Cable Dahmer Buick GMC of Independence - Service Center

SERVICE WORK I took my wife's car, a Cadillac SRX, in for a problem that only happens once in awhile. The service writer, Josh Hacker, was very understanding and p I took my wife's car, a Cadillac SRX, in for a problem that only happens once in awhile. The service writer, Josh Hacker, was very understanding and patient. We left the car and of course the problem never showed up. After getting the car back it happened again. This time Josh called general motors and found out that the problem has been know to happen in other cars. Josh solved the problem and now all is good. Great service area, clean and all smiles around. More

Great service and once the work was completed the total bill was actually less than what was quoted. Service department is always very helpful and friendly. and once the work was completed the total bill was actually less than what was quoted. Service department is always very helpful and friendly. More

Car Repairs Jeff Babbit (Service Dept.) takes care of your car needs in an exceptional way. From my first visit Jeff has always taking care of my car issues. Jeff Jeff Babbit (Service Dept.) takes care of your car needs in an exceptional way. From my first visit Jeff has always taking care of my car issues. Jeff always ask if there is any other issues or concerns before printing the work order. Jeff explains in great detail what work was completed and also what may caused problem. More

Dan Boyer, Ryan B, Mike K., Carey, and crew are awesome. I had a particularly good experience today. This Buick dealership delivers a high quality experience regularly. Carey was the service specialist and I had a particularly good experience today. This Buick dealership delivers a high quality experience regularly. Carey was the service specialist and made my experience a great one! I feel like they are trying to set themselves up to be a truly premier dealership. This includes the consistent professionalism, customer focus (as Carey delivered today), speed of service, attentiveness, and general treatment of the customer. The sales staff, Mike Klein in particular, seem to really care. I did not get treated like a dollar sign. I got treated like a friend. Thank you guys. More

Superb!! Jason is great to work with--treats you like you are made of PLATINUM! This dealership is fantastic to work with and keeps it's clients best interest Jason is great to work with--treats you like you are made of PLATINUM! This dealership is fantastic to work with and keeps it's clients best interests first. More

came into a regular recall fix All I came in for was a recall and i felt like I got great customer service like I was a paying customer, it turns out they didn't have the part in bu All I came in for was a recall and i felt like I got great customer service like I was a paying customer, it turns out they didn't have the part in but it was still ok, although now I want a new buick, Sergio talked it up , he showed me where to go when i got there, he was nice enough to walk me there More

service dts excellent job on car. gave loaner and came next to pick up car. Cole was excellent in explaning my car issues and option. front desk was great on pape excellent job on car. gave loaner and came next to pick up car. Cole was excellent in explaning my car issues and option. front desk was great on paper work. More

Dissappointed I called to set up an appoint for oil change and to see if they could check for software updates. I was advised that just because there are up dates d I called to set up an appoint for oil change and to see if they could check for software updates. I was advised that just because there are up dates doesnt mean you have to do it. The updates are to fix problems and if you are not experiencing problems then it's not necessary. WHAT????? So, I schedule a 1000 O'clock appoint for oil change only. So 1 hour l later stnot done. While waiting the cashiers phone keeps going off (Facebook messenger or texts) while customers are standing at window. She keeps looking at phone and answering messages. Needless to say NEVER coming back!!! Total time for a oil change only 1 hour and 15 minutes. Absolutely unacceptable!!!!!!! Obviously was not Coles fault but seriously. Get in vehicle and smell of burning oil must have pour it on motor. Now headed to Hendricks for software update More

Awesome and Honest Jason has been so helpful, knowledgeable and caring service person at Cable Dahmer for years. Every time I brought my vehicle in he met my needs pers Jason has been so helpful, knowledgeable and caring service person at Cable Dahmer for years. Every time I brought my vehicle in he met my needs personally and professionally. I never wrote a review and I felt the need to give him his kudos. This man needs a raise whatever the the incentive is for taking care of a Cadillac customer!! Way to go Jason More

Sergio was great Sergio sold me my truck and today I came in for my 90 day visit. Sherri was my person assigned to me today and she wasn't available but Sergio stepped Sergio sold me my truck and today I came in for my 90 day visit. Sherri was my person assigned to me today and she wasn't available but Sergio stepped up and was greatly appreciated More