Cable Dahmer Kia of Lee's Summit

If I could give a 0 star review I would. This is a long post but it is worth the read. I recently left an updated review about cable dahmer kia. I truly didn’t believe that the customer This is a long post but it is worth the read. I recently left an updated review about cable dahmer kia. I truly didn’t believe that the customer service could be worse than it already was. However, I’ve been proven wrong. My husband and I got a Kia K5 back in November. Since having the car we have had multiple issues with the financing department (see previous review). Today, I was informed by my husband that someone from the financing team called our friend and told him that we would need to resign the financing documents for the 5th time now. I find it absolutely disturbing and so so unprofessional that the financing team called a friend of ours instead of us. That is personal information and it shouldn’t be shared with anyone but us. Also, we have reached out to the manager of the financing team looking for information on how to make a payment on the car and how we can cancel the warranty. He has not reached back out to us and it has been a couple of weeks. But when he needed us to sign the same documents 4 times in a row because he kept making errors, we heard from him at all times of the day via call and text. But now that we need something we can’t even get a response. We have tried multiple times to reach out to the GM and express our concerns and we never get and answer or call back. Kia’s excuse for us having to sign the documents for a 5th time now is that the leap year messed up their system. That is the worst excuse I have ever heard in my life. Once this is all taken care of I will never step foot in a Kia dealership again. They are very unprofessional and down right not good at their jobs. There is no excuse for this situation. If anyone is looking to purchase a new car I promise you will find better service literally anywhere else. PS, I highly recommend looking at other sites for reviews on this delearship because every other site I have looked at has had lower reviews than Google. More

Bought a new kia from this dealership. After purchase we realized that we purchased an extended warranty without our knowledge. Requested a refund and have yet to receive it and now email After purchase we realized that we purchased an extended warranty without our knowledge. Requested a refund and have yet to receive it and now emails are not being answered. Stay away!!!! While in the dealership in June of 23 overheard another buyer complain about the same thing. I would stay away! 6 months without refund ! More

I worked with Kristen Ayotte she was polite she knew what I wanted and she delivered. I give her 5 ⭐️ I wanted and she delivered. I give her 5 ⭐️ More

What can you say? They're car dealers. This one doesn't disappoint if you're looking for a typical swindling-lying-dealer experience. The sales guy, Ricky, is a n They're car dealers. This one doesn't disappoint if you're looking for a typical swindling-lying-dealer experience. The sales guy, Ricky, is a nice kid. I liked him and he did his job well, but he's being trained by dishonest people. He's new to the dealership and should leave the industry immediately before he become a soulless, money-grubbing vessel, like most all other lying car salesmen. I'm just not sure how they sleep at night. I purchased a slightly used Mazda that I found on CarMax. The car seemed to have mechanical issues once I got it home, so I took it back to Cable-Dahmer a few days later.They looked at it and said they couldn't find anything wrong with it...to take it to a Mazda dealer who better understands its mechanics. Okay. I get that, but do I want to deal with fixing a car that I just spent $25k on? But Cable-Dahmer does have that return policy option! Woo-hoo, right? Not so fast. With this exchange option, you have to purchase a car of the same or greater value and only from the Cable Dahmer that you purchased the original car from. Not ideal, but I doable, even if I have to pay a tad more. I understand that they have to have limitations. So, I find a Subaru online before I even go back out to the dealership. It's $5,000 more than the Mazda I'm giving back. And its still under the manufacturers bumper-to-bumper warranty. So, "Great", I thought, "I can cancel that expensive extended warranty within the 30 day period allowed." An extended warranty that I had to negotiate the price, which is insane to me. The price should be the price; however, that's another topic. But now that I didn't have any bargaining power, they raised the price of the Subaru to more than the advertised price, to include options that I didn't want or ask for! Like a coating and some other nonsense that I didn't want (ie SWAT tracking and some protection coatings that, mind you, was already on the car at the price they'd had on line.) They said they couldn't sell me the car by refunding the amount I paid for the Mazda and adding in the additional of the advertised price! The reason...because they had given me such a great trade-in amount only for buying the Mazda! What an obvious lie, right? Would almost be funny, if it wasn't so gross. I managed talked them out of forcing me into buying one of those additional options, but I was so worn down, that I just complied and purchased one of the packages because I wanted out of there, away from the dirty business. And the "administrative fee",$565, I had to pay again for the swap! I didn't even want to finance the car, but I was told I had to in order to get one of the offerings of $1000 off and I have to keep the loan active for a few months, then I could pay it off later. I contacted Wells-Fargo and they said I can pay it off now without penalty and no obligation to keep it for any amount of time. Oh the lies! And last, I can't stress enough the pressure that you are under when you go to finance. I was told that there's not a lot of money in the car business (haha) and that most of their money comes from the extras. Also that my manufacturer's 3 year 36 month warranty was really only good for 1 year and 10k miles, but that the dealers "just don't tell you that". I knew better, but I bought the extended warranty again just to get away from the pressure, knowing I could cancel later. And I have. Furthermore, I don't know if Cable Dahmer knew or not, but the previous owner also had purchased an additional 1 year transferable (to me) bumper-to-bumper from Subaru, come to find out today! I've never had the pressure of being interrogated by the law, but I imagine the pressure you get to buy all the "extras" with Cable-Dahmer is similar. They will keep you there FOREVER and then wear you down to the point that you are ready to collapse. It's awful! I'm surprised they don't have a glaring light in the face during finance! You've been warned! More

