Calavan Kia West
Lithia Springs, GA
Filter Reviews by Keyword
By Type
Showing 328 reviews
We had a great experience working with Ramon at Calavan. He worked with us without putting on pressure and made himself available as we closed out the process. He worked with us without putting on pressure and made himself available as we closed out the process. More
I purchased a 2025 Kia Sportage this week. A large purchase like this can be stressful. However my sales person Norris and his Manager Mario know what they are doing! They guided me every s A large purchase like this can be stressful. However my sales person Norris and his Manager Mario know what they are doing! They guided me every step of the way taking into account all my wants and needs. They went out of their way to make sure I was taken care of. Please stop in and see Norris at Kia in Lithia Springs for a hassle free experience! Oh and shout out to Rodney in finance who is an important part of that awesome team! You can’t go wrong if you work with these gentlemen. They are the best More
If I could give this place 0 stars I would. First let me say the professionalism of Mr Andre is AWFUL! while trying to purchase a car he acted very nonchalant like he didn’t care to sell a car First let me say the professionalism of Mr Andre is AWFUL! while trying to purchase a car he acted very nonchalant like he didn’t care to sell a car he barely said 10 words to me. They lied to me and told me I was approved over the phone, banks approved me and to just bring documents as I validated 3-4 times with multiple sales rep they all confirmed after I stated that I really didn’t wanna waste my time and money.My uber there costed $75 and the uber back home was $53 As I came in I was told that they would have to run my credit again and they would have to get me approved with a bank. I was very confused after they lied to me and told me I was already approved before coming in.That really hurt my feelings and made me come to an understanding that dealerships will lie about anything just to get a sale or try! While being there I felt very uncomfortable and not welcomed! The attitude of Mr Andre was very hostile and unpleasant. After they told me I don’t meet the income expectations (which I did) they left my paystubs and papers on the middle of the table and basically said leave without saying anything. nobody spoke or said anything to me after I sat in silence for 7 mins until my Uber came. Nobody thanked me for coming or apologized for wasting my time.. I went home lost of hope, $128, and no car. More
The absolute worst service department i have ever dealt with. They keep your car for a week and tell you thy ordered you parts. We drove up by the dealer and there is our car in the same spot as it was whe with. They keep your car for a week and tell you thy ordered you parts. We drove up by the dealer and there is our car in the same spot as it was when we dropped it off. The service manager lied and said the parts were there. Parts department says there is no parts there. The service manager told me straight to my face "he doesn't call customers back" How does anyone in that position say that to a customer. I called Matt Calavan to complain. Left a message and no response so far. Do not look for a call back. I heard thru the grapevine, most of the service department left due to the Service Manager. I am not surprised! Do not take your vehicle there, unless you want to be lied to and talked to like they do not care to have your business. More
Steven Haĺley was the salesman i spoke with and I am very pleased with his customer service skills. I felt comfortable dealing with him.i recommend him to anyone looking to purchase a vehicle. pleased with his customer service skills. I felt comfortable dealing with him.i recommend him to anyone looking to purchase a vehicle. More