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Cadillac of Fayetteville

Fayetteville, NC

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rated
47 Reviews

1637 Skibo Road

Fayetteville, NC

28303

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47 Reviews of Cadillac of Fayetteville

July 04, 2013

The snooty attitude that the two service dept. receptionists have is an immediate turn-off. The price I was charged was way too high. SUCKS! More

by dleefayetteville
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Murray
Jul 22, 2013 -

Cadillac of Fayetteville responded

We are disappointed that your service visit was not to your satisfaction. Unfortunately, due to the age of your Cadillac, as you know, the fuel line was not available through GM. Repairing a fuel line is a time consuming process. When using heat around fuel, it is imperative to let it cool at intervals. We are sorry if the repair took longer than you would have liked, but we wanted to make sure it was done right for obvious reasons.

June 05, 2013

I bought a 2013 SRX, a rock craked my windshield, I submitted an insurance claim, the company that was selected to fix my windshield was not able to find a replacement glass anywhere. they tried to go More

by Aracelissaladin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't know names
Jul 22, 2013 -

Cadillac of Fayetteville responded

We apologize again for the length of time it took to provide a windshield for your SRX. Due to the recent outbreak of tornadoes in Oklahoma, and other parts of the country, there was a shortage of windshields for a few weeks. We are very sorry for any inconvenience this may have caused.

May 25, 2013

I would never recommend anyone go to this place. They lie . They steal and the management does not care. Read the fine print before you decide to deal with them. More

by Kkbaby88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Callahan
Jul 22, 2013 -

Cadillac of Fayetteville responded

Customer satisfaction is very important to us. I can assure you that our management team cares. We regret that we could not sell your trade in back to you for exactly what you were given. As stated earlier, a week after you purchased your car, we ran your trade in through our service department to recondition it for resale. During that process, we spent money in order to pass the N.C. State Inspection required by law. After learning that you wanted to repurchase your trade in, we offered it to you at our cost in an effort to keep you happy. Unfortunately we did not achieve our goal.

September 28, 2012

From the time I set foot on the lot I was greeted with the ultmost respect and professionlism from the best salesman ever, Terry Murry. He was very attentive to my needs and addressed any issues I had. He More

by gracie20
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Murry
August 29, 2012

My overall experience with Cadillac of Fayetteville was very pleasing they were able to assist me in trading in my vehicle successfully. As soon as i came into the showcase floor they immediately showed me More

by ajuzcat7788
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Rudolph and James Mcrae
July 23, 2012

This by far was the best car buying experience I've ever had. I 1000% recommend this dealership for your next vehicle purchase. They were friendly ,helpful and extremely intelligent. Terry took care of us More

by aahizzel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Murray
July 02, 2012

I was pleasently surprised by Traci's knowledge and attitude. Sales managers and finance managers all maade this a great experience. They didn't even panic when I left the lot to think about my purcha More

by dkicher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Bennet
June 26, 2012

I had a great buying experience at Cadillac of Fayetteville! Mr. Julian Rudolph was very instrumental in my purchasing my Cadillac CTS. I would refer friends and clients to him and the dealershi More

by TheBRAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Rudolph
March 09, 2012

As of 14 Mar 12: Do to the assistance I received from As of 14 Mar 12: Do to the assistance I received from Mr. Brad La Dronka (General Sales Manager), I feel that it is only fair that I edit my origin More

by Jerry Edwards
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad La Dronka (General Sales Manager)
January 25, 2012

On January 13,2012 Jamie Smith made our purchase on a new vehicle. It was a comfortable and relaxing experience. He was knowledgeable,patient,and courteous. He even met us before entering the door with a smi More

by Jacqueline,Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie
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