Would not purchase a vehicle here again. Worked with Tim to purchase the car. They had the wrong car at the dealership. (Same make model and color) but the year was different and not all whe Worked with Tim to purchase the car. They had the wrong car at the dealership. (Same make model and color) but the year was different and not all wheel drive. Bait and switch maybe? Finally the right car, but the car was super dirty. I went ahead and made the purchase while they cleaned the car. The car was covered in scratches and they also changed the price on the financing documents. I also am trying to get a the service contract canceled as I am moving out of the area. I have asked many times for the finance manager to call me or email me. This has been going on for about 1 month and still no luck. Unfortunately that seems to be how dealerships are now, once the purchase is done and their commission is made they no longer care about their customers. More

I went in thinking imma be walking right back out. Nope!! Thanks to RICKEY NICHOLS, he didn’t let me leave without getting me satisfied. I kept his word the moment I walked in. Go See Em!! Nope!! Thanks to RICKEY NICHOLS, he didn’t let me leave without getting me satisfied. I kept his word the moment I walked in. Go See Em!! More

This is the most pathetic excuse of a dealership I have ever been to, from adding extra addons and packages, lying about car history, unrealistic price markups and wasting hours and hours of my time from d ever been to, from adding extra addons and packages, lying about car history, unrealistic price markups and wasting hours and hours of my time from driving back and forth for things that should have been completed and spending hours and hours on the phone trying to remediate this. We ended up having to trade the car back in and go elsewhere. It took 3 months to get it straightened out and hundreds of hours of my time that I will never get back. Do yourself a favor or don't waste any of your time or money and just go somewhere else. If you really want a Kia, go to Bob Sight Independence Kia. The salesman took forever and was pushy and secretive of the cars history, add ons and our trade in price. The finance manager was arrogant and extremely rude. And the management is of little or no help. I wish I could give so many negative stars. This place is the epitome of everything you don't want to see in a dealership. Shady and corrupt and only after your money. Again, save yourself the time, money and hassle and look elsewhere. More

