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Cadillac of Naperville - Service Center

Naperville, IL

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58 Reviews

58 Reviews of Cadillac of Naperville - Service Center

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December 21, 2020

Where do I begin. I am at Cadillac regularly and I was recently there for service and they did NOT have any fresh bananas that I was counting on! Nor... marshmallows! They had hot chocolate (not the kind More

by kjdi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Mack
2.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Polichnowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Cadillac of Naperville responded

Good morning KJDI, I apologize for the inconvenience, but unfortunately, our fresh fruit tray and pastries had to be suspended due to COVID. I assure you, this is only temporary. I'm hoping that the COVID pandemic will soon be under control and we can return our tasty treats to our Customers. Thank you again for your patience. Have a wonderful Holiday!!! Respecfully, Tony Braglia Fixed Operations Director

Dec 22, 2020 -

Cadillac of Naperville responded

Thank you for taking the time to write a review that'll make us a better dealer in the end. Although we try to accommodate everyone's dietary needs, we sometimes run out of fresh fruit and marshmallows. Please accept my apologies on behalf of Cadillac of Naperville. And if you should wish to discuss this matter further, do not hesitate in reaching out to me directly. Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile

December 18, 2020

While I was waiting for service for my car, there was construction in the men's bathroom that was disruptive, so I couldn't work. More

by micleemcc0025
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't know
Dec 18, 2020 -

Cadillac of Naperville responded

Good Afternoon Micleemcc0025, I deeply apologize for the inconvenience you encountered at Cadillac of Naperville. Our intention is always to provide our customer with the exceptional service they deserve. Unfortunately, we had some issues in our men's restroom that were unavoidable and had to be addressed immediately. If in the future you need a quiet space to work, we will be more than happy to find you a workspace that suits your needs. Thank you for your understanding, and if there is anything we can do for you, please ask for Thomas Mack or myself. Have a wonderful Holiday! Respectfully, Tony Braglia 630-355-2700 ext. 114

November 13, 2020

The service department representative, Christopher Halley met all of my request under the unusual virus circumstances that we deal with today. He preformed with a high degree of proficiency, personal More

by adharlanjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Halley
November 02, 2020

I was uncomfortable waiting for my vehicle. No social distancing, employees walking around the dealership without masks additionally, car wash was very poor. Probably won’t return until COVID safety proc More

by dkatschke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
Nov 03, 2020 -

Cadillac of Naperville responded

Mr. Katschke, Thank you for taking the time to respond to my communications today. Again, let me assure you that Cadillac of Naperville is taking every precaution to make sure our environment is safe for our customers. Thank you for your time and loyalty. Respectfully, Tony Braglia

October 24, 2020

Great service The process was quick, the staff of very Great service The process was quick, the staff of very knowledgeable and helpful. The service manager was very attentive, friendly and accommodatin More

by Miranda06miguel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2020

Very professional service. I have taken my two Cadillac s several times for service and always been very satisfied with their service. Thomas and peers take good care of the customer More

by Hiranya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Halley
August 28, 2020

service was fine and service consultant was great I would recommend this dealership 4 service and sales very clean and comfortable would go back again More

by m.alagna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Polichnowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2020

My car was taking in immediately as my service representative kept me up to date with updates on my vehicle. My car was washed and returned looking amazing. Love Cadillac of Naperville. More

by Pbsmith3
Recommend Dealer
Yes
Employees Worked With
Thomas Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020

Fantastic Service. Blake did a great job! He kept me up to speed throughout the entire process. He was polite and courteous. Really represented Naperville Cadilac well More

by TZ.com
Recommend Dealer
Yes
Employees Worked With
Blake Polichnowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020

I had a wonderful experience at Cadillac Of Naperville. The staff was very friendly and extremely helpful. Although, my vehicle needed service during the crisis of this Pandemic COVID-19 and they didn’t h More

by Sakeetha
Recommend Dealer
Yes
Employees Worked With
Thomas Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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