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Cadillac of Naperville
Naperville, IL
139 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 139 reviews
August 11, 2017
Awful management. Loud obnoxious managers. They like to yell at you when ur just browsing. Screw this place. Also heard they treat employees very poor. Go elsewhere Loud obnoxious managers. They like to yell at you when ur just browsing. Screw this place. Also heard they treat employees very poor. Go elsewhere More
by Jonyquest
Employees Worked With
Don't remember.
June 06, 2017
Awesome!!! These guys are the best in the business!!! They are always fair, honest,and thorough!!!! They always are willing to help you and I would definitely ta These guys are the best in the business!!! They are always fair, honest,and thorough!!!! They always are willing to help you and I would definitely take my vehicle there every time!!! More
by Caddy
Employees Worked With
Thomas mack
May 25, 2017
Bad customer service I bought a used car there from Adam. The car had damage to the hood and rear driver side door panel. The first time I took the car to get fixed it was I bought a used car there from Adam. The car had damage to the hood and rear driver side door panel. The first time I took the car to get fixed it was touched up so bad it look like my 4 year old son did it. The second time it was repaired and lasted 2 weeks when the paint came off the driver side door panel. I took the car back a third time and was called 2 days later that the damage was done by me. I had to call the service department my self cause Adam or Jermey his boss don't know how to return phone calls. It's true what people say once they make the sale they don't give a crap of the customer. We are just $$ signs that's all. Beware and make sure you get in wiriting what is owed to you. So disappointed I thought I had a new car place for life. I will never go back. More
by David456
Employees Worked With
Adam Hernandez
April 27, 2017
Car serviced The service was friendly, fast and overall enjoyable. I was informed of current and future service needs and my options on maintenance. The service wr The service was friendly, fast and overall enjoyable. I was informed of current and future service needs and my options on maintenance. The service writer and tech were friendly, informative and efficient. More
by Jannie
Employees Worked With
Carol
April 12, 2017
First service visit Excellent service and very timely!! Repaired a wheel that I severely damaged hitting a curb. Beautiful job and reasonably priced. Very friendly and Excellent service and very timely!! Repaired a wheel that I severely damaged hitting a curb. Beautiful job and reasonably priced. Very friendly and respectful device personnel. More
by Lisa6766
Employees Worked With
Carol
March 18, 2017
Superb! I am repeat customer under new circumstances and Naperville Cadillac took very good care of me! "Coach", Jeremy and Glenn were exceptional with their I am repeat customer under new circumstances and Naperville Cadillac took very good care of me! "Coach", Jeremy and Glenn were exceptional with their customer service and willingness to help. Highly recommend! Great job I'll be back. More
by Lil O
Employees Worked With
"Coach", Jeremy and Glenn
March 06, 2017
Short wait time, Very friendly, never try to sell me a service I don't need. The wait room is quite comfortable. TV is provided as well as snacks. Very friendly, never try to sell me a service I don't need. The wait room is quite comfortable. TV is provided as well as snacks. More
by World traveler
Employees Worked With
Thomas Mack
January 17, 2017
Aweful Internet Purchase! Imagine buying a car over the INTERNET, $50K, Car gets delivered, heading to car wash, NO GAS and now heading to gas station, 13 mins from home, only Imagine buying a car over the INTERNET, $50K, Car gets delivered, heading to car wash, NO GAS and now heading to gas station, 13 mins from home, only to realize you are driving with out a TEMP TAG. I contacted the manager, who did not respond to my text, only to give me total attitude once he finds out I contacted his boss to let him know my displeasure. In the ending note, I can only wish I had forwarded my nasty unfriendly text that he sent me to the Cadillac Corporation, like my complaints of zero gas and no TAG on vehicle were no big deal. Then, my third disappointment was to find only one key came with the car. So again, not to know this upfront that I will need to purchase a $450 spare key was the icing on the cake. Absolutely, do not recommend buying a car from these folks. I only wish I had read the other reviews on DealerRater.com. More
by Lauraleeee
Employees Worked With
Dennis Daum
November 26, 2015
Horrible experience! Two bit used car salesmen! Purchased a Cadillac Escalade off the internet. Drove 750 miles round trip to get it to find out the back bumper was crushed. What was worse was how t Purchased a Cadillac Escalade off the internet. Drove 750 miles round trip to get it to find out the back bumper was crushed. What was worse was how they handled it. Have them a chance to "make it right" and they failed miserably. Expect better from a buy-here-pay-here lot. More
by Brian K.
Employees Worked With
Brad Tustin - horrible!
June 21, 2015
Frank Laskaris Delivered I'm always so afraid of a salesman. I show up to buy a Cadillac and met a person. His name is Frank Laskaris. Instead of "selling" me a car, he I'm always so afraid of a salesman. I show up to buy a Cadillac and met a person. His name is Frank Laskaris. Instead of "selling" me a car, he actually listened to me and matched me with the car of my dreams. No scams. No slick experience. He was like Mr. Big. He listens, he cares and he deliveres. If Naperville has a bunch of Franks in there, I'm loyal. Cadillac speaks for itself and Frank made sure I got what I wanted and didn't overpay. Bravo, Naperville. Thanks Frank. More
by Mishel1111
Employees Worked With
Frank Laskaris
