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Cadillac of Mahwah

Mahwah, NJ

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377 Reviews

319 Rt 17 North

Mahwah, NJ

07430

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Showing 377 reviews

October 14, 2023

Had a great experience, with great people. Very helpful people. Thanks for all your help More

by Tcws718
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Serpone III
Oct 23, 2023 -

Cadillac of Mahwah responded

Thank you so much for sharing your experience!

October 11, 2023

Great customer service. .I would recommend my sales representative to anyone looking to buy a car More

by dmofox1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Serpone III
Oct 11, 2023 -

Cadillac of Mahwah responded

Thank you so much for taking the time to share your experience!

January 22, 2023

My journey with Cadillac of Mahwah began in 2019 with the lease of 2 XT5s. From beginning to end the process was seamless and they treated us like family. We turned in one of the 2019s last week and left More

by albiesternberg@mac.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Schulman
Jan 23, 2023 -

Cadillac of Mahwah responded

Albert, thank you for the exceptional feedback regarding your recent experience with our team! It sounds like they went above and beyond to assist you and provide you with great service. We truly appreciate your kind words and look forward to working with you again in the future!

October 19, 2022

In August my spouse and I bought a used car and paid in full by a bank check. The sales manager was argumentative with another customer while I was in the showroom, and became aggressive and argumentative More

by roadwarrior88
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Ciriello, Rick Van Hattum, Joe Wilson
Oct 20, 2022 -

Cadillac of Mahwah responded

Thank you for your feedback. This customer was explained on delivery at the dealership that the title to the vehicle he purchased was to be sent by FEDEX as soon as his check cleared with our bank. The customer called up the next day and several days later cursing and being verbally abusive to our staff about when he was to receive the title. As soon as his check cleared our bank the title was overnighted to him as explained. The customer later filed multiple complaints with law enforcement and NJ STATE DMV which were found to be completely unfounded. We appreciate your business.

Oct 20, 2022 -

roadwarrior88 responded

Their response is filled with lies. I wasn’t informed that the title would be withheld until after getting a bank check printed. After a few business days, I checked with my bank that the check was paid, then called the dealership. I was polite until the sales manager, who also claimed to be the owner of the dealership, became aggressive and argumentative, interrupting me and claiming the check had not yet cleared. I then told him what I think of him. After paying tens of thousands of dollars for a car, I want the title. I’m funny that way. They only sent the title after I contacted Mahwah Police, and the other agencies, which concluded unfounded because he sent the title, very reluctantly. He does NOT appreciate my business, based on the poor way he treats people simply because he thinks he can get away with it. Ciriello is an evil man, I hope someone treats him that way when they hold something over him that he needs (perhaps a breathing tube), and that he remembers how he treated customers throughout his career. What goes around, comes around, tu sei un propio sfaccim!

September 16, 2022

Very good service. Everyone was friendly and took care of all of my needs. Purchased 2022 XT6 More

by dharpsr69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Porter, Richard Schulman, Joe Wilson
Sep 19, 2022 -

Cadillac of Mahwah responded

Thank you for the excellent feedback regarding your recent experience with us! We hope you love driving around in your new 2022 XT6!

September 03, 2022

Cadillac of Mahwah is exceptional! !! Just purchased the XT4 and besides loving the SUV I love the dealership!!! Paul the manager was my sales associate and he was super attentive and s More

by DYANTHIEMANN1997
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Ciriello
Sep 06, 2022 -

Cadillac of Mahwah responded

Thank you for the positive feedback! It's a pleasure to know you had such a great experience at our dealership and Paul could assist you. We truly appreciate your kind words and hope to see you again in the future!

August 20, 2022

Best people to work with. Everyone was friendly and had my best interests in mind..... More

by Drew Madden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Schulman
Aug 22, 2022 -

Cadillac of Mahwah responded

Thank you for the positive feedback, Drew! We're so happy you had such a great experience at our dealership.

May 13, 2022

The Cadillac service is so far one of the best I have ever been to. I worked with Brianna and she not only went above and beyond to ensure what my warranty covered and that I all that my car needs were More

by Dcabrera.nyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Marchese
May 13, 2022 -

Dcabrera.nyc responded

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March 19, 2022

Very good experience. The best service. 5 stars one o my best purchased I’m very happy More

by Willygarcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Schulman, Louis Orozco, Rick Van Hattum
Mar 21, 2022 -

Cadillac of Mahwah responded

Thank you for the positive feedback regarding your recent experience with us!

September 26, 2021

Delar is doing fake listing on this platform just to get customer contact them. They don't have this car in inventory. Wasting people time! Disappointed!! More

by Abbas
Customer Service
Recommend Dealer
No
Employees Worked With
Richard Schulman, Louis Orozco, Rick Van Hattum
Sep 27, 2021 -

Cadillac of Mahwah responded

Thank you for your review. The facts of these comments however are not accurate. In any retail business (and especially during this inventory shortage and the demand for 2021 Escalades) vehicles are selling faster than they can come off any website. The vehicle in question had a deposit on it when this customer called and we of course informed them it was sold. I wish we had more vehicles to sell but there is nothing a dealership can do when demand is higher than supply.

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