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Cadillac of Naperville - Service Center
Naperville, IL
58 Reviews
58 Reviews of Cadillac of Naperville - Service Center
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February 26, 2020
I took my car in for work done on my transmission. The staff was extremely Friendly and service was good and fast. Price was reasonable. staff was extremely Friendly and service was good and fast. Price was reasonable. More
by rjv70_2000
Employees Worked With
Helpful February 01, 2020
Service experience at Cadillac of Naperville has always been positive and courteous. Dealership personnel are friendly and communicative. Service needs have been resolved to my satisfaction. been positive and courteous. Dealership personnel are friendly and communicative. Service needs have been resolved to my satisfaction. More
by Mike Mayr
Employees Worked With
December 20, 2019
I always get great service at Cadillac of Naperville. I just needed a oil change but I was treat as if I was buying a new car. just needed a oil change but I was treat as if I was buying a new car. More
by emhernandez2
Employees Worked With
December 20, 2019
Service was quick & easy. They always do a good job explaining things. You get a good sense that they really care. Ask for Thomas in Service. explaining things. You get a good sense that they really care. Ask for Thomas in Service. More
by Tommy Z
November 24, 2019
Proffesional prompt service. Car repaired as needed. Service advisor Chris...met me upon arrival and provided great service as well as a loaner vehicle to minimize my wait time Service advisor Chris...met me upon arrival and provided great service as well as a loaner vehicle to minimize my wait time More
by REH
Employees Worked With
Chris
November 21, 2019
Unfortunately for me I purchased a car that has a lot of glitches. This is the 6th or 7th trip to the dealers. March 2019 car was in for problems and dealt with George L the dealer would have gotten a 5 sta glitches. This is the 6th or 7th trip to the dealers. March 2019 car was in for problems and dealt with George L the dealer would have gotten a 5 star based on him and the service he provided. Car in service again- service not able to duplicate problem so could not repair. I can accept that- When I show up to get my car, I pulled in, 4 guys at desk, not one even acknowledged us through the glass 10 feet away. I proceed to get my mothers wheelchair/walker and my mother out of the car. A 5th gentleman- possible porter?? sees us and asked if we need help. Very thoughtful but I was already unloaded I said no just need to return this car, he walks inside and comes out to tell me I need to walk inside, again with my mom, wheelchair, walker and miscellaneous. 4 guys at desk have continued talking to one another, a 6th gentleman sees us and holds the door open. Very thoughtful. We proceed in- no hello, guy behind desk asks my name, pulls my paperwork, says sign here, asked if keys were in loaner, says I’m all set. And if I can get the car to recreate the problem bring it back. Walked out to my car, it had not been washed, vacuumed or even plastic on the floor or seat. Time to go back to Infinity. More
by reginawright3
Employees Worked With
November 18, 2019
Knowledgeable but too expensive labor. Auto wasn’t washed after service even though I was a Perferred Customer and had purchased my car new from them. after service even though I was a Perferred Customer and had purchased my car new from them. More
by flyer1958
Employees Worked With
Sean Struffert
November 13, 2019
This dealership is fantastic for sales and service. I always leave happy, never feeling like they took advantage of me being a woman and all. Thomas always treats me like family. They are a class act in always leave happy, never feeling like they took advantage of me being a woman and all. Thomas always treats me like family. They are a class act in every way. More
by Pbsmith3
Employees Worked With
September 03, 2019
Great and Friendly Service Excellent service. Also Had a coupon for a free mini detailing. Didn't expect much more than a wash for free but when I picked up my car I couldn't be Excellent service. Also Had a coupon for a free mini detailing. Didn't expect much more than a wash for free but when I picked up my car I couldn't believe how clean and shiny it looked! Looked brand new again! Everyone went above and beyond including shuttle service to meet my needs. More
by Anna
August 31, 2019
Excellent customer service Thomas helped my wife the other evening when the battery was dead. The next morning the technician worked on it and we had the car back that evening. Thomas helped my wife the other evening when the battery was dead. The next morning the technician worked on it and we had the car back that evening. Brakes were done as well after they looked over the car. Everyone is always helpful and try to get you the best price. Thanks More
by Dan R
