Cable Dahmer Buick GMC of Kansas City

I'll never get that day back! First off, I won't use my salesman's name because I'm sure they're all trained to do the same routine so singling out one individual isn't my goal her First off, I won't use my salesman's name because I'm sure they're all trained to do the same routine so singling out one individual isn't my goal here. Anyways, within five minutes of meeting my salesman, he was telling me how good he is and how he's the top guy at this place. Oh yeah, another one of these guys. If you're so good, you shouldn't have to tell the customer, they should be able to come to that conclusion on their own after the sale is final. Then there was the back and forth to the boss's office to 'work the deal'. He said he didn't want to waste my time yet it seemed like that was the only thing he did well. Oh wait, pushing BS extra's on me was another thing he did well. I told him multiple times I didn't want thousands of dollars (not) worth of options and he didn't listen. He just nodded his head and went on with his routine. Then there was finance where I got the same pushy agenda as I did with the 'top sales guy'. It's lame! So why didn't I leave? Because I didn't want to waste more time trying to find a good dealer and then possibly going through the same S somewhere else. Which, by the way, after talking to a friend, does seem to happen a lot. She was at a GMC dealer in Oklahoma and had an almost identical experience with the same 'routine' as I did. I would like to think most people know that when buying a vehicle, the dealer always comes out on top, but GD why does it have to be the same orchestrated experience everywhere!? More

Service Took my car in for service and tire rotation, 3 times I took the car in and they told me that they rotated the tires and they did not. I know this bec Took my car in for service and tire rotation, 3 times I took the car in and they told me that they rotated the tires and they did not. I know this because I damaged my front right tire and had it changed with a different brand and every time they say its rotated I see the different brand remaining on the same front right wheel,. it was not until I called them out on it and contacted Buick that they called me in and rotated it... I would never go back there for service or to purchase a car from them. I have now changed to a different dealership for service.. I wonder how many times they did not change the oil and say the did???... poor service... More

Wondeful visit this is how car buying should be! Staff was very friendly and listened to what I wanted. Debra Essex was great thru the whole experience. I felt I got a good deal and will also be a re Staff was very friendly and listened to what I wanted. Debra Essex was great thru the whole experience. I felt I got a good deal and will also be a repeat customer. More

Didn't plan on buying a new car. I walked in to see what the new technology was available on the newer cars. I really didn't need a new car as I was driving a 2011 Terrain with less I walked in to see what the new technology was available on the newer cars. I really didn't need a new car as I was driving a 2011 Terrain with less than 23,000 miles but, as a senior citizen, I thought the driver assist stuff was right up my alley. Anyway, Tristan, the little **** (you can edit that out), knew actually what to show me. I bought a new Acadia All Terrain that same day. I bought a lot of cars in my lifetime, but actually enjoyed this experience. More

Great experience Hendricks GMC I have never looked and bought a car the same day but, because of Anthony Harris I did. He was so helpful, personable and knowledgeable, he made the b I have never looked and bought a car the same day but, because of Anthony Harris I did. He was so helpful, personable and knowledgeable, he made the buying experience very enjoyable, he is a prince We are so happy with our terrain and more than likely we will go back the Hendricks for our next purchase. More

Always start here first I have purchased a number of cars here over the past decade and have found their selection, service and negotiations very good. Just purchased a Lac I have purchased a number of cars here over the past decade and have found their selection, service and negotiations very good. Just purchased a Lacrosse that had everything we wanted and about where we expected to pay. More

Truck Purchase I had a great experience here! Tristan was great to work with and the financing was a quick and easy process. Highly recommend! They gave me a great d I had a great experience here! Tristan was great to work with and the financing was a quick and easy process. Highly recommend! They gave me a great deal and really worked hard for financing! More

Honest and helpful I had a great experience at Hendrick. They worked hard to find the used car for me. The pricing was fair. Everyone was very helpful. I have already re I had a great experience at Hendrick. They worked hard to find the used car for me. The pricing was fair. Everyone was very helpful. I have already recommended Hendrick to a friend. I would certainly be a return customer if needed. More

Top to Bottom solid! I have purchased several cars and almost all GMs. I have been using Hendrick GMC service for all my maintenance, but this was my first buying experien I have purchased several cars and almost all GMs. I have been using Hendrick GMC service for all my maintenance, but this was my first buying experience. Tristan was quick, enjoyable to work with and made the process easy. Finance group was great and I even had a situation that required talking to Eli the GM. They all went above and beyond to get me the best deal! More

1st time buyer Great experience and very friendly staff. Made the buying process very easy. Anthony was our salesman and he did a great job. Would recommend you chec Great experience and very friendly staff. Made the buying process very easy. Anthony was our salesman and he did a great job. Would recommend you check them out. More