Let me start by saying I let my guard down because they assured me many times that they'd take care of me since I was a referral. Even went as far as to act like they cared that I was a widow with kids an assured me many times that they'd take care of me since I was a referral. Even went as far as to act like they cared that I was a widow with kids and that they had my best interests in mind. I spent over 4 hours at the dealership. During negotiations I was told that they add 3M to every car but I was expected to pay for it. I chose to just accept that because they didn't seem like that was something they'd budge on. But then I was told they include a warranty to supplement the original kia warranty so I could take advantage of the rest of the original warranty. This was never posed as a question as to whether I wanted it so I assumed this was something the dealership just provided... not that I'd be charged $2k for it. While meeting with the finance guy, Dalton, he tried to sell me an extended warranty. I told him numerous times (to the point I was getting irritated) that I did not want the extended warranty. All paperwork was signed electronically. I was not given the chance to read thru any paperwork so I just trusted what Dalton was telling me I was signing. (In hindsight that was a big mistake) When I left the dealership I had zero paperwork. I never saw a breakdown of prices. I never saw what my total was. I was just told what my monthly payment would be. Over 3 weeks after I purchased my vehicle I finally received the title, bill of sale, and the vehicle buyers order in the mail but still have never received a copy of any of the paperwork that I signed. When I received the bill of sale I noticed the sale price and that it was about $4k higher than the price of the vehicle listed on the website so I called to inquire. 1 week after I called I finally was able to get ahold of someone only to be told that the warranty they include on all vehicles is actually something they charged me $2k for and that extended warranty that I denied numerous times was in fact added on as well. Upon talking to Dalton and my salesman, Amid, I was met with quite a bit of gaslighting. Especially from Dalton who tried to say that I had changed my mind on the extended warranty (which is not true because my mechanic doesn't even file those so it's worthless to me). Overall this has been the worst buying experience I have ever had and this is my 8th car that I've purchased from a dealership. Definitely seems like this dealership is all about getting money vs actually taking care of their buyers. Even if I cancel the warranties at this point I assume I will still be paying sales tax on those items since they were included in the sales price. I hope these guys sleep well at night knowing they screwed over a widowed mom of 5 kids. More

Never will I even drive past here let alone purchase another vehicle. I purchased my car along with the powertrain warranty, now that I have problems they want to send me to the Cable Dahmer on Noland another vehicle. I purchased my car along with the powertrain warranty, now that I have problems they want to send me to the Cable Dahmer on Noland because they don't work on GM's, that was never mentioned in the purchase🤔 They said in order to read the sensor, pull in and don't turn off your car so we can get the sensor read, I did what I was instructed and then the next day they tell me to come pickup my car and take it to the noland road location after the car does it again, I said well didnt you get the sensor read when I left the car running, they said yes but we turned it off to try to get the car to do it again and it didnt so theres no issues with the car now.🤔Make it make sense please, you tell me not to turn off the car but then you turn it off and tell me you don't work on GM cars. Well I said can you call noland road to tell them we are coming there, well no we can't because the issue isnt showing up now since the car is turned off. Sad thing is we were just thinking about purchasing a new car but I know where we won't be going and I will make sure non of my friends or family go either!!! What a frustrating experience, so many times taking off work just to be in the same position as I started with this issue!!! Poor service and no empathy what so ever, just about making a buck, not about keeping a good relationship. More

I have a 2014 Kia Forte EX. It has 65,900 miles on it. When I had the oil changed, I was told there were metal flakes in the oil. They checked the oil after I told them of a It has 65,900 miles on it. When I had the oil changed, I was told there were metal flakes in the oil. They checked the oil after I told them of a new tapping noise. They told me to go to Kia and tell them I needed a possible engine replacement. I immediately drove to Cable Dahmer and got a Customer Service Rep named Ryon McKivergan. He was very polite and professional. He looked up my vehicle and told me it was under warranty. He told me a technician would check it out. He arranged for me to get a loaner. A few days later he called and told me they had opened a case with Kia requesting a remedy. He said it may take a while for them to hear back. A few days later, he called and said Kia approved the engine replacement and told me it would take 5-7 days to get the parts. In a little over 2 weeks, they called and said my car was repaired. I picked it up last Friday and it ran perfect. The only hiccup was the outside temperature gauge didn’t work. I returned today and Ryon was at lunch but Jerry was gracious enough to have it taken care of for me. I just want to say that Ryon and Jerry were excellent! Ryon was absolutely the best service tech I ever experienced at Cable Dahmer. Jerry was also very accommodating and polite! I can’t speak about all the Customer Service Reps but the two I dealt with were top notch! More