Cadillac of Beverly Hills

I’ve had the worst experience ever with this dealership. First of all, it took me over a week to get an answer from anyone to drop my car off. A woman by the name of Becca was beyond rude, and told me “they First of all, it took me over a week to get an answer from anyone to drop my car off. A woman by the name of Becca was beyond rude, and told me “they aren’t accepting tow ins, they don’t have room at this time.” As this is my only vehicle, I had to get it towed, since it was having suspension issues. Mind you, it’s a 2021 Cadillac Escalade with less than 5,000 miles on. Upon arrival they put me with a service advisor name Ricardo. He was very rude!! Told me it was a programming issue and that it was fixed. Didn’t listen to the other little issue that I had told him about. He was very short and cut me off. This was in a Thursday. They said they would drop my vehicle off to me on Monday, took the day off of work waited around all day with no call. I called at 2:30pm for them to tell me they were short staffed and they will send someone out tomorrow (Tuesday). When they arrived they tried to drop off someone else’s vehicle. The man presented me with the paperwork that had my husbands name and my address at the top, with the wrong VIN number and vehicle attached to the paperwork. So this wasn’t just “tag” mix up. They were going to literally give me someone else’s vehicle. I got right on the phone and tried to call down there ask for manager, GM, anyone higher up and they connect me to my service advisor Ricardo again. Trying to get ahold of anyone higher up there is impossible. I’ve emailed the GM, the store Manager multiple times and have yet to get a response from anyone. I’ve had to go as far as open a claim with GM corporate to get anything resolved. This is the WORST experience I’ve ever had. More

Jesús fue muy honesto acerca de mi compra que quería financiar con mi banco personal, me aseguró de todas las advertencias cubiertas para este vehículo y me dejo el caro bien limpio. financiar con mi banco personal, me aseguró de todas las advertencias cubiertas para este vehículo y me dejo el caro bien limpio. More

Best dealer! Bought my CTS from Pam Banlaoi this week. Pam has excellent customer service, knowledgeable, friendly yet very professional. She communicated well with what was needed to get the purchase pr Pam has excellent customer service, knowledgeable, friendly yet very professional. She communicated well with what was needed to get the purchase process to go smoothly. Did a follow-up to see if everything was well the day after the purchase. Overall, two thumbs up for both the dealer, and this gal! More

DO NOT GO HERE! Absolute worst experience I've ever had with a dealership or service department. They lied to me about how long the service would take, twice, they kept my car many extra days because they with a dealership or service department. They lied to me about how long the service would take, twice, they kept my car many extra days because they didn't "have the people they needed" to drop it off causing me to incur $500 in rental car fees, when I called to try and pick it up on a Sunday they told me I could not and literally hung up on me. More

Dont do business with agent called Arthur the liarHe Dont do business with agent called Arthur the liar He never answered the phone and doesn't response to email. I paid for company to check the car th Dont do business with agent called Arthur the liar He never answered the phone and doesn't response to email. I paid for company to check the car that I wanted to buy and Arthur the bod liar sold the car without informing me. I hade bad experience with this agent he doesn't respect buyers and telling lias all the time. More