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Calavan Kia West
Lithia Springs, GA
339 Reviews
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Showing 339 reviews
March 08, 2022
Easy to make appointment for oil change, Customer service greeter Blu gives a positive first impression. Then it went down hill from there..My service contact was Tenesha Jones #480 - was out to lunc service greeter Blu gives a positive first impression. Then it went down hill from there..My service contact was Tenesha Jones #480 - was out to lunch when I arrived (1:25pm) my appt was at 1:30pm. Waited 10 minutes with no other contact from other customer service representatives (there were 4 others). Finally one young lady told me that Ms Jones was out to lunch. Around 2:00pm she came back from lunch n we finally proceeded with my service n she had difficulty with her computer to start my.process..I did inquire as to appropriate time frame on getting all this completed she stated 1 hour n half for the oil change n then 1 hour for a car wash. While waiting for my vehicle spoke to several persons who had been there since 8:30am.... I watched my service being completed which is nice to see, when it was completed I could no longer see my vehicle didn't know if it was being washed, I finally walked back to the service area waited outside finally around 3:10 Tenesha stated is was completed....I am making a suggestion to Mr Calavan if a customer service tech is out to lunch someone else should step in n help... More
by maureentitshaw
Employees Worked With
Tenesha Jones
February 05, 2022
Dealership baits and switches. I have written text messages from the salesperson with one price, only for them to change the price at the closing table to $8K more for a market adjustment. AVOID THIS messages from the salesperson with one price, only for them to change the price at the closing table to $8K more for a market adjustment. AVOID THIS DEALER. More
by CGALLAGHER1
Employees Worked With
Kendra, Alexandria
January 06, 2022
I purchased a car summer 2021 and I still don't have a tag and it is not 2022. Wow. So incompetent. Every time I call no answers. tag and it is not 2022. Wow. So incompetent. Every time I call no answers. More
by sonja_990
Employees Worked With
Malissa Parker, Billy Hembree, Alex Williams
December 13, 2021
Dropped off a 1-year old vehicle which had completed died and would not start due to electrical issues. Stated that we suspected an issue with the alternator given behavior. Service department said that it w and would not start due to electrical issues. Stated that we suspected an issue with the alternator given behavior. Service department said that it would take 2 weeks before they could run a diagnostic -- we escalated and the service manager said they would look at it in the next 4-5 days. No communication and a week goes by -- nothing. Then another week and then another week...radio silence. Meanwhile, since they have our car, had to take out a rental -- even though it was a warranty repair, because they hadn't run a diagnostic yet, they wouldn't cover the rental costs, so we had to pay for those out of pocket. Fast forward 87 days...yes, 87 days!! -- they decide to make their first proactive call out of the blue and inform us that the car was repaired and surprise! -- it was indeed an issue with the alternator (replaced it along with the battery). No apologies, no decency or consideration to call us at any point prior to let us know what was going on or had even started to look at it -- just acting like it was 100% normal for 3 months to go by, have no communication and me self-funding a rental for that same time frame. If this site would let me, I would rate this dealer with negative stars to warn people off. I actively advise anyone considering purchasing a vehicle from Calavan Kia or getting one serviced there to avoid them like the plague. Total epic service failure of massive and unmitigated proportions. More
by ScottA
Employees Worked With
Aaron
December 02, 2021
I went to look at cars , and didn't know I would end up driving one out the next day ,Eddie makes it possible for me and the rest of the team if I could give Eddie a score it would be 1000 points thank you driving one out the next day ,Eddie makes it possible for me and the rest of the team if I could give Eddie a score it would be 1000 points thank you Eddie for helping to make it possible to own my car and I am loving my car the experience was great thanks again Eddie it was nice doing business with you . More
by Karlene Latibeaudiere
Employees Worked With
Eddie
October 30, 2021
Calavan Kia was the only place I’d ever recommend when it comes to your Kia needs. They have the top of the line vehicles. I can guarantee you will not be disappointed. comes to your Kia needs. They have the top of the line vehicles. I can guarantee you will not be disappointed. More
by shakeniaessien
Employees Worked With
Ifeanyi Anigbo
October 01, 2021
This dealership is totally unacceptable. Read this--- Knock Sensor Detection System----The system will detect a knocking noise and will then notify the driver via dashboard warning lights, as well as p Knock Sensor Detection System----The system will detect a knocking noise and will then notify the driver via dashboard warning lights, as well as place the vehicle into a reduced power, engine protection mode. The vehicle should be taken to a Kia dealership immediately if the dashboard warning lights illuminate and the vehicle goes into engine protection mode. With this being said getting in touch with the Service Dept. or Service Dept. Manager is just about impossible. When you are able to get in touch with them they schedule you for an appointment 4 weeks out. What is one suppose to do during this time? Can't drive the car because the light is one causing the car to completely loose power. This is a good way of getting someone killed. You would think they would help with at least a rental car. NOT What does "IMMEDIATELY" mean? With being an Essential Worker currently working at 2 different Hospitals- Well again "This is totally unacceptable" More
by morr9717
Employees Worked With
Wydell Whitening ---Quincy (no return call)
May 19, 2021
Had 60K service $986. These people(Service Department) need customer Service training BAD(Tanesha was ok).. Usually my car would be vaccumed and washed.NOT. Oil wasted all over my engine compartment God I need customer Service training BAD(Tanesha was ok).. Usually my car would be vaccumed and washed.NOT. Oil wasted all over my engine compartment God I hope they didn't screw my car up I wont know Until I drive it SIGH!! More
by brucex
Employees Worked With
Tanesha
