Cable Dahmer Cadillac of Kansas City

CTS windshield doesn't clear when using wipers I have been back with the same problem on my Cadillac and they can't fix it now they are trying to act like it isn't a problem. Even though they ackno I have been back with the same problem on my Cadillac and they can't fix it now they are trying to act like it isn't a problem. Even though they acknowledge that it is a consistent problem with CTS ability to clean windows. Someone is going to get hurt. Luckily I have it on voice-mail if an accident occurs. More

Exceptional Customer Service We recently purchased a used Cadillac XTS. A few days after purchase, we noticed the CUE screen was unresponsive on one area of the screen. We notif We recently purchased a used Cadillac XTS. A few days after purchase, we noticed the CUE screen was unresponsive on one area of the screen. We notified our Sales Consultant, Fred Walters immediately who instructed us to bring the car back in to have it checked. It was replaced at no charge within a couple of days. Unfortunately, the new screen was also flawed so we took it back and it was repaired at no charge. They also replaced a broken headlamp and replaced the battery in one fob. They were not obligated to do any of these things at their expense. Their Internal Service Advisor, Brock Smith was an absolute joy to work with. He was courteous, friendly, professional and kept us informed of each step along the way. Finally, I really appreciate all that they did including always providing a loaner car with absolutely no hassles. I would highly recommend doing business with Fred and Brock. They understand the importance of creating long lasting relationships with their customers. Thank you both! More

Excellence Ken and Chris were exceptional professionals to work with. The entire process was seamless, quick and easy. We will be returning for our next vehicl Ken and Chris were exceptional professionals to work with. The entire process was seamless, quick and easy. We will be returning for our next vehicle. More

Used car sale Keith was a extremely professional and courteous salesman he was very friendly charismatic straightforward into the point exactly what I would expect Keith was a extremely professional and courteous salesman he was very friendly charismatic straightforward into the point exactly what I would expect from a Cadillac dealership very impressed More

Expectations exceeded. Roger was great to work with. He was straightforward and honest when discussing my auto repairs. I had several things needing done and they broke it a Roger was great to work with. He was straightforward and honest when discussing my auto repairs. I had several things needing done and they broke it all out clearly and charged me fairly. I ended up having to reinvest $1500 in getting the car squared away, and I happily paid what was owed. The loaner was key to the experience as well. More

Great service, friendly, personal, experienced. My son (who is a mechanic ) and I came to Hendrick to purchase a Cadillac. Keith Longo was our salesperson. Excellent, professional and very patient. My son (who is a mechanic ) and I came to Hendrick to purchase a Cadillac. Keith Longo was our salesperson. Excellent, professional and very patient. I shop for cars the way I shop for shoes. "It has to fit my personality, have the features I want,and bring out the Divaness"((is that a word?)in me. Keith is a great salesman. I came home a happy camper with the car that was just for me.My son approved. . More

Back again! We have been Fred's customers for some time. We know he will take care of our search for another vehicle. He is very patient, helpful,pleasant and h We have been Fred's customers for some time. We know he will take care of our search for another vehicle. He is very patient, helpful,pleasant and happy to work with him. More

Pleasurable experience Keith Longo (salesman with a hat) was recommended to us and is indeed a no pressure and professional salesman. He worked with us to find the perfect Keith Longo (salesman with a hat) was recommended to us and is indeed a no pressure and professional salesman. He worked with us to find the perfect beautiful Cadillac with all the features I wanted! Ryan in finance was great, too. It was a pleasure dealing with Keith and Hendrick Cadillac. More

So Happy! What a wonderful experience. When we came to the dealership Keith Longo (one of the car salesman) came out to help us. We had our 3 kids with us. He s What a wonderful experience. When we came to the dealership Keith Longo (one of the car salesman) came out to help us. We had our 3 kids with us. He showed us a few different options and we fell in love with the escalade. He was a no pressure salesman. He was such a pleasure to work with and very professional. We were happy with all of the staff. Hendricks is a Top notch dealership. I never write reviews so this is a big deal! More

Very Goodthey are on top They are on top of how to treat customers. Everyone was very friendly and everyone knew there job. Deal was done very quickly. I would recommend They are on top of how to treat customers. Everyone was very friendly and everyone knew there job. Deal was done very quickly. I would recommend this dealership and Scott Tottie to talk to regarding a purchase of a vehicle. More