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Calavan Kia West

Lithia Springs, GA

3.1
325 Reviews

1301 Thornton Road

Lithia Springs, GA

30122

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Showing 325 reviews

February 28, 2024

I am so very frustrated. I have left several messages in past for service department to return my call with absolutely no response nor has anyone else in other departments re More

by SDH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Shaq
Feb 28, 2024 -

Calavan Kia West responded

We are sorry to hear about your frustration and are happy to work with you. Please contact Kylie Seferyn at kylie.seferyn@calavancars.com to have your concerns addressed.

February 18, 2024

My salesman was Cedric Beal, he definitely made my car buying journey an amazing one and i couldn’t of asked for anyone better for sure, his professionalism and just him being an overall nice person to me More

by navytwin26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cedric Beal
Feb 19, 2024 -

Calavan Kia West responded

What an awesome review! Thanks for your business and trust!

February 04, 2024

They've had my Telluride SX for 5 weeks with a warranty issue that they won't fix!!!! I bought it from Calavan and they were great at selling it to me, but they could care less about helping me now! Awfu More

by nebokinderqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Pompa, Chris Johnson, DK Hairston, Billy Hembree, Rasheed Brisco, Richard Parker, Michelle Blunt, Alexandria Butler
Feb 07, 2024 -

Calavan Kia West responded

We are so sorry to hear about your experience. We understand how frustrating it is to have your car in the shop for that long, and we apologize for that. Please reach out to Alexandria Butler at alexandria.butler@calavancars.com to discuss further.

October 25, 2023

I bought my Kia Sportage here,but to get services on time is a joke,to get a return call on info on the services and a price so I CAN schedule is a " NEVER HAPPENS"! I think they do it that way so they don't More

by Micky
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and receptionist, . ., Ifeanyi Anigbo
Oct 31, 2023 -

Calavan Kia West responded

We apologize for the lack of communication and inconvenience you've faced as you've looked to schedule maintenance. Buying a car is a sizable investment and we understand the importance of timely service. Please reach out to Alexandria Butler at alexandria.butler@calavancars.com to discuss this matter further.

October 23, 2023

Long waiting time, did not have a great experience here. Did not buy the car. More

by sethgardella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
. .
Oct 26, 2023 -

Calavan Kia West responded

We thank you for considering us for your new car purchase. We are sorry to hear that your experience was anything less than stellar. Our goal is always to provide efficient and friendly customer service, and it appears that we missed that mark with you. We ask that you please reach out to Alexandria Butler at alexandria.butler@calavancars.com if you are willing to discuss this further.

October 16, 2023

I put in a request for information and a test drive on a used Kia k5 so one even reached out to me or even emailed me with information very disappointed I was ready to come in and make a purchase but they l More

by alyssam990
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
. .
Oct 19, 2023 -

Calavan Kia West responded

Alyssa, we apologize for any inconvenience you experienced with our communication. This doesn't reflect our typical level of service, and we're sorry for any frustration it may have caused. Your feedback is valuable to us, and we'll use it to improve our processes to ensure a better experience for future customers. If you ever reconsider, please reach out to alexandria.butler@calavancars.com, we'd be happy to assist you with your automotive needs.

October 14, 2023

Marin is a great women and make sure everything is up to date with my car and made sure I and taking care of. George Leslie was a great help getting my car when there was issues with my car so I appreciate More

by Jordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marin , . ., Chris Johnson, DK Hairston, Michelle Blunt
Oct 17, 2023 -

Calavan Kia West responded

Jordan, we're delighted to hear about your positive experiences with Marin and George Leslie at our dealership. Providing excellent service and ensuring your car is well taken care of are top priorities for us, and it's wonderful to know that they went above and beyond to assist you. We'll be sure to pass on your appreciation to Marin and George. If you ever have more needs or questions in the future, please feel free to reach out. Safe travels in your well-maintained car!

October 12, 2023

My experience at Calavan Kia in Lithia Springs was deeply disappointing, especially given my role as a mother and the wife of a disabled veteran. I had hoped for a smooth and honest car-buying process, but i More

by Mrs Mudd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Harold Tharpe
Oct 12, 2023 -

Calavan Kia West responded

We are sorry to see you had a negative experience with us and certainly understand your frustration. Please reach out to Alexandria Butler at alexandria.butler@calavancars.com if you are willing to discuss.

Oct 13, 2023 -

Mrs Mudd responded

I have reached out per your request o alexandria.butler@calavancars.com and have not received a response.

July 31, 2023

Love service department especially Curtis and Denzil . Great experience. If aye in sales is also great More

by jar1963.jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ifeanyi Anigbo, DK Hairston
Jul 31, 2023 -

Calavan Kia West responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our service department. We appreciate your feedback, and we'll continue to strive for excellence in both our sales and service departments. If you ever need anything in the future, don't hesitate to reach out. Thanks for choosing our dealership, and we look forward to serving you again!

July 27, 2023

Sure thing! Here's your review: "I had a great experience at this dealership! Eddie Martinez was my salesman and he was fantastic. He was friendly, responsiv More

by Ali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Martinez, Harold Tharpe
Jul 31, 2023 -

Calavan Kia West responded

Ali, Thank you for choosing our dealership! We're thrilled to hear that you had a great experience with Eddie Martinez as your salesman. We're glad he provided friendly and responsive service, and helped you secure a great deal on your car. Your recommendation means a lot to us! If you need anything else in the future, don't hesitate to reach out. Enjoy your new car and thank you for your support!

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