Cable Dahmer Buick GMC of Kansas City

Great Buying Experience I just wanted to tell you about your staff at Hendrick’s. We talked to and went into several GMC dealers in the KC area searching for my Terrain. A I just wanted to tell you about your staff at Hendrick’s. We talked to and went into several GMC dealers in the KC area searching for my Terrain. All were business like. Ivan responded to a search on True Car for pricing and location of a Terrain. After a quick fact finding call Ivan was able to locate 2 Terrains that met my criteria. The pricing was very competitive with other web searches and dealerships. We made the quick decision to go the Hendricks to see what Ivan had located and take a test drive in a V6. Ivan is very professional, knowledgeable, and helpful. He treated me with respect of a friend and didn’t push. He let me make my own decision. (After seeing one on the lot similar to located Terrain I decided I didn’t like it, but I found just what I wanted on the lot.) Ivan is very easy to pleasant to work with. Ami is very professional, knowledgeable and helpful also. She made the finance part of the transaction easy and pleasant. We feel we have not only made a good business partner but personal partner, too. Everyone was pleasant to us. We will return when it comes time to buy our new truck. Thank you for a truly positive buying experience. More

VERY poor experience! I have sent all of this to the dealer well over a month ago and have received no response from the dealer. That is another problem. This is about I have sent all of this to the dealer well over a month ago and have received no response from the dealer. That is another problem. This is about the entire purchasing a certified GM car that touts the slogan “No Worries”. I purchased this car with the thought that I did not have to really “check” the vehicle out because it had passed a 172 point inspection and recondition process. Keep this in mind – THIS WAS A CERTIFIED VEHICLE, I SHOULD NOT HAVE HAD TO DEAL WITH ANY OF THIS! The first item was in registering and tagging the vehicle. After waiting in line at the DMV for about 40 minutes I was told I had all of my paper work that I needed except the inspection OD/ID from Hendrick Buick GMC Cadillac was OVER 60 days old. I was tagging the vehicle less than 30 days from purchasing the vehicle. I had to leave the DMV and spend over 1 ½ hours taking the vehicle back to the dealership to get a current OD/ID to tag the vehicle. I am very busy and this was a huge frustration and inconvenience. Prior to having to get the OD/ID, I had already made an appointment a week prior for items that need to be fixed on this Certified Buick. The Second Item: I purchased the car on a rather cool day and it was raining. Took it for a very short test drive and agreed to purchase the car. The air coming out of the vents was not “fresh” on the day I purchased the vehicle but thought maybe it had just set for a while on the dealership lot and it was not a big deal. On the first warmer day the smell that came out of the vents was horrible. The best way to describe it is, wet very bad smelling feet. This would get somewhat better as I would drive but never went away. Each time after the car was parked and it was warm outside the same horrible smell would pour out of the vents. The service department replaced the cabin air filter and sanitized the vent system. This has helped but the air is still not fresh. The Third Item: After purchasing the vehicle and leaving the dealership driving the car home I noticed that when braking at highway speeds there was a vibration when applying the brakes. I believe the vibration was from the rear brakes. The service advisor said this can happen when the brakes are used improperly OR sometimes when the car sets on the lot for a while. The service department turned all of the brakes which I am not pleased with because turning the disks when it is not needed can lead to warping or “hard spots” as the service advisor called them in the disks. I was informed that any further servicing needs of the brakes I would need to pay for and this was only done as a courtesy and billed to used cars. THIS IS A CERTIFIED VEHICLE – I THOUGHT I WAS BUYING WITH CONFIDENCE. The brakes had ALREADY been serviced during the certification process. The Forth Item: The outside temperature probe did not work when I purchased the car. I knew it had an outside temperature display when I purchased the car but did not bother to look for it when buying the car. A few days after purchasing the car I washed the vehicle and noticed that a temperature was being displayed in the radio LCD. It was reading -40 degrees. That at least let me know where it was, as I drove the car the same day the temperature display slowly went up to 10 degrees (it was about 80 degrees outside). Once the car dried the temperature reading went blank again with nothing. About 3 or 4 days before my appointment to have this looked at, it was raining outside and again the temperature display came on and read -40 degrees and this was a big problem. With the humidity outside the widows began to fog up and apparently the climate control system uses the outside temperature to help determine the way the system will work. I tried everything I could think of to get the system to defog the windows (using manual controls) but it did not help. It took over 20 minutes to get the windows defogged enough to be able to drive. I was told that a mouse had chewed through the wires and that is why it was not working and they again repaired this item as a courtesy because they did not know whether it had happened on their lot or at another time. I still do not feel the outside temperature display is working properly. I notice that the temperature is normally about 5 degrees different than the actual outside temperature. I did return the vehicle to the dealer for service again and was told it is working within the normal specification. The Fifth Item: The center arm rest console had the leather pulling away from the plastic. Not a big deal they ordered a replacement and replaced the arm rest. The Sixth Item: I feel the engine has a miss in it when it is idling at a traffic light or just in park. The service department says they have checked the engine and assure me the engine is not missing. I continue to feel a miss when idle. It is not all of the time but it is there. The Seventh Item: The Onstar system has not worked since I purchased the car. This was on the list to fix and I was told by the service advisor that the salesman did not activate it through the system. The salesman says that he did activate it through the system. I was told by the service advisor that it was fixed and that I could push the button and get it set up for the 3 month free trial. As of today when I push the Onstar button it STILL does not connect to Onstar. I just received a letter stating that it was my finial reminder to push the button the next time I am in the car to get it setup. I have pushed the button a number of times. I am tired of having to take the car back for things that should have been fixed and are not. To sum it up: I purchased a Certified used car from a Buick/Cadillac dealership. I wanted to drive away and enjoy my new purchase but have not been able to because of all of the frustration and problems the CERTIFIED GM car has had. I wonder if I have just purchased a car that will be nothing but trouble. I talked with my salesman for over 20 minutes about these items and while he listened, at the end of our conversation he said it was a Service department problem and I should talk with them. I felt the service advisor minimized the issues and my concerns. I feel as if some of these items were being put back on me in a subtle way. More