Cadillac of Knoxville

I just serviced my 2020 xt5 turbo at cadillac of knoxville. Freddy the service manager, took. Care of my appointment, service requirements, and future nessasary services. Freddy is the best service knoxville. Freddy the service manager, took. Care of my appointment, service requirements, and future nessasary services. Freddy is the best service manager that I've been associated with.. the car was washed and vacuumed prior to leaving the dealership. More

It's been about 6 weeks since I purchased a Cadillac Escalade from Knoxville. I have waited to post a review to see if I felt any different after some time had passed. I will say the purchase transact Escalade from Knoxville. I have waited to post a review to see if I felt any different after some time had passed. I will say the purchase transaction was easy and great. The delivery process was 100% terrible and to this day I have not been taken care of. The car was so dirty when I was suppose to have taken delivery and a couple of wheels were scuffed which was pointed out the week prior to delivery. They had plenty of time to clean the car and correct a couple of issues which had been agreed to with Russ "General Manager". He even shook my hand and admitted they had dropped the ball. He took care of me on the cleanliness of the Cadillac and said he would just order new wheels. He said they would be in on Thursday. I took delivery on Saturday. He also said he would drive to Chattanooga to pick the Cadillac up to take care of the few things. I received a call and stated they wanted to come pick the car up. I asked if the wheels were in and the gentleman said yes. They came to pick up and kept the car for 4 days. When they brought the car back, no new wheels. They had been fixed. I called and spoke with Kenny. Kenny lied to me upfront and said they had damaged the new wheels and had to have them corrected which took longer to get back to me. He said he would have to check and call me back. Two days later I had to call him and he apologized that they actually made a mistake and the new wheels were there and that he would come pick the car up. I emailed Russ with my displeasure with no return email. At this point I did not trust them to drive 2 hours one way to pick my car up, replace the wheels and bring it back to me after all of the lying and delays. To this day I have not heard from Russ. As a GM and the one that shook my hand and promised he would take car of me, his word is nothing. More

Took my 2013 srx in due to a abs light on with also a power steering warning light on. The stabilitrac warning light was also on. Robert from the service department called the next day and told me the co power steering warning light on. The stabilitrac warning light was also on. Robert from the service department called the next day and told me the codes had been analyzed and the car needed EBCM GMPART 20842710. Robert also went on to tell me that the part was obsolete and could not be located at any dealer anywhere. He said the only option he could offer is for me to find the part in the aftermarket and bring it in and they would program and install it for $949.95+ tax.when I asked why the part was obsolete he said they started doing that with parts for cars 10 yrs or older. When I started looking for the part I found it was used on model years 2011-2016. 2016 is not 10 years old. After looking over the weekend I only found the part at junk yards and the pricing was excessive. I decided to pick the vehicle up and keep searching for the part so I could take it in to be programmed and installed. I was surprised to find that they were charging me $174 for diagnostics to tell me they could not fix it due the fact that GM discontinued carrying the part. Robert said it was because the tech had to spend the time on it trying to program it. How is it my fault that GM does not sell the part any longer needed to fix the problem. I had to pay the fee in order to get the keys to my car. I hope the $174 helps CADILLAC OF KNOXVILLE more than it would have helped me. I would never charge anyone for trying to repair their vehicle and not being successful when the reason was because the part was discontinued by the company that produced that vehicle. More

Steve Patterson treated us very well and was honest with us so he must be rated excellent. Our 2021 XT4 is an excellent low mileage certified SUV and we are very pleased with it. I took it over to the servi us so he must be rated excellent. Our 2021 XT4 is an excellent low mileage certified SUV and we are very pleased with it. I took it over to the service for a little maintenance and everyone there are excellent also. I left knowing our SUV was maintained properly. Cadillac of Knoxville a a class A dealership and I thank everyone there for being a pleasure to work with. More

Best service in town. Freddy and James are the best tandem in the business. Whoever owns this dealership should be proud of this team! Freddy and James are the best tandem in the business. Whoever owns this dealership should be proud of this team! More

Good service, accommodating. Car was very well priced and clean. Showroom inviting and helped with financing greatly. Car was very well priced and clean. Showroom inviting and helped with financing greatly. More

Danny Spradlin is the best salesman is East Tennessee and Cadillac of Knoxville takes great care of their customers. 5 Stars all the way around. Cadillac of Knoxville takes great care of their customers. 5 Stars all the way around. More

My wife and I had the pleasure of working with Brian Petsuck. My wife is usually very stressed when buying a car, but Brian made the whole experience very good. He was very nice and knowledgeable. He po Petsuck. My wife is usually very stressed when buying a car, but Brian made the whole experience very good. He was very nice and knowledgeable. He pointed us in the direction of a car we fell in love with. We are so glad we got him as our salesman. We look forward to working him again in the future. Jon and Nedea Lee More

Michael, the Ref, treated us with respect and listened to our needs. He provided an opportunity for us to drive several different vehicles. No pressure, yet informative and knowledgeable. our needs. He provided an opportunity for us to drive several different vehicles. No pressure, yet informative and knowledgeable. More

I have been working with Danny Spradlin for years. No matter what I ask for he always finds a way to get me exactly what I want. Highly recommend him and the dealership and will keep coming back! No matter what I ask for he always finds a way to get me exactly what I want. Highly recommend him and the dealership and will keep coming back! More