Cadillac of Norwood

Buyer beware. Our 68 year old mother recently purchased a vehicle from Cadillac of Norwood. She was looking for a base model Escalade but the sales person sold h Our 68 year old mother recently purchased a vehicle from Cadillac of Norwood. She was looking for a base model Escalade but the sales person sold her the highest end model V and was charged a 48% adjusted mark up on her vehicle which was not explicitly disclosed on her purchase contract. When she realized the error of the purchase the very next day, she called the dealership and asked if she could bring the car back. They were unwilling to assist and told her the deal was final. She called again the next day and they told her she could come in and they would discuss a trade in. 8 days after purchase she returned to the dealership only to find her car had lost $73K in value according to the dealership. Her family has contacted the dealership to discuss the transaction and have been told "she signed the contract, so too bad." In summary, if you are looking to purchase a Cadillac we recommend Herb Chambers Cadillac of Lynnfield. They were kind enough to inform us that while adjusted mark-ups are typical in the current market, for the vehicle our mother purchased the mark-up should have been 30% which is a far cry from the 48% mark-up in Norwood. More

I showed up for my appointment at the scheduled time. The internet salesperson turned me over to a sales manager (Rodrigo?). I asked to see the vehicle (Aston Martin) which was outside. He refused to sho The internet salesperson turned me over to a sales manager (Rodrigo?). I asked to see the vehicle (Aston Martin) which was outside. He refused to show it to me until he collected information. I explained that I was not interested in a test drive as I was pressed for time. He refused to show me the vehicle. I walked out. Upon further investigation, I found out there was no General Manager for the Cadillac or Aston Martin dealership. Also, Aston Martin Boston had “moved” to Norwood on this one campus. The writing on the wall indicates the Aston Martin portion of the dealership is struggling. I then walked on the lot and saw the vehicle was very dirty—unbelievable for a $115,000 car. Buyer beware! More

I bought a 2015 Acura RDX in oct …it’s been nothing but problems ../the dealership did very little to help me …I’ll never buy from Norwood cadillac again. problems ../the dealership did very little to help me …I’ll never buy from Norwood cadillac again. More

Very disappointed with service, poor communication. I Very disappointed with service, poor communication. I had to bring my car in 4 times for the same warranty repair before it was fixed. The first t Very disappointed with service, poor communication. I had to bring my car in 4 times for the same warranty repair before it was fixed. The first time they made the appointment for the wrong day, they rescheduled 2 weeks later, I waited 1 1/2 hours to be told the technician that troubleshoots that issue was out and the would call to set up another appointment. They never called, I called back after a week and made a third appointment. They ordered the wrong part and again I waited 1 1/2 to be told they would have to reorder the part. Again they said they’d call me when the part comes in to make an appointment. After 2 weeks I called them only to find out the part was sitting there. The service writer was on vacation so no one called me. After 4 appointments and waiting over 6 hours in the waiting room it was finally fixed. In November I ordered some accessories from Cadillac and paid to have them installed. Shipped to the dealer in November. They sent an email the dealer would call to setup an appointment. Early December I called them. They claimed they were never sent. Service blamed the Parts Department. Spoke with the Parts Department, said the parts were there for a week and Service should have contacted me already. They transferred me to Service who put me on hold 3 times before hanging up on me. Called back they couldn’t schedule an appointment for a month. Was supposed to go there tomorrow but they called to say they’ve had a Covid outbreak and can’t reschedule for 4 weeks. Almost 3 months to get some accessories installed. The work I have had done there has been done very well, it just takes forever to get it done and communication both internally and with the customer is poor in general and you can’t count on them to call when they say they will. More

This is the 2nd car I bought from Maryann Picarello and I can’t say enough about her. She goes above and beyond to help you. can’t say enough about her. She goes above and beyond to help you. More

service. I paid $160 to find out why I wasn't getting power into my electric air shocks on my eldorado. the dealership States technician found rear suspension sitting low due to no power to ELC compresso power into my electric air shocks on my eldorado. the dealership States technician found rear suspension sitting low due to no power to ELC compressor. further diagnosis needs to pinpoint place of loss of power interior will need to be removed customer recline repairs $64O. at this point in time my advise the advisor Christopher Lipsco that I'll bring the car back in 2 weeks for the repair. today I went to drop off the car only to be told that it will probably be higher than the quote repair price. So basically I went in for an estimate , paid $160 for it only to be told that it's going to cost me $650 to find out what they/I already know and then renege on the deal. More

Shady Business!! I purchased a vehicle from them with tire and wheel protection and GAP insurance. I was given the break down of what I was going to pay on the invoice I purchased a vehicle from them with tire and wheel protection and GAP insurance. I was given the break down of what I was going to pay on the invoice. I agreed and signed the paper work. I was not given any contract for the GAP, but didn't think anything of it since I never got a GAP contract in the past. Well fast forward, the car is paid off and called to get a refund on the remainder of my GAP and I am told that I did not purchase GAP, and they will not give me a refund because I don't have the GAP contract that I was never given, the numbers on the invoice that I provided match the information I was given. I will never buy another car from this dealership or recommend it to anyone. Shady business just puts a bad taste in my mouth. I still would like to know where my money went if it didn't go to GAP protection. Also, If you do decide to do business with these people make sure that you double check there math. They overcharged me on taxes as well. Overall bad experience. From buying, to getting it delivered to after sale support. STAY FAR FAR AWAY!! More