Cable Dahmer Cadillac of Kansas City | Page 4

Fantastic Experience!! I would recommend this dealership to anyone looking for a higher class vehicle. I purchased a 2008 BMW 335i convertible from this dealership and ende I would recommend this dealership to anyone looking for a higher class vehicle. I purchased a 2008 BMW 335i convertible from this dealership and ended up discovering the vehicle had a bad wheel bearing. They took the vehicle back and made sure it was fixed free of charge. If I have the need and opportunity, I'd love to purchase from them again. More

car purchase went to dealership to purchase an xt5,they had some good pricing...finally come to an agreement on Sat am,about 9.30..was told they were too busy to s went to dealership to purchase an xt5,they had some good pricing...finally come to an agreement on Sat am,about 9.30..was told they were too busy to see financing all day,ok what about Monday ..no too busy all day..ok let set an appointment for Tuesday..ok at 1 pm..got there at 12.15 ...waited until about 12.50 and was told there was someone put ahead of me since they had just purchased a vehicle..was told to go to lunch and come back at 2pm and might get it done....after i left i figured it was not meant to be and cancelled the purchase by calling the salesman....that was it ,nocalls no nothing...the people seem nice ,especially Carlos....who answered all my questions and returned my calls quickly.. was a very disapointing experience................. More

This is why I return to Hendrick Cadillac. My significant repairs were handled in a very expeditious and professional manner. I'd especially like to point out the utmost understanding and conce My significant repairs were handled in a very expeditious and professional manner. I'd especially like to point out the utmost understanding and concern exhibited by my service advisor, Mr. Roger Waterfield. I can only hope that Hendrick appreciates the value he adds to the company name. More

Heated seat element burned out Brought my car in to have it diagnosed with a burned-out element. Brought the car and have it fixed, during the process was told that it was actually Brought my car in to have it diagnosed with a burned-out element. Brought the car and have it fixed, during the process was told that it was actually a module instead of the element. Wanted to keep the car overnight and give me a loaner and we're not going to charge me for labor since they felt that this was their fault. Still going to charge me for the part which was going to be 500 additional dollars besides them already having put in the element. When I told them not to do the work and all of a sudden it ended up being the element and the car was ready to go home. They were definitely trying to rip me off would never suggest this dealership to anybody they are very dishonest!!!! I told this to Cadillac when they called to follow up and told me that somebody was going to be calling me back, that never happened...shady!! More

CTS windshield doesn't clear when using wipers I have been back with the same problem on my Cadillac and they can't fix it now they are trying to act like it isn't a problem. Even though they ackno I have been back with the same problem on my Cadillac and they can't fix it now they are trying to act like it isn't a problem. Even though they acknowledge that it is a consistent problem with CTS ability to clean windows. Someone is going to get hurt. Luckily I have it on voice-mail if an accident occurs. More

Exceptional Customer Service We recently purchased a used Cadillac XTS. A few days after purchase, we noticed the CUE screen was unresponsive on one area of the screen. We notif We recently purchased a used Cadillac XTS. A few days after purchase, we noticed the CUE screen was unresponsive on one area of the screen. We notified our Sales Consultant, Fred Walters immediately who instructed us to bring the car back in to have it checked. It was replaced at no charge within a couple of days. Unfortunately, the new screen was also flawed so we took it back and it was repaired at no charge. They also replaced a broken headlamp and replaced the battery in one fob. They were not obligated to do any of these things at their expense. Their Internal Service Advisor, Brock Smith was an absolute joy to work with. He was courteous, friendly, professional and kept us informed of each step along the way. Finally, I really appreciate all that they did including always providing a loaner car with absolutely no hassles. I would highly recommend doing business with Fred and Brock. They understand the importance of creating long lasting relationships with their customers. Thank you both! More

Excellence Ken and Chris were exceptional professionals to work with. The entire process was seamless, quick and easy. We will be returning for our next vehicl Ken and Chris were exceptional professionals to work with. The entire process was seamless, quick and easy. We will be returning for our next vehicle. More