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Cadillac of Naperville - Service Center
Naperville, IL
58 Reviews
58 Reviews of Cadillac of Naperville - Service Center
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August 20, 2019
Great service Great group of guys over in Service Dept. Talk to Thomas if need a point of contact. He’s been great to me. They do everything they can. Great group of guys over in Service Dept. Talk to Thomas if need a point of contact. He’s been great to me. They do everything they can. More
by Tommy Z
Employees Worked With
June 08, 2019
Quick service Came in for oil change and rotation. They notice a loose roof rack molding and ordered new part under warranty. Got car back washed and detailed insid Came in for oil change and rotation. They notice a loose roof rack molding and ordered new part under warranty. Got car back washed and detailed inside. Great service. More
by Happy camper
Employees Worked With
Struffert
May 31, 2019
Service Department Was treated like a king this being my first visit to Cadillac of Naperville for service on my car for a LOF & tire rotation Jim Was treated like a king this being my first visit to Cadillac of Naperville for service on my car for a LOF & tire rotation Jim More
by wife’s XT5
May 15, 2019
Cadillac of Naperville This dealership worked with me to fine the car I was looking for and at the price I was comfortable with. They have an excellent service department t This dealership worked with me to fine the car I was looking for and at the price I was comfortable with. They have an excellent service department that will work hard to keep your car running for years. I am totally happy with this dealership. The service advisors are great to work with and super friendly. Service advisor Thomas Mack is one of the best. He keep me informed by text of every step of my service visit. More
by Ceejayy1
April 16, 2019
Great Service Took my car in for an airbag recall. The service was exceptional. I was graciously offered a shuttle ride from the dealership to my place of employmen Took my car in for an airbag recall. The service was exceptional. I was graciously offered a shuttle ride from the dealership to my place of employment, which simplified things greatly. The service was completed promptly. Very satisfied with my experience. Highly recommend this dealership. More
by klm930
Employees Worked With
Other Employees :
Paul Stonehouse, Paul "Coach" Litwicki, Steve Sledz, Nino Siciliano
February 20, 2019
Service experience last two visits Service dept at Naperville Cadillac has had issues the last two times I needed service. The first issue was a mistake installing my air cleaner in my Service dept at Naperville Cadillac has had issues the last two times I needed service. The first issue was a mistake installing my air cleaner in my 2015 SRX. I discovered it luckily by turning my blower to hi before I left the service area only to hear a buzzing sound. Had to wait while it was re-installed. Just recently, had an oil change among other issues with a brand new XT-4. When I started it to leave, the check engine light was on only to find someone had left the oil cap off! This shoddy work is unacceptable on vehicles costing over 50,000.00! The work I had done oil change rotation of tires and global reset because battery drained, took two and a half days because no one called me since my advisor took off sick. I was told, when I had to call for an update, that the paperwork takes over two hours to complete. Again, unacceptable. More
by Disappointed
Employees Worked With
February 09, 2019
Customer Service I would like to thank Thomas Mack for his exceptional level of service as always. All issues were addressed. I really appreciate Cadilac of Napervill I would like to thank Thomas Mack for his exceptional level of service as always. All issues were addressed. I really appreciate Cadilac of Naperville thank you . More
by booth1963
Employees Worked With
January 27, 2019
Service Center was excellent! I broke down but was able to pull into Cadillac of Naperville and have my car serviced there. They took it in immediately and the service was excellen I broke down but was able to pull into Cadillac of Naperville and have my car serviced there. They took it in immediately and the service was excellent. Thomas made everything quick, easy and painless. He was very helpful and accommodating and kept me updated throughout the day. The part I needed had to be ordered but they still had my car fixed and ready to pickup the same day. They have a nice waiting area and offered coffee and refreshments. I couldn't be happier with the service and customer service I received! More
by Stephanie P
Employees Worked With
January 12, 2019
Great Always providing good Service, especially available whenever we need. Clearly explain the situation along with the solution and cost since the beginni Always providing good Service, especially available whenever we need. Clearly explain the situation along with the solution and cost since the beginning. No surprises at the end. Great team. Thanks. More
by Dora
Employees Worked With
December 16, 2018
Service was too long My appointment was for 9AM my car was finished at 2PM I have the tire replacement plan yet the service department did not replace my tire they patched My appointment was for 9AM my car was finished at 2PM I have the tire replacement plan yet the service department did not replace my tire they patched it I have had flat tires on run flats in the past and no service department/ technician have patched my tires including Cadillac of Naperville until yesterday moving forward now I have to drive around awaiting for another issue to occur when I should have got a new tire that is the purpose of paying for the tire replacement plan More
by Doog
Employees Worked With
Sean Struffert
