Calavan Kia West

I found a Kia Sorento online I wanted to look at. From the initial phone call with Quinton to the final sale with Steven Hickerson I couldn't be happier. They were fair on my trade in and on the price of the initial phone call with Quinton to the final sale with Steven Hickerson I couldn't be happier. They were fair on my trade in and on the price of my Sorento. Steven is a very knowledgeable and helpful salesman and made buying my first Kia an awesome experience. I would recommend these guys to anyone! See you in 5,000 miles for my oil change :) More

Had a great experience with Ed Jenkins. Very helpful, reasonable, and a pleasure to do business with. Our overall experience with the dealership was A-1. We would definitely do business there again. reasonable, and a pleasure to do business with. Our overall experience with the dealership was A-1. We would definitely do business there again. More

having problems with my car so needed to get my affordable car with good gas milage and my son reccomended the kia soul so went to check one out and loved it. affordable car with good gas milage and my son reccomended the kia soul so went to check one out and loved it. More

My husband and I had an excellent experience at douglasville Kia. We feel we recieved an excellent price on our new Kia Soul. Our car was not available at this location and they were able to locat douglasville Kia. We feel we recieved an excellent price on our new Kia Soul. Our car was not available at this location and they were able to locate one and have it transferred in a very timely manner. thanks again! More

I gave a 5 rating because from the time me and my family walked through the doors of Douglasville Kia, our overall experience was GREAT! Mr. Mike was AWESOME! My family and I connected with him instantly! H walked through the doors of Douglasville Kia, our overall experience was GREAT! Mr. Mike was AWESOME! My family and I connected with him instantly! He is great at what he does! And he's very funny. Lol. He worked with me, and made sure everything went well with purchasing my car, and he really looked out for me. Also I would recommend everyone to Douglasville Kia because the customer service there is exceptional! Also, I LOVE MY 2011 KIA SOUL PLUS! :) More

Great customer service. The sales department was very knowledgeable and Mike Swain was a pleasure to deal with. I will return to Douglasville KIA for my next Kia purchase! knowledgeable and Mike Swain was a pleasure to deal with. I will return to Douglasville KIA for my next Kia purchase! More

We initially visited Douglasville Kia to look at new vehicles. I never thought we would drive away in a brand new Kia Optima that day. From the moment we pulled into the parking lot to the second we lef vehicles. I never thought we would drive away in a brand new Kia Optima that day. From the moment we pulled into the parking lot to the second we left, we had nothing but the greatest customer service and a team of people that were willing to do whatever it took to make sure we were completely satisfied. I have purchased many new vehicles in my life time,but I have never had an experience like this before. The very next day we actually took my father to the dealership and he also purchased a vehicle from James "REAL" McCoy. These guys are "GREAT"! My family and I would like to THANK everyone at Douglasville Kia for making our purchase a wonderful experience and we will recommend Douglasville Kia to anyone and everyone. Thanks again to James, Quinton, and Kevin. I would also like to thank the rest of the team for your kindness and hospitality. More

i would reccomend this dealership to everyone... the car is excellent. and my overall adventure was wonderful. i did have to go back twice to get my deal however. is excellent. and my overall adventure was wonderful. i did have to go back twice to get my deal however. More

Mike Bryant and Ifeanni both were very friendly and professional. They explained everything inside the car and under the hood. We would recommend either person to our friends and family for buying a professional. They explained everything inside the car and under the hood. We would recommend either person to our friends and family for buying a car. More

I purchased a 2011 Toyota Camry 7/2012 from Douglasville I purchased a 2011 Toyota Camry 7/2012 from Douglasville KIA. I was not provided the original key as a result of being unable to unlock my trunk. I I purchased a 2011 Toyota Camry 7/2012 from Douglasville KIA. I was not provided the original key as a result of being unable to unlock my trunk. I was informed by another Toyota dealership in Douglasville that this was not the original key to the car and that the original is a keyless entry keypad. The key cost was $250, not including the $50 to program, and if they have to send out it would be more. I called the Kia Manager and was told that it would be handled. No call back from him after 1 week. Called Gen Manager and he made me an appt to have key made. I did not receive what I was promised and what was rightfully mine as the owner, which is the original keyless entry keypad that came with the Camry. I received 2 keys made by a locksmith that was called in. Second, upon receiving the key I informed service agent that my steering wheel vibrates. He didn’t put it on serv ticket as my car was return I asked the repairman about it and he said that he wasn't aware of the request. He did however check it out for me. I was told I need wheel balance and it would be no charged because I had just purchased the vehicle. The next week I was told I needed left and right rotors and pads. Cost $550 for Toyota parts or $335 for auto zone parts. This is unacceptable for only having the car a month. This vehicle was sold without the proper maintenance being performed and passed on to the customer. I was told that they would split the repair cost when this should have been the dealerships responsibility. I should be given the original keyless keypad key when I purchased the vehicle; instead I was given a valet key that didn’t provide access to the trunk. If Douglasville Kia did not have it then it’s their responsibility . It should not be the buyers responsibility. Brakes and rotors should be repaired before selling any vehicle. Who wants to buy a new vehicle to have to pay for rotors and brake pads the next month? Good customer svc is not when a customer purchase but the service received after the purchase. Who wouldnt be nice when they want you to buy? More