Cadillac of Novi

You have to pick your sales consultant wisely. I’m a 3 time returning customer and will not be back. 1 out of the 3 sales consultant was good. The last two experiences were so bad and to make mat I’m a 3 time returning customer and will not be back. 1 out of the 3 sales consultant was good. The last two experiences were so bad and to make matters worse they won’t take accountability. It’s so discouraging to see old school sales tscktics. Just be honest. More

Big thanks to BRANDON THOMPSON for another excellent experience leasing a 2025 CT5! Brandon, your friendliness, patience, and expertise, along with your can-do attitude are requisite qualities in custo experience leasing a 2025 CT5! Brandon, your friendliness, patience, and expertise, along with your can-do attitude are requisite qualities in customer service that will keep me coming back. Having the car delivered to the house the same day by MATT LEE was so helpful and much appreciated. Matt was professional and adept at teaching me all the technological intricacies related to the new car. He even offered to set up the home remote garage door feature. I couldn’t ask for better service. You two guys are top notch! --Bob O. More

I’m really impressed with the improvements made over the passed 4 years. Great team passed 4 years. Great team More

This dealership is ALL about customer service. They drove this vehicle to my place of business so I could test drive it during my lunch break! WOW! Delivered the car to home which was an hour awa They drove this vehicle to my place of business so I could test drive it during my lunch break! WOW! Delivered the car to home which was an hour away. ALL STARS honestly. More

Extremely knowledgeable, kind, helpful sales department! I recently leased my second XT6 from Cadillac of Novi and I’m once again so impressed! I recently leased my second XT6 from Cadillac of Novi and I’m once again so impressed! More

Pleasant experience every time I get my oil changed. Staff is always friendly even if they are not working with you directly. Fast service & communication is always on point! Staff is always friendly even if they are not working with you directly. Fast service & communication is always on point! More

Thank you once again Brandon Thompson! I love my new XT6 and really appreciate all your hard work to make sure I got to drive it home! The professionalism, knowledge and friendliness alway I love my new XT6 and really appreciate all your hard work to make sure I got to drive it home! The professionalism, knowledge and friendliness always makes it fun to shop at Cadillac of Novi. Thanks to Terri in finance as well! See you next time! More

The WORSE Service department I’ve seen in my 45 years of buying cars! certainty sub-par by Cadillac standards. Better Service at the Chevy dealership. Service advisors that don't return calls for start of buying cars! certainty sub-par by Cadillac standards. Better Service at the Chevy dealership. Service advisors that don't return calls for starts. In fact when you call, no one answers, no operator so I wasn’t even able to talk to a cashier to find out how much my bill was. maybe because I was overcharged for diagnosis fees and it was missed diagnosed, after paying $600. I found that the problem was not resolved. I Return the car and after a day was handed a bill for a second diagnoses fee. I complained, and it was dropped. Got in the Car and not only was the problem not resolved, but the info system was now Blank. I was told By the Service advisor that the best that they could do was to put in a new $1600.00 System ( They lost , misplaced, or failed to enter the extended warranty info I gave them). I took the car over to the Chevy Dealer who takes care of my truck. 7 hours later the problems were resolved, After a small Co pay the car is fine. (No new info system ) If my car breaks down in front of this dealer, I’m paying whatever out of pocket necessary to tow it to another dealer. xxxx Poor Service… period. More

Brought my truck in for maintenance. Fast efficient, and reasonably priced. Nice package offer for 3 oil changes and tire rotations at a good deal. Truck was washed and returned lookin Fast efficient, and reasonably priced. Nice package offer for 3 oil changes and tire rotations at a good deal. Truck was washed and returned looking good. More

Just plan bad business…service department is a joke. . good luck getting someone to answer phone or call you back. Save yourself the headache and go to a real dealership . good luck getting someone to answer phone or call you back. Save yourself the headache and go to a real dealership More