Calavan Kia West

Good service Thank you for the great service and helping me, in everything y’all doing great job I recommended for new or used cars thanks again. Thank you for the great service and helping me, in everything y’all doing great job I recommended for new or used cars thanks again. More

Worst service I have ever used Since 2000, we have owned 9 Kias. Best service ever was with Martin Honda Kia in Delaware. THEY are a big reason we continued to purchase Kias. We Since 2000, we have owned 9 Kias. Best service ever was with Martin Honda Kia in Delaware. THEY are a big reason we continued to purchase Kias. We like the Kia brand and have been extremely satisfied with the service UNTIL moving from Delaware to Georgia. Your service is pathetic. I called twice, pushed "1" for the service department, went to the answer system which said it was full and could not receive and messages and then said goodbye and hung up. I then called back and pressed "O" for the receptionist. Told her the problem, (she did not listen and wanted to "Try to connect me with the Service department), she then said she would have someone from service call me back. No one ever called back (I am writing this the following day). Our last purchase from this dealership will be our last Kia purchased thanks to the pathetic excuse for service at Atlanta West Kia. Oh, yes, I will also be talking to the headquarters about this (they, apparently, already know of your excuse for service and are trying to improve it). When we went to the Kia plant in Georgia for a tour, we were treated like royalty since we had purchased so may Kias. They told us from now on we will get the Kia Family discount on our future purchases. We actually had a private tour. More

Dismissed me after they had my money They were totally nice until they had my money in their hands. Then, they dropped the ball completely. The tire pressure gauge was on and they took it They were totally nice until they had my money in their hands. Then, they dropped the ball completely. The tire pressure gauge was on and they took it to the garage "to have it looked at" -- it was still on when I left (they did nothing). I went to a tire store immediately and they topped up the air in the tires and the light went out - fixed. I left my LoJack paperwork at the dealership, which would have been easy enough to drop in the mail to me, but they won't do it -- they keep saying I need to come back out there and talk to the finance guy. I've called, written emails, and have gotten no response whatsoever except "Come out here." I work all the time out of town and don't have time to run by to get paperwork that they could put in the mail. I'm thoroughly disgusted with the way I have been treated since they unloaded this car on me (I do like the car, though). I'll be looking for a car for my teen in the near future and will NOT be going back there. They need to figure out it's not OK to treat a customer dismissively like that. It was a lot of money for me to drop in one place and I regret giving a penny of it to this dealership. More

Disappointed Custoner The whole experience was horrible. I walked in with the stock number to the car I wanted. Was told it was not in stock only to be then told it was. On The whole experience was horrible. I walked in with the stock number to the car I wanted. Was told it was not in stock only to be then told it was. Once the car was located,the keys could not be found. The salesman was disorganized and uninformed. He could not answer any of my questions. It was a very frustrating experience. I will never buy from them again. More

Amazingness🙌 1 review in the last week Well what can I say about this company..... Best experience from beginning to end! Dina first off is an angel in all respe 1 review in the last week Well what can I say about this company..... Best experience from beginning to end! Dina first off is an angel in all respects. She was like an old friend I was just catching up with and she is the only reason for me going to this dealership. I felt from the moment I spoke with her that she was in it to help me not about money. I will always be appreciative and ever so greatful for all she did to change my life for the greater good! No words can express my feelings about my new friend. I have never in my life been treated like a friend or family by a dealership. Not once did I feel like they were all about the money. From beginning to end I was greeted by smiling faces and everyone seemed to love being there. No sale or amount of money can make that happen or even make it show to strangers walking in the doors its something that just shows in people. To all the folks who helped make a miracle and sheer blessing come to life for me and my 7 yr old daughter THANK YOU FROM THE BOTTOM OF OUR HEARTS!!! I would recommend coming to this dealership over any in the state of georgia. They aren't fake and aren't crooks they are real and it shows. You won't go wrong! More