Calavan Kia West

Worst car shopping experience ever! Had there been the option of "0" stars I would have rated them zero. This was without a doubt the worst car shopping experience I have ever had. I s Had there been the option of "0" stars I would have rated them zero. This was without a doubt the worst car shopping experience I have ever had. I shopped the dealer internet inventory and found a "manager's special" that I felt was what I was looking for. I called and confirmed the sales price and was told that since the car had been there for some time they were offering another $300.00 off the internet price. After a test drive when we got around to determining the sales price the internet price had increased by over $600.00. I carefully wrote down all the numbers and promises made during the back and forth process. When we were unable to come to terms I left. Talking with the salesperson today he said the sales manager wanted to get the "deal" done and he knew we could come to terms. I returned to the dealership and was presented numbers that were higher than those I received when I was there previously. Not only did the sales price increase the value of my trade decreased dramatically. When I showed the sales manger the numbers I had written down during the process and promises that had been made a fog somehow clouded the memory of the individual who had given me the numbers I was relying on. BEWARE!!! More

Norris is the best car salesman I've ever had to deal with I have bought 2 cars, 1 new, 1 used, from Norris. Norris is friendly, informed, and accommodating. Most salesmen are pushy to get you to buy a new c I have bought 2 cars, 1 new, 1 used, from Norris. Norris is friendly, informed, and accommodating. Most salesmen are pushy to get you to buy a new car. Norris was not. He told me about the models I was interested in and when I decided on a vehicle in their used lot he helped just as if it were a new car. My next purchase will be a truck which Kia, unfortunately, does not offer. However, I will be going to Norris to see if purchasing the vehicle through him would be possible and worth his time. How many people would go to a Kia salesman to buy another manufacturer's vehicle? More

TRULY BLESSED I AM! IT IS REALLY A BLESSING TO TAKE YOUR 2007 KIA IN FOR A SERVICE CALL, WITH NO INTENTION TO BY A NEW CAR BUT AFTER A LITTLE DEALING, AND PRAYER , I DRIV IT IS REALLY A BLESSING TO TAKE YOUR 2007 KIA IN FOR A SERVICE CALL, WITH NO INTENTION TO BY A NEW CAR BUT AFTER A LITTLE DEALING, AND PRAYER , I DRIVE HOME WITH TWO CARS, HALLELUJAH, THIS WAS TRULY GOD,I HAVE A 2015 KIA YAY! More

totally bad experience Upon entering the establishment was something I felt would be exactly what it was .Approached by a gentlman with no experience was assist by a co-work Upon entering the establishment was something I felt would be exactly what it was .Approached by a gentlman with no experience was assist by a co-worker they toured me through the lot showed me a 2015 optima that had exterior scratches in which they agreed to correct along with a few other concerns I had .I allowed them to run my application (good) ... I end up in finance OMG!!! everything that we had agreed upon was denied ,so I decided not to continue the deal ...hear this... someone had gone through the trunk of my trade off took all of my personal items out and THREW them into the trunk of the new car without my permission.....where they do that at ....a transition before the transaction is complete.... WOW!! Not finished ...No One Helped me to put my stuff back into my car ..instead thy got into their cars and left me in that huge car lot by myself... Wow ..........Day 2….Got a call that early afternoon apologizes on everyone behalf... Loured me back out there promising me that my concerns shall and will be addressed ....Went there after work and was given that same car to take home to get a feel of it ...I left my trade there ...drove home showed the car to a few family members expressed my experience ..got feed back and decided to take the car back to them and take my business else where ..got off from work took the car back swapped a few items in which I had in the loaner and forgot my cap on the back dash called there upon opening of the next business day spoke to one of the feelmier sales person... Promising once again to get it for me I haven't heard a dam word from him and No One Else... That shows that they also have Dishonest people working throughout that facility........ Warning..... More

Bought A new Optima I had the most wonderful experience today , I had to buy a car in a hurry and I thought it would be a dreadful experience but it was amazing because o I had the most wonderful experience today , I had to buy a car in a hurry and I thought it would be a dreadful experience but it was amazing because of the great service I received from Salesperson Key , he really took the time to work with me through every aspect of buying a car , thanks so much you were awesome and very attentive to my needs and not your commission !!!! God Bless you , keep up the A++++++++ standards. More

A+ Customer Service The reason why I give this dealership a 5-star rating is because of the customer service. They are not only very friendly but they are personable, too The reason why I give this dealership a 5-star rating is because of the customer service. They are not only very friendly but they are personable, too. I walk in the door and my service person knows me by my name (I've had a few minor things to fix on my new car, so I have gone back to the service department a few times). My car is under warranty so they aren't making any immediate sales from me, yet they treat me like I am a new customer about to buy a car. This is my first Kia I have ever purchased. Yes, I love the car, but I would come back again and again simply because of the customer service. This is how all dealerships should be. I will send my friends and family their way, too. More

Outstanding Service from Norris Grimes Norris Grimes made my car buying experience very pleasurable. Thanks for not pushing. I will be referring others to Norris Grimes, Norris will take Norris Grimes made my car buying experience very pleasurable. Thanks for not pushing. I will be referring others to Norris Grimes, Norris will take his time to make sure you are happy. More

MISSJOHNSON I brought my car in for a Oil Change and Tire rotation and one of the service men put a dent in my car 2013 Kia optima by mistake. So I brought my ca I brought my car in for a Oil Change and Tire rotation and one of the service men put a dent in my car 2013 Kia optima by mistake. So I brought my car back to be repaired and the Job by the Body Tech was Poor and now I have to take my car Back so they a re fix It. IF any of the service Advisers inspected my car before calling telling me my car was ready, can clearly see what I see they should know as a customer I would not be happy. I don't Care how small of a dent it is I did not bring it in like that. Very disappointed More

The best car buying experience ever!!! My salesperson, Norris, is amazing, friendly, informative, and helped the deal go smoothly without issue. The managers solidified everything with pri My salesperson, Norris, is amazing, friendly, informative, and helped the deal go smoothly without issue. The managers solidified everything with pricing. All staff helped us to get out of there quickly. Thank you for changing the car buying experience. More

service review I brought my car in for a oil change, and I was greeted with a warm smile from David Ciporkin. He provided me with exceptional customer service. The s I brought my car in for a oil change, and I was greeted with a warm smile from David Ciporkin. He provided me with exceptional customer service. The service to my car was very quick, and I was advised of other services to maintain the care of my car upon my next visit. I bought my car in Conyers but I prefer this dealership because of the excellent customer sevice. Thank you again! More