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Cadillac of Naperville
Naperville, IL
135 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 135 reviews
September 03, 2021
I was taken care by Blake who always takes car of my issues. Everything think was done according to the time frame they said. I think Cadillac of Naperville Service is great. issues. Everything think was done according to the time frame they said. I think Cadillac of Naperville Service is great. More
by gronka
Employees Worked With
August 23, 2021
I bought a 2021 XT6 and the buying process was great but trying to get the vehicle registered is HORRIBLE 45 days gone by and they state it was sent to a third party, now I am driving on expired temp plates trying to get the vehicle registered is HORRIBLE 45 days gone by and they state it was sent to a third party, now I am driving on expired temp plates! xxx you think buying a luxury car the service would be better, I can't even get a phone call back! More
by Scott Beck
Employees Worked With
Finance!
July 25, 2021
Exceptional service. Timely. Great communication. Quality of the work excellent. Great service department. Jose did exactly what he said he would do. He delivered and my certain I had an absolutely great cu of the work excellent. Great service department. Jose did exactly what he said he would do. He delivered and my certain I had an absolutely great customer experience. More
by N. C.
Employees Worked With
Jose Trujillo
July 20, 2021
Communication was excellent and quality was fantastic with a very accurate timeframe will recommend to anyone who expects the highest quality. Jose was a joy to wok with with a very accurate timeframe will recommend to anyone who expects the highest quality. Jose was a joy to wok with More
by Milrtym4
Employees Worked With
July 17, 2021
Spent $4,100 and car had a very clunky sound when taking off from a dead stop. Left gas gage below empty with low fuel light on and very dirty floor mat area. Very disappointed with your service. I brought off from a dead stop. Left gas gage below empty with low fuel light on and very dirty floor mat area. Very disappointed with your service. I brought the car back very next day ! Please fix it right this time ! More
by Steve.bartels2
Employees Worked With
July 15, 2021
Sparing the details, I had a service issue with my 2010 Cadillac Hybrid Escalade. Being that Cadillac stopped making the Hybrid Escalade in 2013, there are not many parts available and service knowledge is Cadillac Hybrid Escalade. Being that Cadillac stopped making the Hybrid Escalade in 2013, there are not many parts available and service knowledge is limited. This dealership and specifically Thomas Mack (Service Manager) went far out of the way to accommodate my needs - my desperation. Again, sparing the details, Thomas went above and beyond my expectations and made things right. The service team and specifically Thomas at this dealership truly understand how to treat customers - you will be pleased! More
by mek2222
July 14, 2021
great service dept. best Cadillac service in the westerns burbs i will always take my car to this dealership they know how to treat their customer's burbs i will always take my car to this dealership they know how to treat their customer's More
by bposvic
Employees Worked With
blake polichnow
July 13, 2021
Service was great and timely. Jose did what he said he would do and my vehicle was serviced and ready when promised. Everyone I came into contact with was professional and responsive. would do and my vehicle was serviced and ready when promised. Everyone I came into contact with was professional and responsive. More
by john.elliott
Employees Worked With
Jose
July 06, 2021
Everyone is so helpful and professional. I trust their evaluation and recommendations for maintenance. The waiting room is very comfortable and refreshments are plentiful. I have confidence in this dealer evaluation and recommendations for maintenance. The waiting room is very comfortable and refreshments are plentiful. I have confidence in this dealership. More
by louishalkias
