Cable Dahmer Chrysler Dodge Jeep Ram of Kansas City

Terrible “service” Department DO NOT USE FOR SERVICE!! I took my vehicle in for them to look at the sunroof. I was impressed when I called their service department because they sai DO NOT USE FOR SERVICE!! I took my vehicle in for them to look at the sunroof. I was impressed when I called their service department because they said they could get me right in. What they did not explain is that they just have people bring in cars and then get to them when they can. I called back that day, the following day, and two days later. Each time I was shamed and belittled for calling to check because they had not had time to get to my car. I called the following week and was told they were still work on it. A week later I called and they said they couldn’t do what they wanted but that they’d try something else. I tried to call back to check in but was on hold over 30 minutes and had another meeting and couldn’t wait. After their shaming and annoyance from the initial calls I was hesitant to continue calling and tried to be patient. The following week I got a voicemail from Aaron asking if they should begin the process of requesting the title for the vehicle or if I was going to come get it. They had it for over 3 weeks, never communicated, and did not fix a thing. They admitted to leaving the car outside in the rain, even though I brought it in because the sunroof started leaking! Terrible experience. Pick any other service department. More

Will never buy from this dealership again My car buying experience at Stateline was good, but after that all xxxx broke loose. I cancelled my extended warranties and was told it would take 8-1 My car buying experience at Stateline was good, but after that all xxxx broke loose. I cancelled my extended warranties and was told it would take 8-12 weeks to come off the loan. Every time I would email James in finance he never responded to me once. I have records of sending over a dozen emails and he never responded to a single one of my emails questioning what was taking so long for the money to come off the loan. I called the dealership multiple times where most people were extremely rude and not helpful at all in what the hold up was with this warranty being cancelled. They would always say they would call back and then never called back. Today marks 12 weeks and I called my loan company to find they have received ZERO information about the warranty being cancelled. Stateline has been of ZERO help with this process and has given little to no support. They're extremely rude when you call in and act like you're doing a disservice by even calling in and asking a question about a vehicle you purchased from THEIR LOT. I will NEVER buy a car from this dealership again. More

Buy Back Event Went in for their buy back event that was advertised as “we’ll pay off your car no matter what”. Total joke! Don’t waste your time! The only thing goo Went in for their buy back event that was advertised as “we’ll pay off your car no matter what”. Total joke! Don’t waste your time! The only thing good about this place was the salesman Joshua J. More

Crap dealership My wife and mine experience has been extremely bad. There has been a lot of things that have been shady that they have done to us car buying wise and My wife and mine experience has been extremely bad. There has been a lot of things that have been shady that they have done to us car buying wise and service wise. I could literally write a novel on this page but I am trying to keep this short and sweet... The supposed owner Pete Macey is a absolute liar and shady person. The service department is a complete disaster and are car that we were sold is a lemon. I would never ever recommend this place to anyone. There are plenty of other dodge dealerships out there that I know for a fact that don’t pull this kind of shady crap. We have phone records and recordings of the shady stuff that has come out of their lying mouths, and all of it is going straight to our attorney that we have got in contact with. More

These guys are the best - honest and straight ! I highly recommend these guys at State Line - they are the best at selling and servicing my Dodge Journey. they made everything very simple for us. I highly recommend these guys at State Line - they are the best at selling and servicing my Dodge Journey. they made everything very simple for us. More

