Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cadillac of Naperville
Naperville, IL
140 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 140 reviews
November 21, 2019
Unfortunately for me I purchased a car that has a lot of glitches. This is the 6th or 7th trip to the dealers. March 2019 car was in for problems and dealt with George L the dealer would have gotten a 5 sta glitches. This is the 6th or 7th trip to the dealers. March 2019 car was in for problems and dealt with George L the dealer would have gotten a 5 star based on him and the service he provided. Car in service again- service not able to duplicate problem so could not repair. I can accept that- When I show up to get my car, I pulled in, 4 guys at desk, not one even acknowledged us through the glass 10 feet away. I proceed to get my mothers wheelchair/walker and my mother out of the car. A 5th gentleman- possible porter?? sees us and asked if we need help. Very thoughtful but I was already unloaded I said no just need to return this car, he walks inside and comes out to tell me I need to walk inside, again with my mom, wheelchair, walker and miscellaneous. 4 guys at desk have continued talking to one another, a 6th gentleman sees us and holds the door open. Very thoughtful. We proceed in- no hello, guy behind desk asks my name, pulls my paperwork, says sign here, asked if keys were in loaner, says I’m all set. And if I can get the car to recreate the problem bring it back. Walked out to my car, it had not been washed, vacuumed or even plastic on the floor or seat. Time to go back to Infinity. More
by reginawright3
Employees Worked With
November 18, 2019
Knowledgeable but too expensive labor. Auto wasn’t washed after service even though I was a Perferred Customer and had purchased my car new from them. after service even though I was a Perferred Customer and had purchased my car new from them. More
by flyer1958
Employees Worked With
Sean Struffert
November 13, 2019
This dealership is fantastic for sales and service. I always leave happy, never feeling like they took advantage of me being a woman and all. Thomas always treats me like family. They are a class act in always leave happy, never feeling like they took advantage of me being a woman and all. Thomas always treats me like family. They are a class act in every way. More
by Pbsmith3
Employees Worked With
September 24, 2019
Cadillac of Naperville —5 STARS Excellent customer service and attention to detail.. thank you again Cadillac of Naperville for my 4th caddy and that’s why I keep coming back Excellent customer service and attention to detail.. thank you again Cadillac of Naperville for my 4th caddy and that’s why I keep coming back More
by Mcavanaugh50
Employees Worked With
September 03, 2019
Great and Friendly Service Excellent service. Also Had a coupon for a free mini detailing. Didn't expect much more than a wash for free but when I picked up my car I couldn't be Excellent service. Also Had a coupon for a free mini detailing. Didn't expect much more than a wash for free but when I picked up my car I couldn't believe how clean and shiny it looked! Looked brand new again! Everyone went above and beyond including shuttle service to meet my needs. More
by Anna
August 31, 2019
Excellent customer service Thomas helped my wife the other evening when the battery was dead. The next morning the technician worked on it and we had the car back that evening. Thomas helped my wife the other evening when the battery was dead. The next morning the technician worked on it and we had the car back that evening. Brakes were done as well after they looked over the car. Everyone is always helpful and try to get you the best price. Thanks More
by Dan R
August 28, 2019
Awesome First they came and picked me up at my house. I was greeted warmly and was in and out with in 30 minutes Thank you First they came and picked me up at my house. I was greeted warmly and was in and out with in 30 minutes Thank you More
by Greggc1155
August 20, 2019
Great service Great group of guys over in Service Dept. Talk to Thomas if need a point of contact. He’s been great to me. They do everything they can. Great group of guys over in Service Dept. Talk to Thomas if need a point of contact. He’s been great to me. They do everything they can. More
by Tommy Z
Employees Worked With
July 15, 2019
Downsizing to a bit smaller car was my intention.The new XT6 seemed like a good fitThanks so much for taking good care of me . to a bit smaller car was my intention.The new XT6 seemed like a good fitThanks so much for taking good care of me . More
by payricia paydon
July 09, 2019
Third consecutive lease of Cadillac vehicles The entire team listened and were determined to make a sale with me, that made it happen! In my years with Cadillac, you guys deserve a bunch of prai The entire team listened and were determined to make a sale with me, that made it happen! In my years with Cadillac, you guys deserve a bunch of praise for taking care of a guy like me who always demands perfection! By the way, before I agreed to this new lease, I visited a few other dealerships, no one was willing to work with me, let alone present great options, I guess I was not “worth their time!” Anyway, my wife’s lease with Buick is up next July, she would certainly look good in the new XT4. Keep up the great work, it is making a difference!! More
by Illinois2019!
