Calavan Kia West

The reason "Why" I have given 5 stars is The reason "Why" I have given 5 stars is because of one person James McCoy. James is by far the best salesperson I have ever dealt with and also one The reason "Why" I have given 5 stars is because of one person James McCoy. James is by far the best salesperson I have ever dealt with and also one of the best people I have ever had the pleasure to meet. James is honest, caring, and goes the extra mile to make sure you are taken care of. I have purchased 4 cars from James in the past two years. James is more than just a sales consultant. He is a good friend to everyone he meets and he will always get my car business for many years to come. More

My husband and I went in to the dealership on Friday. We met James and looked at Sportage's. The one I was looking at had more features than I orginally wanted and was out of my budget. We also met and ta met James and looked at Sportage's. The one I was looking at had more features than I orginally wanted and was out of my budget. We also met and talked to Cleveland but we did not purchase. Then on Sat. James called and said they had found another car that had the features that I wanted and was something I thought I could afford so we went back in on Sunday to pick out the color that we wanted. Mike met us at the door and said that James' father had passed but he had called him and gave him the info he needed to help us. Then today went back and finished the paper work. This was a really good experience in purchasing a car and each person that we talked to seemed dedicated and willing to help. Thanks to all of the ones I mentioned above for a good experience. More

Called this dealership after seeing their sale on the internet , spoke to Dieu Seul Petit regarding advertised price of $16691.00 for Kia soul Plus if this will be all that I would have to pay plus taxe internet , spoke to Dieu Seul Petit regarding advertised price of $16691.00 for Kia soul Plus if this will be all that I would have to pay plus taxes tag and title , he assured me that was correct . I explained that I would be coming an hour away through Downtown atlanta traffic and don't want to get surprise's as I have had bad experience in the past with other dealership. He said come and we will do the best to get my business . We went , took 2hrs and of course after seeing the car and going inside everything went downhill . He wanted to charge $799 for processing and marketing , called Manager Quinton arrington and he too said that this is something that I would have to pay .Was very disappointed and so left . The Manager Quinton did not want to work with us and walked away saying don't give his business card to me as i told him I was going to complain to corporate for wasting my time . I WOULD RECOMMEND ANYONE TO GO TO THIS DEALERSHIP AT ALL . More

We have bought three new Kia's from this dealer and Ifeanyi has helped us with two of the purchases. Everyone at the dealership was helpful and polite. One of the managers came to help and the man in f Ifeanyi has helped us with two of the purchases. Everyone at the dealership was helpful and polite. One of the managers came to help and the man in finance was very knowledgeable. Ifeanyi is a great asset to Douglasville KIA. More

Mike was very friendly and they worked with us to get what we wanted at out price. I would recommend him and this dealership to other customer. what we wanted at out price. I would recommend him and this dealership to other customer. More

I am a returning customer of James Mccoy- he is a wonderful and very personable salesperson. I will only use him! Cleveland Morton in Financing was great! He really did everything he could to work a wonderful and very personable salesperson. I will only use him! Cleveland Morton in Financing was great! He really did everything he could to work a deal for me and get to a price I could afford. I relaly appreciate all his hard work. More

Mike Swain went above and beyond to help my daughter get her first car! He made sure that she received all paperwork and understood what she was signing. Mike you are the best, when it's my turn for a new her first car! He made sure that she received all paperwork and understood what she was signing. Mike you are the best, when it's my turn for a new car I it will be from you! More

My husband and I have been through the car buying process twice before and swore we would never do it again. We pulled up to the Kia location and immediately seen smiling faces. James welcomed us and made us twice before and swore we would never do it again. We pulled up to the Kia location and immediately seen smiling faces. James welcomed us and made us feel comfortable. He understood our price range and the fact that we had to stay in it. He was not pushy and explained everything to us. I think this has been the easiest purchase we have made in a long time that we walked out 100% comfortable with. More

