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Cadillac of Naperville
Naperville, IL
135 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 135 reviews
July 15, 2023
Salesman Mark Heffner helped me get the best deal possible on my new Cadillac. After searching for almost a year he helped me get exactly what I wanted at a price that was more than reasonable. If yo possible on my new Cadillac. After searching for almost a year he helped me get exactly what I wanted at a price that was more than reasonable. If your new car search isn’t going how you’d hoped, look no further. He’s your guy. More
by mason_pino
Employees Worked With
Mark Heffner
July 15, 2023
Mark was amazing to work with. Very professional while showing me around the lot. I’m still going back and forth between some cars but I’m definitely keeping him and the dealership Very professional while showing me around the lot. I’m still going back and forth between some cars but I’m definitely keeping him and the dealership in mind for when I’m ready to purchase. More
by Greg R
Employees Worked With
Mark H
June 28, 2023
Amazing experience. Answered all my questions and got me out in a timely matter. Big thank you to Noel, Stefan, Tony, Brad, Bobby, and all the staff! Recommending to eve Answered all my questions and got me out in a timely matter. Big thank you to Noel, Stefan, Tony, Brad, Bobby, and all the staff! Recommending to everyone I know!! More
by Lisa
April 26, 2023
I had a great experience shopping for my new car Cadillac of naperville. I definitely would recommend family friends to shop their cars there. of naperville. I definitely would recommend family friends to shop their cars there. More
by Lucian
November 18, 2022
Sales texted me stating a 2023 Escalade just came in and it’s 139,000.00. I ask for the window sticker and the sticker was 119,000.00. Slow supply of Cadillac Escalade doesn’t justify screwing the public 20 it’s 139,000.00. I ask for the window sticker and the sticker was 119,000.00. Slow supply of Cadillac Escalade doesn’t justify screwing the public 20,000.00. Stay clear of Cadillac of Naperville. We will remember. More
by Just an average Joe
Employees Worked With
Max
September 26, 2022
Clean modern Dealership. Sales transaction went smooth working with Mark and Brad. Mark was a great help in getting all the paperwork completed. Easy trip thru finance and t Sales transaction went smooth working with Mark and Brad. Mark was a great help in getting all the paperwork completed. Easy trip thru finance and then a very thorough delivery experience. Have not had the opportunity to visit the Service department yet, but will shortly. More
by JM
Employees Worked With
Mark, Brad
July 19, 2022
SCAMS BEWARE WARNINNG! !!!!!!!!!!!!!! SERVICE DEPARTMENT ARE LIARS I'm editing this review because I trusted them but they screwed me. They were all nice when I came !!!!!!!!!!!!!! SERVICE DEPARTMENT ARE LIARS I'm editing this review because I trusted them but they screwed me. They were all nice when I came the first time in 2020 I went for transmission service, and I told them my rear shocks were leaking, they said because of the shortage GM doesn't have them. I informed my service advisor Christopher that my factory warranty will expire soon. What do I do?? Christopher said he will take care of it, and make the claim with GM, and when the shocks get here they will call me. I kept calling, they keep saying it's still in back order. Now it's 2022, my car is out of warranty. I call and now they tell me Christopher doesn't work there anymore I asked what about my claim? are the shocks in stock now? They tell me there's no claim and I have to pay out of pocket for the shocks, which will cost me $2300 SCAMS BEWARE WARNINNG!!!!!!!!!!!!!!! ATHEER ISMAIL More
by atheersinan
Employees Worked With
CHRISTOPHER
November 04, 2021
Extremely misleading on the price of the vehicle. MSRP and listed dealership price were about $30,000 less than what they were ultimately asking for. and listed dealership price were about $30,000 less than what they were ultimately asking for. More
by Dawg
Employees Worked With
Don't Remember
October 15, 2021
Every time I go into the dealership for my vehicle checkup everyone is so kind and courteous the work that is performed is so professional I will recommend this dealership to all my friends and family checkup everyone is so kind and courteous the work that is performed is so professional I will recommend this dealership to all my friends and family More
by sammyphillips47
September 24, 2021
Friendly, helpful. Preformed service in the amount of time they promised. Comfortable waiting area. Highly recommend. time they promised. Comfortable waiting area. Highly recommend. More
by bbbb1121
