Calavan Kia West

I was very satisfied with Douglasville Kia. James McCoy was most efficient and friendly very easy to deal with and I would highly reccomend him and Douglasville Kia. was most efficient and friendly very easy to deal with and I would highly reccomend him and Douglasville Kia. More

Ifeanyi was very friendly and accomedating to me and my wife who is wheelchair bound from a wreck she had. He spent a lot of time with us till we found the car we liked. He was very knowledgable about the wife who is wheelchair bound from a wreck she had. He spent a lot of time with us till we found the car we liked. He was very knowledgable about the vehicles and took his time explaining everything to us and answering our questions. Once we negotiated the price and bought the car he had it washed and filled it up with gas. If you are looking for a vehicle and want a pleasant experiance make sure you ask for Ifeanyi. More

The staff at Douglasville Kia had excellent customer service! Everyone that I came into contact with was nice, friendly and knowledgeable. My overall experience was excellent. I would recommend this dea service! Everyone that I came into contact with was nice, friendly and knowledgeable. My overall experience was excellent. I would recommend this dealership to anyone who is looking for a great deal and excellent customer service. Keep up the great work guys!!!!! More

We are loving our new Sorento! It's the perfect fit for our growing family. Thanks to Ed for his super service and to Ken for working so hard to get us a GREAT deal. our growing family. Thanks to Ed for his super service and to Ken for working so hard to get us a GREAT deal. More

I visited Douglasville KIA for an issue with my daughter's 2007 Spectra. The reason for the visit was when the car was ideling it would shut off. So, I took the car to the dealer instead of a gener daughter's 2007 Spectra. The reason for the visit was when the car was ideling it would shut off. So, I took the car to the dealer instead of a general mechanic because this was a serious matter and I needed the people that have been trained on this engine to get it right. After being told that the computer showed that it was the crankshaft sensor and the cost would be 169.00 with labor that was fine. Then the service guy said that his technician noticed that fuel was dripping from a fuel capacitor and that would have something to do with it as well. The fuel capacitor cost was 539.00 with labor and my total cost with tax was around 870.00 approximately. I told the service writer to go ahead and fix the car and we could pick it up at the end of the day. When my wife and daughter went to get the car my daughter drove the car about two miles from the dealership and it shut off on her again. She went to mcdonalds and the car shut off twice more while waiting in the drive thru lane. She immediately took the car back to the dealer and they appologized for the inconvenience and said that they would take a look at it again tomorrow. The srvice manager refused to give my wife the check back that she had written for the service until she got into a shouting match with him and let him know that we would be stopping payment on the check until the car is done right. Come to find out that no one drove the car to see if the problem had been corrected before the customer came back to pick it up. If they had driven the car they would have found out that it was not ready for pickup. Once we picked up the car I couldn't get a straight answer from anyone and I don't recommend this dealer for service of your KIA. I work for KIA Manufacturing of Georgia in West Point and they ask that we use the dealers and to let them know of any dealer problems and excellence for their information on dealers because they are customer focused. So I will be writing to them as well and will drop off the letter in person for the President of KMMG there in West Point when I return to work on Monday. More