Calavan Kia West

The absolute worst service department i have ever dealt with. They keep your car for a week and tell you thy ordered you parts. We drove up by the dealer and there is our car in the same spot as it was whe with. They keep your car for a week and tell you thy ordered you parts. We drove up by the dealer and there is our car in the same spot as it was when we dropped it off. The service manager lied and said the parts were there. Parts department says there is no parts there. The service manager told me straight to my face "he doesn't call customers back" How does anyone in that position say that to a customer. I called Matt Calavan to complain. Left a message and no response so far. Do not look for a call back. I heard thru the grapevine, most of the service department left due to the Service Manager. I am not surprised! Do not take your vehicle there, unless you want to be lied to and talked to like they do not care to have your business. More

Very high professionalism, coming from France I enjoyed the contact with all staff. I highly recommend. the contact with all staff. I highly recommend. More

Steven Haĺley was the salesman i spoke with and I am very pleased with his customer service skills. I felt comfortable dealing with him.i recommend him to anyone looking to purchase a vehicle. pleased with his customer service skills. I felt comfortable dealing with him.i recommend him to anyone looking to purchase a vehicle. More

Thanks to everyone who had a part in helping me get my new car I love it thank you all I will be back give me a few years thanks again new car I love it thank you all I will be back give me a few years thanks again More

Steve Halley went above and beyond delivering my EV6 GT Line. Great service and great financing too!! Calavan Kia got my business twice. Line. Great service and great financing too!! Calavan Kia got my business twice. More

Worst car buying experience ever! Unethical, dishonest and rude! We tried to resolve ourselves, after a frustrating month of being passed around to every “manager” with no resolutio Unethical, dishonest and rude! We tried to resolve ourselves, after a frustrating month of being passed around to every “manager” with no resolution, and then leaving messages, and not having called or emails returned, we contacted the Attorney General’s office. Our issues were resolved by filing a complaint with the GA Attorney General’s office and waiting almost 4 months for our over charges returned. We signed documents stating we would transfer the LoJack to our name within 7 days of purchase as well as the Perma Plate finish warranty. After contacting both, we discovered the auto had neither features! More

Definitely on par with lack of ethical and professionalism with this dealership. Put down 35K for a new Kia Sorento. It almost immediately had electrical and transmission problems. After lea professionalism with this dealership. Put down 35K for a new Kia Sorento. It almost immediately had electrical and transmission problems. After leaving the car with the service department for two weeks they couldn't diagnose or fix the problem. Time visiting the dealership because they wouldn't answer the phone, Gas getting there, this place is crap. Even made us pay 1k for a rental while they attempted to fix it. They even talked us into getting an extended warranty when the car comes with a 100K warranty right off the bat. I understand how they can get away with this since the service department is totally incompetent. I would discourage anyone from buying any of these cars since even if you do run into a warranty issue, they are really incompetent at even being able to fix the issue. The car we bought was almost a lemon. They make you rent a car while your car is getting fixed and even then they cant seem to fix it. Multiple calls, emails to the dealership, it seems they have no intention of calling you back. You pretty much have to drive to the dealership to attempt to get anything done. Even after hours at the dealership, It is very frustrating wasting time and money with getting zero results. I never do this review stuff online, but felt it necessary to let other people to know to stay away. More

This is the most unethical and unprofessional dealership I have encountered in 40 years of purchasing vehicles. I actually bought a car in November and had issue with the paperwork being incorrect when I ca I have encountered in 40 years of purchasing vehicles. I actually bought a car in November and had issue with the paperwork being incorrect when I came to pick it up. Spent an additional 4 hours there. I was in an accident and my vehicle was a total loss last month. I thought I would give them another chance. I went back on the 3rd. They pulled a bait and switch when it came down to the paperwork, they said they made a mistake. The vehicle I test drove was a different VIN number than the one that we had agreed on the cost. I said ok let me test drive that vehicle. the floor manager Mario Moses and sales person then tried to pull the vehicle by the VIN and could not locate it. The sales person continues to look for it while Mario walked away. I took a closer look at agreed the price sheet and noticed that it had the same numbers of miles as the vehicle I bought in November. I pulled up Kia connect on my phone and the vehicle they were trying to sell me was my wrecked vehicle that was in the insurance junk yard. This dealership boarders on criminal. Do not trust a word they say. If it would allow me to submit ZERO stars I would More