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Cadillac of Lake Lanier
Gainesville, GA
126 Reviews
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126 Reviews of Cadillac of Lake Lanier
August 06, 2016
WOW!!!! Best experience ever!!!! In over 50 years of buying cars this was the best experience ever. Competent, honest, hard working team. I would recommend this dealership to anyone In over 50 years of buying cars this was the best experience ever. Competent, honest, hard working team. I would recommend this dealership to anyone. Definitely will be a return customer. More
by Warren C.
Employees Worked With
Gene Diehm, Charles Aycock
Helpful August 05, 2016
First experience with Cadillac of Lake Lanier was luxurious Thanks so much for a great experience with our purchase. From first greeting from management to drive out we couldn't have asked for more. This is our Thanks so much for a great experience with our purchase. From first greeting from management to drive out we couldn't have asked for more. This is our first Cadillac and now we know why buyers return again and again for this luxurious ride. We appreciate the professional courtesy that was extended to us and will recommend this dealership to future buyers. More
by Caddysue
Employees Worked With
Lawrence , Gene Diehm, Charles Aycock
July 16, 2016
Fantastic sales department Thanks to Nadir, Charles and his Sales Staff my purchase could not have been any better. I highly recommend Atlanta Automotive Group of Gainesville fo Thanks to Nadir, Charles and his Sales Staff my purchase could not have been any better. I highly recommend Atlanta Automotive Group of Gainesville for car purchases. Thanks again Nadir for your personal touch and professionalism. Great job. More
by jfh1
Employees Worked With
Charles Aycock, Nadir Quadir, David Nguyen
June 30, 2016
The epitome of used car dealers, bait and switch pros! I wish there was a minus 5 rating. Worst dealership ever. Every used car tactic was deployed to make this sale. Won't go into long details. Every deal I wish there was a minus 5 rating. Worst dealership ever. Every used car tactic was deployed to make this sale. Won't go into long details. Every dealership in Gainesville will tell you what a bad reputation this place has. Just look at the last 6 reviews. Beware and buy elsewhere. Unwanted added warranties, xx paperwork from their service shop stating work that was never done, ect.............................the list is endless. Management will not call back. They are a joke at best. The new owner is a xxxxxxxx at best. If you buy there and have a bad experience, you have been warned. The only good reviews seem to be from employees and friends.........................makes you wonder why they can't get a good review from a customer. Mark Thoren More
by overlord1
Employees Worked With
Charles Aycock
June 17, 2016
Very easy to deal with no pressure No pressure from the sales person. Plenty of stock to choose from. Work to give the best deal they can. Sales staff knowledgeable about the product. No pressure from the sales person. Plenty of stock to choose from. Work to give the best deal they can. Sales staff knowledgeable about the product. More
by Harris68
Employees Worked With
Len Allen, George Figueroa
June 06, 2016
False Advertising Our car purchase experience at this dealership was very disappointing and miserable. We specifically visited here because I found a car I liked advert Our car purchase experience at this dealership was very disappointing and miserable. We specifically visited here because I found a car I liked advertised on Autotrader and carguru.com. Salesman Gene Diehm was wonderful, very attentive and competent in showing us the car. We loved it and decided to buy. We were paying cash, with $8000 in cash and a check for the balance. While in price negotiations, Gene asked us to give him the $8000 cash. He then took it along with our offer to the manager, Charles Aycock, who put it in his suit pocket and was walking all around the dealership. He kept the money in his pocket throughout the process. We were very uncomfortable with him having our money and being out of our sight. We ended up offering the advertised price for the car. Mr. Aycock rejected our offer saying that price did not include certification for the car and he came back with price of about $5,000 more than the listed price. The car ads clearly said "certified" in bold letters on car picture, in the listing title, and in the car details.I pulled up one of the ads on my phone and showed it to them and he said it meant "certifed ready" and we would have to pay extra for the certfication. This was clearly a case of false advertising and trickery so we demanded our money back and after carefully counting it to make sure all the bills were there, left the dealership. We received a phone call 15-20 min. later from Mr. Aycock saying that the owner had agreed to let us buy the car at the advertised price. Really? How nice of them to "let" us buy at their advertised price. My husband and I were angry and disgusted at the lack of integrity and deceit so we went to other dealerships to shop. Unfortunately we could not find a car we liked as much and as we had to make the purchase that day, we ended up going back to this dealership to purchase the car. I let the Gene know I was NOT a happy customer and I did not trust them AT ALL. I was very suspicious of all the paperwork and read it carefully before signing. If I could have found a suitable car somewhere else within my time frame I would have never gone back there. He apologized for their behavior and distanced himself from the owner and manager saying he does not like that they do that there. I never bothered to call the owner as I read reviews of other customers complaining about the same thing and saying the owner is behind it all and is not helpful. Their tactics ruined my trust and faith that I was willing to place in them. I am hesitant to take my car back there for service - how do I know they won't lie to me and try to cheat me again? This was a terrible experience for us and made what should have been a happy day for us a very miserable one. I will be filing a complaint with the BBB as they are definitely practicing false advertising there. More
by Jacy8936
Employees Worked With
Gene Diehm, Charles Aycock
March 09, 2016
OUTSTANDING . It is always a pleasure to visit Cadillac Mazda of Lake Lanier whether it be for sales or service. Everyone is always pleasant and friendly. I hi . It is always a pleasure to visit Cadillac Mazda of Lake Lanier whether it be for sales or service. Everyone is always pleasant and friendly. I highly recommend them More
by LittleBear
Employees Worked With
Tim Martin
March 08, 2016
Don't believe the online price advertised After driving an hour and a half to see this car, I was shocked to learn that the price was more than $2,000 higher than advertised (this does not inc After driving an hour and a half to see this car, I was shocked to learn that the price was more than $2,000 higher than advertised (this does not include tax I expected to pay) due to special wax coating added, etc. I was disappointed and felt very misled. I would not recommend this dealer. More
by s
Employees Worked With
Andy, Darryl Skinner
December 14, 2015
Fair, Courteous, Respecful, Quality Service Jimmy, Alan, Charles, & Dave treated me respectfully, helped me get a fair deal, & even made sure a minor repair they weren't obligated to do had been Jimmy, Alan, Charles, & Dave treated me respectfully, helped me get a fair deal, & even made sure a minor repair they weren't obligated to do had been done for me. Alan made sure Jimmy was ready to help me out. The whole staff was a pleasant to work with, professional, & the environment was comfortable. I've never been a dealer guy, but they've shown me something good! I'd recommend them. More
by malctsimp
Employees Worked With
David Nguyen, Charles Aycock, Jimmy Graham, Alan Corbett
November 18, 2015
4 Time Repeat Customer This is my 4th Escalade and I have become accustom to a certain level of service which Lake Lanier delivers on time every time. The people are nice to This is my 4th Escalade and I have become accustom to a certain level of service which Lake Lanier delivers on time every time. The people are nice to do business as well. More
by Counte
Employees Worked With
Martin Pecora
