Calavan Kia West

What an Absolute Sham!!Had the misfortune of buying a What an Absolute Sham!! Had the misfortune of buying a vehicle from this dealership. The salesmen Mr. Ifeanyi does not understand customer service What an Absolute Sham!! Had the misfortune of buying a vehicle from this dealership. The salesmen Mr. Ifeanyi does not understand customer service even if it hit him in the face. The guy acts like a loose cannon and will not respond to you once the deal is done. His manager Mr. Robert Vega does not keep tabs on people who report to him and allows customers to be treated like xxxx. The management team looks at nothing other than bottom-line and of course, they will not release vehicles to you till THEY HAVE FUNDS from your bank. It does not matter to them whether you have put your down payment and that their finance person has it confirmed with Bank of America that funds were good. So god forbid, you are trying to buy a vehicle from out of state and have the misfortune of liking a vehicle in their lot, JUST PLEASE BACK OUT and take your business elsewhere. The only person at their operation who even has a semblance of customer service is Mr. Eddie Martinez who got involved and helped me sort out this mess. Kudos to the dude. More

Had a Great Experience with their Service Dept & Ms Jones was a So nice& experienced in her field, can’t wait to see how the Sales Dept does in couple yrs was a So nice& experienced in her field, can’t wait to see how the Sales Dept does in couple yrs More

Under new name....Love it! The service staff is excellent. Very knowledgeable. Especially the lady named Tenesha Jones. She is very friendly and helpful. Goes out of her way to help. Planning on pu excellent. Very knowledgeable. Especially the lady named Tenesha Jones. She is very friendly and helpful. Goes out of her way to help. Planning on purchasing a vehicle soon and will definitely be with this dealership. More

My husband took me to the dealership to look at a new vehicle we were going to a different Kia dealership at first but the sales person was rude and not knowing very much about rebates or vehicle informa vehicle we were going to a different Kia dealership at first but the sales person was rude and not knowing very much about rebates or vehicle information so we stopped at calavan Kia and we had a great experience with our sales person Steve. Also the sales manager George was great. We bought a Kia Soul and a week later bought a k5 in a month we ended up buying 3 vehicles from Steve. We truly felt like we were family and not a customer the owner/general manager was on the floor interacting with the customers. It is a great atmosphere and we will continue to buy from this dealership..Carl in finance was very soft spoken and honest which is hard to find now days More

New name, same under qualified personnel. Sold everything I had to do with Kia, now getting stuff from the new dealership saying I need to bring my car in for oil changes, I DO NOT OWN ANY KIA! I had to do with Kia, now getting stuff from the new dealership saying I need to bring my car in for oil changes, I DO NOT OWN ANY KIA! More

This dealership is terrible the manger name Quincy is very unprofessional they charged me $125.00 to diagnose my car and they misdiagnosed it. I took my car to another dealership in Kennesaw Ga. and foun very unprofessional they charged me $125.00 to diagnose my car and they misdiagnosed it. I took my car to another dealership in Kennesaw Ga. and found out what was wrong with it. They would not give me my money back beware of this dealership especially the service department. More

These clowns don't stop finding a way to make you mad. They will continue to call, email or mail you! THEY WILL MAKE TAKING OR BUYING A KIA A NIGHTMARE! They will continue to call, email or mail you! THEY WILL MAKE TAKING OR BUYING A KIA A NIGHTMARE! More

THE WORST - DO NOT Take your vehicle there for service. I had to have my vehicle towed to the closest dealership. Worst mistake of my life. Two days later and they will not speak to me about my car. I was to had to have my vehicle towed to the closest dealership. Worst mistake of my life. Two days later and they will not speak to me about my car. I was told "we are writing up the cost." Now silence. When they answer the phone the women are rude and put out. The manager is "in a meeting." My service person is "with customers" going on 3 hours now. I was basically told you aren't our only customer. I am having my vehicle towed back out of there ASAP. Kia should be embarrassed. I wish there was a zero too. More