No cooling off peiord - Car was sold at an unfair price I recommend going elsewhere to buy a car. I am active duty military and I was moving cross country with my husband, two kids, and our cat. Unfortu I recommend going elsewhere to buy a car. I am active duty military and I was moving cross country with my husband, two kids, and our cat. Unfortunately, our second (paid off) car died in Kansas City. For some context: we had been driving for three days, everyone was sick with a cold (my toddler and baby had the worst it) and our cars were loaded with our personal and sentimental belongings. My biggest issue with this dealership (and this is only my experience) is that we were not given a fair price on the car. We were not in a negotiating position and I feel like we were taken advantage of. We arrived in the evening, and after trying to get us to buy new (“This vehicle has third row seating!”), they kept trying to put us in an SUV we could not afford. We were shown three cars (apparently the only three that would have worked for us). The car we bought is WORTH $4.5K. We owe $9.5 on it right now (less than a month after buying it) AFTER trading in our car. Fair Market PURCHASE price (not how much the car is worth) is between $6,907 and $8,680. They took our trade for $1K. So…. Maybe my statement of “the car we bought is worth half of what we owe” isn’t that farfetched? In the heat of the moment, with nowhere to go, two crying babies, the new car payment didn’t seem so bad. A Day later when I did the math and realized that we couldn’t afford it, (not the monthly payments, just an extra $9.5K of debt) their response is “tell the bank to come and get it”. There is a “No cooling off” clause in the contract that they will not tell you about. If you only read one thing in this novel of a review, let it be this: ***THERE IS A NO COOLING OFF POLICY*** I called the day after I bought it and told them we had a change of heart. I called multiple times in the following week. The owner of the dealership reached out to me after my first negative review was online after about a week (and promptly asked me to take it down). I appreciated the fact that he reached out but he did nothing to try and make the situation right but instead tried to guilt trip me about writing a negative review. The car is not something I would have bought if we weren’t is such a pickle and I think they took the chance to get rid of the car and took it. And despite the numbers the owner was throwing at me yesterday on the phone, I feel like we were ripped off. I am not writing this review to hurt the dealership, or even the salesman that sold us the car. I understand that they are there to make a profit and what they did was perfectly legal. I just think it was wrong and immoral. I am here to share my experience and to tell you, the buyer, to seriously watch out and be careful. Car salesmen have a bad rep for a reason. Hindsight is always 20/20. If you are stuck moving cross-country do yourself a favor and RENT a car. If you do want to buy a car here, go ahead just be careful. They do not care about you or your situation. This has been a huge, painful, and very expensive life lesson. Please learn from my mistake and don’t buy a car here (or be ready to negotiate extremely hard). More

False advertisement Said on your ad your job is your credit and they.will payoff your car even if you are upside down in it’s not true wouldn’t payoff my car said I owed Said on your ad your job is your credit and they.will payoff your car even if you are upside down in it’s not true wouldn’t payoff my car said I owed to must had to put money down that not what your ad said never ask for money down therefore I would not recommend your dealership My salesman begged me on the phone to come in told him about how much I was upside said no problem so I came to your dealership sit there for over two hours to tell me they couldn’t help You shouldn’t say something you can’t go through with More

Lie to sell you We were told several lies when purchasing our vehicles. First we bought two vehicles at the same time - to seal the deal they promised they would tran We were told several lies when purchasing our vehicles. First we bought two vehicles at the same time - to seal the deal they promised they would transfer my sons free oil changes to my wife’s new vehicle giving her 4 instead of 2 since his car was going cross country and would not be back to utilize. Find out at time of third oil change the service department says the the dealership makes those types of promises all the time but nothing they can do. They also said it would include tire rotations and once again service department said this was another thing the salesmen would say but was not true. Do not trust what they tell you to try to seal the sell! More

Good service Walix was very nice and helpful! Good customer service and always willing to answer all your questions! I will continue to introduce him to more clien Walix was very nice and helpful! Good customer service and always willing to answer all your questions! I will continue to introduce him to more clients for further business! More

Waste of time Inquired with them about a dodge ram. Acted like they could help me. They called and tried ripping me off with some crazy high monthly payment I left Inquired with them about a dodge ram. Acted like they could help me. They called and tried ripping me off with some crazy high monthly payment I left a review on their Facebook page and some idiot Tyler Yates commented acting like we never got a call from you and didnt call you. I pasted my call log showing their business number highlighted. Then I was told oh well I never saw it and ITS OK...NO ITS NOT OK.... More