready to be picked up on August 31st (this was after many, many phone calls, emails, text, ect... requesting updates). When I arrived on the 31st to get my vehicle, it had been wrecked. There was a huge dent in the back that they acted like they didn't know was there. When I asked what happened they asked if I wanted to take the vehicle and bring it back later to be fixed. Of course I said NO and then had to wait another week to get my vehicle back so it could go to the body shop for repairs. Just be warned, Quincey is the worst manager ever. He will not do anything unless you constantly insist on receiving the service. Just save yourself some stress and anxiety and don't purchase a vehicle from Atlanta West Kia. More

UPDATE: Started recently receiving calls and letters from them, and when I say I have repeatedly asked for it to stop, it still continues. I called their corporate office and was told to sue them for harassm them, and when I say I have repeatedly asked for it to stop, it still continues. I called their corporate office and was told to sue them for harassment. Can you believe that??? 5 oil plug not tighten incidents, 2 brakes required, 40 thousand miles later brakes recommended to be replaced elsewhere. Parts that I order, sent back because they failed to notify me. Now I asked to stop receiving emails and calls, and I get, on a average of 2 emails a week, on "saving me money". After these incidents, they wouldn't even say "I am sorry", and they want me to take my car to them?? I had to pay for their services, then take, or have towed to fit it a second time. More