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Calavan Kia West

Lithia Springs, GA

4.6
399 Reviews
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1301 Thornton Road

Lithia Springs, GA

30122

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Showing 399 reviews

October 15, 2011

Exellent staff. My sale consultant, Ifeanyi Anigbo, went way beyond the call of duty. I had just discovered today the new SX version. It had everything I wanted and more. Everyone was very accomendating. More

by gnbarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ifeanyi Anigbo
October 14, 2011

After many phone calls and three visits I left without a new car. I was told that I would be given the Blue Book trade in on my car two times over the phone. I was told this even after I ask the saleman t More

by Honest30296
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No Need To Say
Oct 25, 2011 -

Calavan Kia West responded

Hi this is Cleveland Morton III Internet Sales Manager at Douglasville Kia. I got your review and was curious to see if there was away that we could possibly address your concerns and earn yoru business.

Oct 27, 2011 -

Calavan Kia West responded

?My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership.

Oct 28, 2011 -

Calavan Kia West responded

While we do ask all of our customers to give us feedback on how we are doing as a dealership, we do reserve the right to comment on reviews that are not accurate. The reviewer did leave out some relevent things that occured during there visit. That we will not post, but if you would like or need to discuss this review please contact us.

Nov 09, 2011 -

Honest30296 responded

Mr. Morton, I have talked with Kia regional sales management and I'm talking with another dealer at this time. I do Thanks you for the reply. This way I know someone saw my post. I was always told to be honest no matter what and I was lied to by your salemans. Even if we could not agree on a price for my use car there was no reason for lies. Thank You Steve Nalley

Nov 10, 2011 -

Calavan Kia West responded

I understand your frustration, I was wondering if there was anyway we could possibly work this out even if I have to do it my self. I believe a man's word should stand for something. Not saying your appraisal would change but If you give us a chance I would like to have my GSM & GM upper managers look at your car to see if we could do better for your trade if not then at least you know you were treated with the utmost respect. If you could give me say 30 minutes one day if your open to it. I am just trying to 1.Correct your previous impression of us and 2.Make be make a deal where everyone is happy. 3.If we don't I at your have your concerns addressed in a proper way. 4.If we could accomplish this sale or not but earn your respect maybe and I am saying maybe a better rating. Thank You Cleveland Morton III

October 11, 2011

I had a problem with a vehicle and Rob made it right. I really appreciate his attentiveness, concern, and eagerness to do the right thing. This has tremendously affected my opinion of this dealership resu More

by richlyblessed2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob, Charise, Basil
October 04, 2011

I came in the dealership actually just to get some ideas, look around to find out more about Kia as a whole. Charice greeted greeted us, and was extremely friendly, knowledgeable, and did not pressure us to More

by belleinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charice Blakney
October 03, 2011

I knew the vehicle that I wanted, the trouble was finding it and finding the kind of service and attention that I expected. Derrick at Douglasville KIA was the right salesman for me. I visited a local dea More

by hjjbruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Lampkin
October 03, 2011

This dealership was actually the 4th dealership that I had visited over the weekend. I didn't really have a preference on cars, just staying within my budget. I was a bit nervous because of my credit si More

by Cinnamonstix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charice
September 16, 2011

I was very impress with the service Patrick McCloud gave. Patrick did all to make the transaction go as smooth as possible, as well as the entire staff. I was very well pleased. More

by Carol Bristow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick McCloud
September 05, 2011

I visited this dealership on September 3,2011 in the market to purchase a vehicle and from start to finish my service was handled great by Charice. I had been working with Charice for about 6 months te More

by BLACK_MIDNIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charice Blakney
August 26, 2011

I actually enjoyed myself. Patrick was very helpfull and made the process easy. I used the internet as my lead source, and I was contacted within 10 minutes. Patrick gave me all the information about the ca More

by rrawlins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick McCloud
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