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Calavan Kia West
Lithia Springs, GA
325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 325 reviews
May 20, 2012
We are loving our new Sorento! It's the perfect fit for our growing family. Thanks to Ed for his super service and to Ken for working so hard to get us a GREAT deal. our growing family. Thanks to Ed for his super service and to Ken for working so hard to get us a GREAT deal. More
by mismel88
May 20, 2012
I visited Douglasville KIA for an issue with my daughter's 2007 Spectra. The reason for the visit was when the car was ideling it would shut off. So, I took the car to the dealer instead of a gener daughter's 2007 Spectra. The reason for the visit was when the car was ideling it would shut off. So, I took the car to the dealer instead of a general mechanic because this was a serious matter and I needed the people that have been trained on this engine to get it right. After being told that the computer showed that it was the crankshaft sensor and the cost would be 169.00 with labor that was fine. Then the service guy said that his technician noticed that fuel was dripping from a fuel capacitor and that would have something to do with it as well. The fuel capacitor cost was 539.00 with labor and my total cost with tax was around 870.00 approximately. I told the service writer to go ahead and fix the car and we could pick it up at the end of the day. When my wife and daughter went to get the car my daughter drove the car about two miles from the dealership and it shut off on her again. She went to mcdonalds and the car shut off twice more while waiting in the drive thru lane. She immediately took the car back to the dealer and they appologized for the inconvenience and said that they would take a look at it again tomorrow. The srvice manager refused to give my wife the check back that she had written for the service until she got into a shouting match with him and let him know that we would be stopping payment on the check until the car is done right. Come to find out that no one drove the car to see if the problem had been corrected before the customer came back to pick it up. If they had driven the car they would have found out that it was not ready for pickup. Once we picked up the car I couldn't get a straight answer from anyone and I don't recommend this dealer for service of your KIA. I work for KIA Manufacturing of Georgia in West Point and they ask that we use the dealers and to let them know of any dealer problems and excellence for their information on dealers because they are customer focused. So I will be writing to them as well and will drop off the letter in person for the President of KMMG there in West Point when I return to work on Monday. More
by dream007
Employees Worked With
David Hooten
May 13, 2012
My experience with Douglasville Kia and salesman Nate Hill was very pleasant. Nate was very straightforward in answering my questions about the car and the buying process. He was very knowledgeable about Hill was very pleasant. Nate was very straightforward in answering my questions about the car and the buying process. He was very knowledgeable about the car and made sure to go over every feature of the car before letting me drive it off the lot. The price of the car was right on with the internet price I brought in and they also gave me what I wanted for my trade-in. This was a very good experience and I will definitely recommend Nate and the Douglasville Kia team to others. More
by kelliw1986
May 03, 2012
Mr. James McCoy made buying a car for my teenage daughter a breeze. He was friendly and courteous as soon as we pulled into the dealership. He explained the different vehicles and their features in detail. M a breeze. He was friendly and courteous as soon as we pulled into the dealership. He explained the different vehicles and their features in detail. Mr. McCoy was not pushy or "salesy" in any way. His expertise helped us to pick out a Kia that my daughter loves. It is nice to know that there are incredible car dealerships like Douglasville Kia still out there. Thank you Douglasville Kia and James McCoy for making our car buying experience a pleasant one!!! More
by dx5252
May 02, 2012
When I stopped by I was just starting to car shop. I did not know if I wanted a car or a SUV. I looked at cars and the Sportage caught my eye. The customer service was great. My salesman, James, was very not know if I wanted a car or a SUV. I looked at cars and the Sportage caught my eye. The customer service was great. My salesman, James, was very thoughtful and did everything to make this a good experience. He told me what I needed for my old car and even helped me clean out my old car! I am very impressed with the car! I was not looking for a car with so many features but the price was right. They even showed me how everything worked. This was such an easy car shopping experience that I will buy from Douglasville Kia again and have recomended them to my friends that are looking for a new car. I could not beat the price. Eventhough the car was used it was a very good value. More
by Swoop7
April 23, 2012
My overall experience was awesome. i am extremely satisfied with my new truck. my salesman was very helpful and i would recommend this store to friends. Thanks Kia satisfied with my new truck. my salesman was very helpful and i would recommend this store to friends. Thanks Kia More
by goliewilliams
Employees Worked With
Ed Jenkins
April 20, 2012
Nate was very helpful during our visit at KIA. He held the car that my wife like until I could come over there to take a look at it. When I did arrive, we decided to buy the car because the car could get the car that my wife like until I could come over there to take a look at it. When I did arrive, we decided to buy the car because the car could get very good gas mileage, looked very nice and had great dealer guarantees. More
by Howardman
April 10, 2012
Ed was a delight to work with. We have purchased many cars through the years and this was our best experience by far. We were ready to buy soon; however, Ed Jenkins was the reason we bought that night. E cars through the years and this was our best experience by far. We were ready to buy soon; however, Ed Jenkins was the reason we bought that night. Easy dealing, no hassle, and straight to the point. Thanks Ed Jenkins. More
by cleveland1306
Employees Worked With
Ed Jenkins