This dealership is the WORSE‼️ This place replaced my engine. They recommended new windshield wipers. Which I turned down. I picked up my car on Thursday night. The passenger side floor of the car had mo engine. They recommended new windshield wipers. Which I turned down. I picked up my car on Thursday night. The passenger side floor of the car had mold in it. They cleaned it supposedly. Sunday morning my car started to have a squealing noise. Oh and let's not forget my passenger side floors were still wet. My spouse took the car in on Monday. After waiting for three hours. They told him that the drivers belt was messed up when they put it back on my car. I'm no mechanic but isn't that something I should've known prior to them fixing my car. You know how they recommended some windshield wipers. Quincy Mosley the service manager is RUDE‼️ and definitely on a POWER TRIP. Corporate approved to have the belt replaced on my car and he tells me that he doesn't have to listen to corporate. He's the boss and what he says goes. I told him that corporate sent him an email. He told me he isn't going to check his email and that corporate doesn't tell him what to do and he doesn't like they way they provide payment. And because of that I can tell my boyfriend to get my car off his lot and never come back again. My boyfriend has taken 2 days off to get this handled and nothing still haven't been done about. I'M BEYOND PISSED AND NEVER WANT TO DEAL WITH KIA AGAIN BECAUSE OF IT‼️ THEY OBVIOUSLY DON'T CARE ABOUT THEIR CUSTOMERS. I've also attached the email I received confirming my appointment from Quincy Mosley. More

***DO NOT BUY OR SERVICE AT THIS DEALERSHIP**** ***SCAM ARTISTS!!*** buyer beware! Wow!! If there was a Negative star option this dealership would be worthy. Where do I even start? As a former Service ARTISTS!!*** buyer beware! Wow!! If there was a Negative star option this dealership would be worthy. Where do I even start? As a former Service manager of a very high end dealership being Land Rover and BMW the level of unprofessionalism at Atlanta West is the absolute worst I've seen! It started August of 2019 when I took my vehicle for diagnostics. Long story short I had two complaints of hesitation on acceleration with a CEL and over heating. I didnt hear from my advisor Angie for two weeks first of all. After I reached the so called "Service Manager " Quincy, I finally got a supposed diagnostic result. I was told the hesitation was not duplicated and it would be a month before the parts came in for the overheating issue. The dealership expected me to pay for a rental for a month because they could not help the part was on backorder. What? You tell the person that keeps your doors open " it's your responsibility, not mine"?? I was flabbergasted at this point as you could imagine. 1000.00 in rental for a month because Quincy said it was not his problem! I had to take HOURS out of my days contacting KIA inquiring if this was their standard for customer service. Needless to say, KIA refunded my money.. After a month, I pick my vehicle up and within two weeks the CEL came back on and the vehicle lost power, not to mention there was a new problem now, my gear shifter would not register when the vehicle was put in park. I had to take it out of gear and put it back in gear to start the vehicle again. I call kia and was FORCED to go back to this crappy dealership to address the hesitation and cel again. It is now November 28th and I just picked my vehicle up after having TO CALL THE SHERIFF'S OFFICE TO GO WITH ME to get my car released. This incompetent service department called and made a separate claim to create more money owed for the SAME ISSUE AS BEFORE to my warranty just because they failed to document on the first trip. After a week of my time on the phone with the dealership and warranty company trying to resolve the issue, instead of the advisor doing their job. The warranty company said it was simple, the dealership needed to just provide the documents that they failed to provide the first time showing where they could not duplicate. This dealership somehow could not comprehend this and refused to release my car. After documenting this incident through a police report I will be filing a lawsuit in Magistrate court Monday morning!! Marius the owner will SCAM YOU he is a smooth talker thinking he can do what he wants because he owns the dealership instead of owning his incompetent employees mistakes... Quincy the service manager is absolutely the least professional person I have ever encountered. What they fail to realize is I WAS IN THE BUSINESS AND A COP AND WILL ENJOY the process of suing them and posting reviews.. weekly to make sure no one else is damaged by this lowlife business.. ****DO NOT BUY OR SERVICE AT THIS DEALERSHIP*** More