Cadillac of Naperville

I can’t thank Naperville Cadillac, Thomas Mack and Vic Milnovic enough for going above and beyond to make things easier for me and husband who is ill. They were able to provide a loaner while my car was b Milnovic enough for going above and beyond to make things easier for me and husband who is ill. They were able to provide a loaner while my car was being fixed which made it possible to get my husband to doctors appointments. Thank you!!!! More

They went the extra mile .. The service was off the charts, Marc and Bobby were great. Marc went the extra mile in explaining the features of the Escalade . Very Happy The service was off the charts, Marc and Bobby were great. Marc went the extra mile in explaining the features of the Escalade . Very Happy More

My car was taking in immediately as my service representative kept me up to date with updates on my vehicle. My car was washed and returned looking amazing. Love Cadillac of Naperville. representative kept me up to date with updates on my vehicle. My car was washed and returned looking amazing. Love Cadillac of Naperville. More

AWFUL customer service. I am from Indiana and I made the long drive out to Naperville and bought a car here in February. After having to pay for plates up front, mailing the I am from Indiana and I made the long drive out to Naperville and bought a car here in February. After having to pay for plates up front, mailing the proper paperwork needed, and waiting patiently for over a month...I never received the plates. Upon calling, we were told my paperwork was lost, something that NOBODY made an effort to call me and inform me about. I then drove the paperwork up there myself and gave it directly to Bobby. It is now July and I have yet to receive my plates, and I have gotten ZERO response when I call to speak to someone or leave a message. Terrible, terrible, TERRIBLE customer service. More

Fantastic Service. Blake did a great job! He kept me up to speed throughout the entire process. He was polite and courteous. Really represented Naperville Cadilac well to speed throughout the entire process. He was polite and courteous. Really represented Naperville Cadilac well More

The service department do excellent service the technician do excellent service on my Cadillac2017xt5 and the service representative,Thomas take time explaining what going suv. technician do excellent service on my Cadillac2017xt5 and the service representative,Thomas take time explaining what going suv. More

I had a wonderful experience at Cadillac Of Naperville. The staff was very friendly and extremely helpful. Although, my vehicle needed service during the crisis of this Pandemic COVID-19 and they didn’t h The staff was very friendly and extremely helpful. Although, my vehicle needed service during the crisis of this Pandemic COVID-19 and they didn’t have a lot of staff working, they made me a Priority. Thomas Mack from the Service Department is AMAZING. He’s very professional and his customer service skills are exceptional. He’s very efficient and knowledgeable when it comes to helping customers. I highly recommend Cadillac of Naperville to anyone who already owns a Cadillac and their vehicle might need service or to anyone who may be looking to purchase a vehicle. They are amazing! Thanks Cadillac of Naperville!!!! More

Best car buying experience I ever had. Knowledgeable salesman quick service and I felt like Bobby was family. I’ll recommend anyone I know who wants to buy a car. Thank everyone involved. salesman quick service and I felt like Bobby was family. I’ll recommend anyone I know who wants to buy a car. Thank everyone involved. More

I took my car in for work done on my transmission. The staff was extremely Friendly and service was good and fast. Price was reasonable. staff was extremely Friendly and service was good and fast. Price was reasonable. More

Excellent customer service, hassle free, smiles, patient, caring, a over all good service. Fast completion and I didn’t know I would have my license plate so soon. Thanks.... caring, a over all good service. Fast completion and I didn’t know I would have my license plate so soon. Thanks.... More