Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cadillac of Naperville
Naperville, IL
135 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 135 reviews
April 16, 2019
Great Service Took my car in for an airbag recall. The service was exceptional. I was graciously offered a shuttle ride from the dealership to my place of employmen Took my car in for an airbag recall. The service was exceptional. I was graciously offered a shuttle ride from the dealership to my place of employment, which simplified things greatly. The service was completed promptly. Very satisfied with my experience. Highly recommend this dealership. More
by klm930
Employees Worked With
Other Employees :
Paul Stonehouse, Paul "Coach" Litwicki, Steve Sledz, Nino Siciliano
April 16, 2019
Excellent Dealership We went into the Dealership to purchase a new 2019 XT4 from Cadillac of Naperville. We have purchased 3 vehicles before 2 from Paul Stonehouse and one We went into the Dealership to purchase a new 2019 XT4 from Cadillac of Naperville. We have purchased 3 vehicles before 2 from Paul Stonehouse and one from Michael Hurst who is now longer there. Paul is very upfront knows his vehicles inside and out and they give you top notch service. He made things easy and Brad Tustin is a great General Sales Manager. We did the deal in less than an hour and got a good price for the trade in. Paul also gives excellent review of all features the car has in getting it ready to leave. We are very pleased with everything! We will be back to see Paul in the future. More
by Biggy56
April 15, 2019
More than made up! Highly Recommended!! I had expressed my frustrations with the sales person that worked with me and the Manager had reached out to me to make amends. The dealership is quit I had expressed my frustrations with the sales person that worked with me and the Manager had reached out to me to make amends. The dealership is quite responsive to customer concerns and are eager to go above and beyond to make corrections. Although, I was upset when i wrote my initial review, I had still recommended them. I still do recommend them more than ever before. I had suspected that the sales person that i worked with did not represent their values from the reviews i read before going to the dealership. They have proved me right that they are an excellent bunch. I am happy with their response and restitution. More
by AbelNaperville
Employees Worked With
Steve Foresta
February 20, 2019
Great service visit on a new vehicle. Thomas Mack was the most professional auto service representative I have ever had. I purchased my vehicle in another town and Naperville Cadillac is o Thomas Mack was the most professional auto service representative I have ever had. I purchased my vehicle in another town and Naperville Cadillac is outstanding. More
by TolsonCad
Employees Worked With
February 20, 2019
Service experience last two visits Service dept at Naperville Cadillac has had issues the last two times I needed service. The first issue was a mistake installing my air cleaner in my Service dept at Naperville Cadillac has had issues the last two times I needed service. The first issue was a mistake installing my air cleaner in my 2015 SRX. I discovered it luckily by turning my blower to hi before I left the service area only to hear a buzzing sound. Had to wait while it was re-installed. Just recently, had an oil change among other issues with a brand new XT-4. When I started it to leave, the check engine light was on only to find someone had left the oil cap off! This shoddy work is unacceptable on vehicles costing over 50,000.00! The work I had done oil change rotation of tires and global reset because battery drained, took two and a half days because no one called me since my advisor took off sick. I was told, when I had to call for an update, that the paperwork takes over two hours to complete. Again, unacceptable. More
by Disappointed
Employees Worked With
February 10, 2019
New car purchase Love the New XT4 Sport!! Thank you Paul Stonehouse for the great service!! My third Cadillac from Paul and Cadillac of Naperville. Keep up the good Love the New XT4 Sport!! Thank you Paul Stonehouse for the great service!! My third Cadillac from Paul and Cadillac of Naperville. Keep up the good work!! More
by G$$
Employees Worked With
Paul Stonehouse, Steve Foresta
February 09, 2019
Customer Service I would like to thank Thomas Mack for his exceptional level of service as always. All issues were addressed. I really appreciate Cadilac of Napervill I would like to thank Thomas Mack for his exceptional level of service as always. All issues were addressed. I really appreciate Cadilac of Naperville thank you . More
by booth1963
Employees Worked With
January 29, 2019
5 Star Service Dealership From entrance to finalizing our purchase of a 2018 CT6 was a great experience. And not only that all the service & responses have been white glove ev From entrance to finalizing our purchase of a 2018 CT6 was a great experience. And not only that all the service & responses have been white glove ever since. Salesman was great, knowledgeable & there was no pressure to buy. The service dept. staff have been equally good. Would recommend highly to anyone! More
by AgFox
January 27, 2019
Service Center was excellent! I broke down but was able to pull into Cadillac of Naperville and have my car serviced there. They took it in immediately and the service was excellen I broke down but was able to pull into Cadillac of Naperville and have my car serviced there. They took it in immediately and the service was excellent. Thomas made everything quick, easy and painless. He was very helpful and accommodating and kept me updated throughout the day. The part I needed had to be ordered but they still had my car fixed and ready to pickup the same day. They have a nice waiting area and offered coffee and refreshments. I couldn't be happier with the service and customer service I received! More
by Stephanie P
Employees Worked With
January 12, 2019
Great Always providing good Service, especially available whenever we need. Clearly explain the situation along with the solution and cost since the beginni Always providing good Service, especially available whenever we need. Clearly explain the situation along with the solution and cost since the beginning. No surprises at the end. Great team. Thanks. More
by Dora
Employees Worked With
