Cadillac of Mahwah

I visited Cadillac of Mahwah in February 2012 undecided on Make or Model. It resulted in the purchase of a new Caddilac CTS Performance Model. I was so pleased that I returned 2 weeks later and purchased on Make or Model. It resulted in the purchase of a new Caddilac CTS Performance Model. I was so pleased that I returned 2 weeks later and purchased a base model CTS. Paul is very knowledgable and goes out of his way to make sure you are satisfied. Cadillac of Mahwah provided cash incentives and aditionally fast, no hassel, low cost financing. The performance model was very well appointed however, the base model did not have blue tooth. Paul arranged for it to be installed professionally and economically and provided a new loaner while I waited for the work to be completed. When I noticed a minor paint imperfection Paul and the General manager, Tony took care of it immediately. The blemish is not the slighets bit noticable. Hope to work with them on all my future vehicle needs. More

My experience at Cadillac of Mahwah was great. The Sales Manager Paul could not have been more helpful or courteous. He helped me get the best deal he could. The F & I department made the transaction a sim Manager Paul could not have been more helpful or courteous. He helped me get the best deal he could. The F & I department made the transaction a simple matter. I would recommend this dealership to all my friends. More

I usually dont post reviews - I only read them, but I feel that I have to post one after my experience at Cadillac of Mahwah. I have owned two Mercedes in the past and one of the great things about owni feel that I have to post one after my experience at Cadillac of Mahwah. I have owned two Mercedes in the past and one of the great things about owning a Mercedes is the service that you receive from their dealerships. After reading reviews about the SRX, I decided to purchase my first Cadillac. I can honestly say that what I thought was being treated like royalty before in the past was redefined by the staff here at Cadillac of Mahwah. Its nice to finally see a great product matched with great people. More

My visit to Cadillac of Mahwah was in search of a great deal promised over the Internet by Gary. Based on my experience with Internet people I expected a run around. Not so here Gary came through on every deal promised over the Internet by Gary. Based on my experience with Internet people I expected a run around. Not so here Gary came through on every promise and held to the deal he offered. He was extremely knowledgable as well as professional. The rest of the team went above and beyond to make me happy. I highly recommend Cadillac of Mahwah and Gary for a great buying experience. More

HAD MY CAR IN FOR SERVICE 3 TIMES CHARGED THOUSANDS OF DOLLARS, STILL THE SAME PROBLEM THAT I ORIGINALLY STARTED WITH. TROUBLE REACHING SERVICE MANAGER, NEVER ADDRESSING PROBLEM ...BAD CUSTOMER SERVICE DOLLARS, STILL THE SAME PROBLEM THAT I ORIGINALLY STARTED WITH. TROUBLE REACHING SERVICE MANAGER, NEVER ADDRESSING PROBLEM ...BAD CUSTOMER SERVICE FEEL LIKE I WAS RIPPED OFF. More

Near the end of our lease, so went to Mahwah to speak with a sales consultant about availability, pricing, and a test drive. Dealership was entirely vacant of customers other than us and one other coupl with a sales consultant about availability, pricing, and a test drive. Dealership was entirely vacant of customers other than us and one other couple. We were ignored for at least five minutes in favor of the other staff carrying on chatter at the reception desk. Finally, Gary walks over and sizes us up. We explain that we are interested in a CTS-V, trading from a Mercedes near the lease return, and want to get more information and a test drive. Despite an available CTS-V (2009) with dealer tags in the lot, we were told that none were available to drive, yet the couple next to us were offered a drive. Several more questions revealed that Gary couldn't be less interested in selling us a car, let alone arranging to any customer interaction. Soon after the other customers asked if the Mercedes in front of the showroom was theirs (it was ours), they said no and quickly walked away. We remained stuck with Gary. There are too many other Caddy retailers happy for business that I wouldn't recommend buying a vehicle from Cadillac of Mahwah. Definitely go elsewhere. More

My Father-in-law and I have a small business together and have leased a Hummer H3 and Cadillace SRX through this dealership. You can tell it is second to none from the minute you walk in the door and see th have leased a Hummer H3 and Cadillace SRX through this dealership. You can tell it is second to none from the minute you walk in the door and see the smiling greeter. They even have a kids playroom and free hot chocolate! We intend to keep coming back again and again. Luis and Tony are the men to see. Thanks. More