Cadillac of South Charlotte

From the moment I picked up the phone and Greg, the finance manager, answered, I knew I was in good hands. His voice was so welcoming, so calming — honestly, I felt like I was talking to a trusted frie finance manager, answered, I knew I was in good hands. His voice was so welcoming, so calming — honestly, I felt like I was talking to a trusted friend rather than stepping into the world of car buying! That first impression set the tone for an incredible experience at Cadillac of South Charlotte. When I arrived, Allen, my salesperson, absolutely lived up to — and exceeded — my expectations. Allen is not just knowledgeable; he’s patient, kind, and genuinely committed to making sure you drive away feeling confident and excited. He worked tirelessly with Greg to help find a payment that fit exactly what I was comfortable with — no pressure, no gimmicks, just real people helping real people. And while I’m tempted to joke that Allen must have superpowers for making the car buying process feel this easy (maybe he keeps a cape tucked under his shirt?), in all seriousness, their teamwork and customer-first attitude made this one of the best dealership experiences I’ve ever had. If you're even thinking about buying a car, do yourself a favor: head straight to Cadillac of South Charlotte, ask for Allen, and tell him Chantell sent you. Trust me — you’ll be glad you did! More

Great experience with Camden and his patience while I figured out what I wanted and Greg Somher assisting me on technology!! Rockstars figured out what I wanted and Greg Somher assisting me on technology!! Rockstars More

Professional…. Pleasant…. Accommodating. Every person we came in contact with was great. Our salesman Ed Portello was excellent and made the process easy. I would Pleasant…. Accommodating. Every person we came in contact with was great. Our salesman Ed Portello was excellent and made the process easy. I would recommend Cadillac of South Charlotte to all my friends and family. More

My experience was a combination of very good and not so great. I scheduled an appointment for Saturday morning with Joanna via text messages. When we arrived we were told she was off and not there, which great. I scheduled an appointment for Saturday morning with Joanna via text messages. When we arrived we were told she was off and not there, which caught us off guard and was not good . But they introduced us to Daymian Balkaran, who convinced us to stay and he showed us the cars were might be interested in. He won us over and we ended up purchasing a new XT5, even though we were initially looking to buy a lower mileage used car. He was great. After working through the numbers and agreeing on the car, we were approached by a finance manager and urged to buy an extended mechanical warranty. Initially not interested she convinced us to take the warranty and gave us a verbal price, which we agreed to. We signed lots of computerized documents and given a lot of documents. After getting home, I reviewed those papers in more detail and discovered that the amount charged for the warranty was over $1000 more than we thought it would be. I’ve since spoken with the manager and was told the laptop used was faulty. We were offered the option to 1) accept a $1000 check to compensate for the difference, or 2) cancel the warranty and have the full amount credited to our car payment balance. We choose #2. In conclusion, of our three interactions thus far with South Charlotte Cadillac, Daymian Balkaran has been great 👍 More

Wonderful sales experience and very good after sell support! My saleswoman, Ingrid went above and beyond to get me into something nice! Thank y’all so much for helping me get out of a bad situation! support! My saleswoman, Ingrid went above and beyond to get me into something nice! Thank y’all so much for helping me get out of a bad situation! More

Damien was amazing even after the sale we noticed a star on the windshield and he and the management staff took care of it quickly. on the windshield and he and the management staff took care of it quickly. More

Tom is absolutely amazing. He answered all my questions and made the process as easy as possible. He answered all my questions and made the process as easy as possible. More

The service was outstanding. Once we signed the paperwork, Tom Mathew spent almost an hour with in the car answering questions and showing us how all the technology worked. Once we signed the paperwork, Tom Mathew spent almost an hour with in the car answering questions and showing us how all the technology worked. More