Cable Dahmer Buick GMC of Kansas City | Page 6

Bad Experience Trying to Cancel GAP Policy Previously purchased a 2011 Buick Enclave with a GAP policy from Hendrick Buick GMC in July 2013. Traded this vehicle to Hendrick Lexus North on 11/ Previously purchased a 2011 Buick Enclave with a GAP policy from Hendrick Buick GMC in July 2013. Traded this vehicle to Hendrick Lexus North on 11/20/2015, and asked them to cancel the GAP policy. They told me that I would have to cancel this at the Hendrick Buick GMC location, so I drove there. I met with Stephanie Wolf and provided copies of the paperwork showing the Buick was traded. She told me that the GAP policy could not be cancelled until BMO Harris Bank mailed the Lien Release to my home address and I provide her with a copy of that letter. I waited unti 01/04/16 and no letter arrived. I called BMO Harris Bank and they said they always send the Lien Release letter to the dealership and that Hendrick Lexus North received it on 12/02/2015. I contacted Hendrick Lexus North and had them email me a copy of the letter on 01/04/2016. I forwarded that email to Stephanie Wolf. I sent a follow-up email to Stephanie on 01/16/2016 asking if everything was in order, but received no reply. I left a voicemail message on 01/18/2016, and she replied via email that she submitted everything a couple of weeks ago. On 02/01/2016, I called the GAP company and they told me that the policy still wasn't cancelled. I called Hendrick Buick GMC and they said the check was mailed on 01/28/2016. I finally received my check, which was postmarked on 01/30/2016. This whole ordeal could have been resolved in a more timely manner if the people working in both Hendrick dealerships communicated with each other and not leave it up to the customer to do their jobs. Providing misinformation about where Lien Letters are sent, lack of follow-up skills, and not responding to phone calls/emails on a timely basis just goes to show you that Hendrick's does not care about customer service after the vehicle sale. More

Outstanding All my expectations were met and then some. They really made sure to go the extra mile. Travis and the management team went above and beyond. Highly r All my expectations were met and then some. They really made sure to go the extra mile. Travis and the management team went above and beyond. Highly recommend! Thanks guys! More

Family friendly Even when things go wrong-multiple times- Travis and the Hendricks GMC management team were kind enough to treat me like family. I'm used to first cla Even when things go wrong-multiple times- Travis and the Hendricks GMC management team were kind enough to treat me like family. I'm used to first class service having grown up in the GM family myself, and I couldn't have asked for better care, service, or understanding of the situation. I think we finally landed on the right truck. Thanks for taking care of our family in service and in buying new vehicles. Best, Austin Klein More

Do not waste your time My wife and I went their to look at a hummer h3. We drove two miles and the check engine light came on. We took it back and drove it into the service My wife and I went their to look at a hummer h3. We drove two miles and the check engine light came on. We took it back and drove it into the service department. Carol the used manager comes out and starts in with the games. The vehicle has not even been looked at yet by a mechanic and of course he knows why the light came on. Ask me about my trade and offers me $500. I laugh at the insult and he goes what's so funny that's a fair offer your car is a piece of junk I can't get any money for it. He refuses to lower the price of the hummer and walks away. Then we are asked to fill out a credit app. We still don't know what's wrong with the hummer. They had us sitting in the middle of the office and it felt like a trip to the 80s and I felt like all carol wanted to do was play games. Did not work with us at all. Carol talked down to us the whole time and made us feel uncomfortable and like we were just a number. He talked so fast I couldn't comprehend what he was saying. Carol only used sales speak which we didn't understand. So we have been here over an hour still no word on the hummer. Here comes carol again and takes off $200 off the hummer lol!! I tell my wife lets go. carol wads up are paperwork and says ok I guess we won't do business with you and laughs. What a joke he was! Are salesman was great and he even looked uncomfortable around Carol like he couldn't believe how unprofessional he was. Treat your customers like you care and maybe you'll get more business. I think Carols boss should know how unprofessional he is. I guess he is new at this. Either was we will be going to another dealer for a Hummer. Please avoid this place it is a waste of time if your looking for an honest caring dealer. Carol is what I think of when you see a slick talking dishonest salesman only worried about the money in his pocket. You can feel the tension in the room when he is present . More

Disappointment Terrible experience ......we went to dealership to look at GMC Acadia. Sales man met us at the door and said he did not have an Acadia on his lot but Terrible experience ......we went to dealership to look at GMC Acadia. Sales man met us at the door and said he did not have an Acadia on his lot but he would have one brought over from another lot down the street. We scheduled an appointment for 5pm to come back and see vehicle. We requested to come back at 6pm but the salesman asked us to come back at 5pm. He said that would work better for him. We Arrived at 5:10pm. Salesman Could not locate the Acadia anywhere. Mind you We drove 40 minutes to get to this appointment. Salesman Said the porter must have taken the vehicle back to other lot. Then he stated that the porter was just doing his job. He asked to come back on Monday. Obviously does not value our time. Needless to say We will not be back. More

Rookies and Lies Made a 5pm appointment with Emily who no showed after multiple emails setting a time. Was handed off to rookie with 6 months experience. I was told Made a 5pm appointment with Emily who no showed after multiple emails setting a time. Was handed off to rookie with 6 months experience. I was told via email that all personnel would be available to the deal I was looking for. After the requisite office-to-office hopping by the rookie I was told that there were no banks available to make the deal because it was after banking hours. Huh. Last car I purchased the deal was closed at 9pm. Not only will I not go back but I will make sure everyone knows...they're just another crappy car dealer. If you can't make the deal just say so. But that is the lamest excuse I've ever heard. More