Cable Dahmer Cadillac of Kansas City

Well just like many of the other reviews, this is the worst experience I have had with a dealership. They had a vehicle listed online at a certain price so I called to talk to someone about it. The price worst experience I have had with a dealership. They had a vehicle listed online at a certain price so I called to talk to someone about it. The price was confirmed over the phone so my wife and I drove 3.5 hours the next day to go purchase our car. When we get there, they tell me that the price is actually $2000-$3000 higher than what was online and what was discussed over the phone. ON TOP OF THAT, they added another $3000 of nonsense add-ons like nitrogen in the tires and silly little plastic tape over the door edges. When I said I don’t want any of that, they said it’s too late because it’s already on the vehicle. They knew I was driving 3.5 hours and when I get there they added $6000 to the price we discussed over the phone. Con artists through and through. Avoid these guys at all costs. More

I thought at the time they treated me very good. I thought they were low on my trade in value but they said it was the best they could do. A week later I looked online and they were advertising my t I thought they were low on my trade in value but they said it was the best they could do. A week later I looked online and they were advertising my trade in for double what they offered me. I will take a little blame for not sticking to my guns on trade in value. I expect a dealership to make money but that was ridiculous. I do not recommend doing business with them. More

Wow. So much to warn potential buyers. Take heed. 1. Walk into the place with a PRE-APPROVED loan from my bank. The slick sales manager decides upon hi So much to warn potential buyers. Take heed. 1. Walk into the place with a PRE-APPROVED loan from my bank. The slick sales manager decides upon himself to tell me that he was going to call my bank to make sure all the paperwork was setup correctly. Took forever. He came out and said he talked to her and all was well. The next day I asked my banker if she had talked to the Sales manager. She said NOBODY contacted her. A complete lie. I found out he did a "indirect loan" (if you don't know what that is, research it) without my permission. I was foaming at the mouth pissed off. Bank told me they had heard this before about this dealership. Beware! 2. They must have found a "slick" way to get me to sign a waiver that pulled my credit that was buried in a document. I told them no to. Beware! 3. Told me that their GAP insurance was the same price as my bank. Found that they are several hundred dollars more expensive. BEWARE! 4. Started having issues with the car days within buying it. Car was in the shop for a total of 14 days with them trying to fix it. I think the thing that angers me the most about this is the service manager telling me "that's just the way that particular engine runs". Come on, I've been working on cars since I was a kid. Don't throw that nonsense at me. I have since bought the exact make/model of car from another dealer and it runs GREAT. No comparison. I guess not all those "type of engines" runs that way. They kept trying to convince me nothing was wrong with the car. Trust me. I'm not stupid and I know cars aren't supposed to hesitate on acceleration and lack that much power . Don't insult my intelligence. 5. I spent a total of 4 hours trying to wrap of the financing. They were turning the lights off as I was leaving. I have diabetes and I was shaking from hunger as I was leaving. Had to immediately stop at McDonald's on the way home. When I say I don't want the warranty, quit asking me! 6. Their new desktop way of signing the financial paperwork. It's purpose is to make you feel rushed to read through everything. 7. Finally. I'm CONVINCED everyone at this dealership is trained to do all of this garbage that is deceptive. When you catch on to their game, and complain, the GM comes in and acts shocked that all of this is occurring and says he will look into it. In the end, the GM took my car back because it was defective. This car was "Pre-certified". That's a joke too and just another way to get you to pay more for a car. One of the things they are supposed to check in the cabin filter during the inspection. It smelled so bad I had to return so they would replace it. My final meeting with GM was tense. He was unapologetic and was acting irritated. I said something and he shrugged his shoulders and said, "I guess it's a wash". So be it. Nobody is going to try to take advantage of me without a fight. I wonder how many people don't catch on or will not fight to be treated fairly. I spent HOURS messing with this dealership. It was a complete nightmare. BEWARE. The dealership where I finally bought another car was a great experience. Done within an hour. No BS games. I love my new car! It took more time out of my life to write this review, but I feel like it's my duty to warn people. BEWARE! More

I think this is the worst dealership that I’ve encountered in the KC area. The salesman that I was dealing with was polite at first, then he had the worst attitude, arrogant demeanor that I ever s encountered in the KC area. The salesman that I was dealing with was polite at first, then he had the worst attitude, arrogant demeanor that I ever seen. The car I purchased was overpriced, & though I had family discount which was never applied. I was desperate for a vehicle as to why I continued with the purchase. I really, really regret that I didn’t do my homework on the suv that I purchased.. The salesman sold me a bunch of out right lies, saying he was trying to keep my payment where I wanted, in fact, the payments were much more than what was discussed. There were modifications to be made on the interior that I’m still waiting on. The bottom line is that I won’t take the suv for services at this location. I’ll go to the dealership on Noland Rd., & will never recommend this dealership to anyone that I know!! So buyers beware!! More

Service dept. is terrible.They arranged 2 service Service dept. is terrible. They arranged 2 service time. Never came to pickup the car. Service dept. is terrible. They arranged 2 service time. Never came to pickup the car. More

Not very pleased with time and labor verses actually what took no more than 30 minutes to repair. Sad very Not very pleased as acustomer took no more than 30 minutes to repair. Sad very Not very pleased as acustomer More

Don't fall for the bait and switch technique of Ryan Broome mailing a letter saying he will guarantee $1K over KBB because they need inventory. We of course looked up our KBB before going in. We looked Broome mailing a letter saying he will guarantee $1K over KBB because they need inventory. We of course looked up our KBB before going in. We looked around and found a vehicle we wanted while they appraised our vehicle. Patrick Mulvihill waited almost three hours to come back to us and give us an appraisal that was to the dollar the lowest KBB appraisal of the range we knew to expect having done our homework. Then he precedes to tell us that to turn around and sell our vehicle he was going to need to put $6100 into it between cosmetic upgrades and detailing work. Not only did Patrick break their guarantee of a high offer, they offended us with the number being significantly lower in value. To be more correct, it was almost 25% lower than the lowest KBB. I was so insulted that I told them right then and there that I would be writing a poor review for them in addition to never going back for service as I have been since purchasing my Cadillac. Our salesperson was Chris Hawkins and he was perfectly fine and did everything we asked of him while looking at their inventory. Patrick was rude and disrespected my wife while they waited on me to get a coffee by the service bay. He asked what our car payments were and she said she didn't know since I bought our Cadillac and pay for it. He said that is was irresponsible of her to not know that in addition to her not knowing the characteristics of our car as he asked her questions. He made sure to tell her that in his marriage such knowledge is always shared and is a must for them. Sorry for my wife's indifference to simply being happy to drive a nice car with a great brand behind it's name. We'll try and do better...somewhere else. More