As loyal Nissan customers we were very hesitant to trade in our Altima for a Kia. Although we were unable to get a deal with a new one we were able to purchase a used one. The salesmen and managers were v in our Altima for a Kia. Although we were unable to get a deal with a new one we were able to purchase a used one. The salesmen and managers were very helpful throughout the entire process. DeSol was able to answer all of our questions and was even willing to help me connect my bluetooth and get the settings correct for that. Mr.McCoy was such a pleasure to speak with and work with. Everything was going smoothly until we sat down with the Director of Finance Jay M. Zuck. Apparently there had been a misunderstanding with what price we had agreed to on the sales floor and the price that was finalized in the finance dept. We proceeded to explain to him that the price wasnt what we agreed on and instead of trying to figure out how to fix it, he then went into great detail about how he was getting us a stellar deal on interest rate. gap protecton, and an extended warranty. All this was ok except for the fact that it wasnt what we agreed to. We told him again that it wasnt right and he immediately began to get frustrated and took out a sheet of paper to try and further explain his reasons for this price. Once again we explained that it did not matter what he told us, the price wasn't what we agree to. After his last attempt to explain to us, and our last attempt to tell him we werent going to pay it, he stormed out of his office and began consulting with the salesman. This is what we could hear from INSIDE his office, "Will you please explain to 'These People' that the price you gave was not suppose to include....." I was immediately offended by the way he was handling this situation. First of all, my husband and I have names, Secondly, we DID NOT HAVE to trade in my car to kia, we could have went directly to Nissan instead. After hearing the attitude and frustration in Jay's voice my husband and I got our things and went to get our keys to go home. At that point I no longer wanted to give Kia any of our business. We could not locate our Altima keys so we found Mr.McCoy and asked him to get them for us. He was not aware of what was going on. He brought us our keys and we immediately headed towards the door. I was brought to tears because I have NEVER experienced such depersonalization in my life. Especially not from a car dealership. When the manager realized what was going on he rushed out to us to ask what was wrong. I was so mad that i couldnt form words except "Your finance man has really offended me". We were immediately brought back in and consoled about how to make it better and what could they do to not lose there business. The monthly payment was then reduced to what we agreed on and Jay offered us a "free oil change on him". Overall, the experience was ok. I was highly pleased with the Sales Staff. Mr.McCoy and DeSol were very friendly and attentive to our needs. But I would recommend that Douglasville Kia offer Jay Zuck more training on customer service. I have never been so offended by someone in his position. I expected alot more from that area of a car dealership. Yes, our payment was reduced in the end to what we agreed, and yes he gave us the free oil change, but i would rather him keep the free oil change and him sign a waiver saying he would work on his customer service skills. No car buyer should ever have to experience something such as this. The excitement about getting a vehicle was stripped completely and we were just ready to leave. Needless to say, my overall experience was ok. I would recommend Douglasville Kia in the future ONLY because of the service I received from DeSol and Mr.McCoy. I have high hopes and expectations for the remaining time that I own my Kia. I surely hope they can live up and surpass the quality of service we have always received from Nissan. More

I hate to give such a bad rating to the salesman Ifeanyi because he did his job well. The problem is with the rest of the team at Douglasville Kia. First, they sent the check to pay off my trade in late, so because he did his job well. The problem is with the rest of the team at Douglasville Kia. First, they sent the check to pay off my trade in late, so I was charged a late fee and extra interest that I had to pay to clear up the loan ($106). Then I went to get the tag for my car- and this is where it got bad. Douglasville Kia had given me a temporary tag for a car they had sold a month prior. I bought a new 2014 Kia Sorento on 3/9/13, the tag was registered to a 2012 Nissan that was sold on 2/15/13. Thank goodness I wasn't pulled over, because I would have been accused of stealing that tag and driving around an unregistered vehicle (Serious offenses). Three hours after I showed up to get my tag, Douglasville Kia finally recognizes that they made a mistake, but offers a sarcastic apology and no compensation for wasting more of my time, other than they will pay the $20 tag fee to get my tag. Noone has yet to reach back out to me from their management team. I guess they are too busy screwing up other people's paperwork. DO NOT BUY FROM THIS INCOMPETENT DEALERSHIP. They have great sales people, but terrible paperwork people. The girls who answer the phones are rude, and give you an attitude if you don't want to be transferred to a voicemail for the third time in a row. Terrible backend customer service, and that is a shame because the sales team is solid. My dad wanted to use this dealership to trade in his Sorento for a new one, but I told him my story, and he said "To xxxx with them." I have since sent three other couples away from this dealership, and all three couples went to another Kia dealership to get their cars. BEWARE: IF YOU BUY FROM THIS DEALERSHIP, IT WILL COME BACK TO HAUNT YOU! More