Cable Dahmer Buick GMC of Independence | Page 38

Truly a Difference that will make you come back!! From start to finish to even follow up items; truly a very memorable experience that will make you ask why isnt service like this everywhere. Attenti From start to finish to even follow up items; truly a very memorable experience that will make you ask why isnt service like this everywhere. Attention to detail, personal, timely, prompt, always willing to support your needs and made it a wonderful experience!!! Mike Klein, Sherrill Bass and Ashley in service, I cant thank you enough for your exceptional service and how well you treat your customers You seperate your self by doing everything you said you would do and found ways to do even more, very rare in todays world, thank you so very much Rick M More

CABLE-DAHMER BUICK GMC CADILLAC EXCELLENT PERSONNEL&SERVICE ALMOST TWO YEARS AGO, MY WIFE AND I PURCHASED A USED NISSAN MURANO FROM THE ABOVE USED CAR LOT. WE PURCHASED THE TWO-YEAR CENTURY WARRANTY NOT KNOWI ALMOST TWO YEARS AGO, MY WIFE AND I PURCHASED A USED NISSAN MURANO FROM THE ABOVE USED CAR LOT. WE PURCHASED THE TWO-YEAR CENTURY WARRANTY NOT KNOWING WHAT MIGHT HAPPEN IN THE NEXT TWO YEARS. WE HAVE HAD THE OIL CHANGED AND HAD SOME OTHER WARRANTY ISSUES IN THE LAST YEAR. EVERY TIME THAT WE CAME IN TO CABLE-DAHMER SERVICE DEPT., WE WERE ALWAYS GREETED WITH A SMILE AND EVEN A LOANER WHEN WE COULDN'T WAIT. I/WE WANT TO ESPECIALLY THANK COLE FITZPATRICK AND HIS CREW FOR THE LAST TIME WE HAD THIS CAR IN THE SERVICE AREA WITH A COUPLE OF PROBLEMS. NOT BEING A NISSAN DEALER, AFTER A COUPLE OF LOANERS, COLE AND HIS CREW GOT EVERYTHING FIXED. WHEN I CAN SAVE ENOUGH MONEY, MY NEXT CAR WILL BE A USED BUICK ENCLAVE!! More

No issues ever! I always use the same 2 service advisors and they both are always very pleasant to work w/ from the beginning to the end. They go above and beyond eac I always use the same 2 service advisors and they both are always very pleasant to work w/ from the beginning to the end. They go above and beyond each time that I am there. More

Cable Dahmer GMC--very positive car buying experience Excellent experience buying new car from Sergio Moyer and team at C-D. Went above and beyond in terms of flexibility, accomodating my schedule, made Excellent experience buying new car from Sergio Moyer and team at C-D. Went above and beyond in terms of flexibility, accomodating my schedule, made sale process a very positive one. The focus on me as customer was beyond anything I expected from a car dealer. Congratulations to Cable Dahmer for supporting such a customer-centric culture. Thanks Sergio and team. More

MY WONDERFUL SERVICE EXPERIENCE! OUR CADILLACE SRX NEEDED AN OIL CHANGE, TIRE ROTATION, AND 2 RECALL ITEMS COMPLETED. JEFF GREETED ME AND HE EVEN REMEMBERED MY NAME FROM THE LAST OUR CADILLACE SRX NEEDED AN OIL CHANGE, TIRE ROTATION, AND 2 RECALL ITEMS COMPLETED. JEFF GREETED ME AND HE EVEN REMEMBERED MY NAME FROM THE LAST TIME! HE WAS VERY FRIENDLY AND EFFICIENT IN HIS WRITING UP THE ORDER. HE GOT ME A LOANER SO I COULD RUN AN ERRAND OR TWO WHILE THE CAR WAS BEING SERVICED. THE SERVICE WAS PERFORMED IN THE AMOUNT OF TIME HE SAID IT WOULD BE, AND HE CALLED WHEN IT WAS DONE. VERY EASY TO RETURN THE LOANER. LOVE, LOVE, LOVE CABLE DAHMER SERVICE DEPARTMENT AND THE LOANER CAR PROGRAM! JEFF DID A WONDERFUL JOB GETTING EVERYTHING TAKEN CARE OF, More

Terry Overall it was a good experience. Truck had some minor scratches when I picked it up and they kept the truck to fix them. Took a little long to get it Overall it was a good experience. Truck had some minor scratches when I picked it up and they kept the truck to fix them. Took a little long to get it back but was happy with the result. More

Service seems VERY low quality and under experienced I went up to Cable Dahmer Cadillac to get the 100,000 mile services my Escalade was about due for that had been recommended to me from my home town de I went up to Cable Dahmer Cadillac to get the 100,000 mile services my Escalade was about due for that had been recommended to me from my home town dealer before I moved to Kansas City completed today. When I pulled up to the dealer ship I had noticed that I had drove up to what appeared to be the wrong side of the service drive, my first negative thought was wow, they have really poor lot direction. No signs for new customers to know where they are going. As I drove around the building I noticed that the way there lot is set up is very confusing, hard to navagate around, and looks sloppy and unorganized. Upon driving around the building I noticed one of the service area doors had a huge what looked like an oil trail leaving the door. My first thought was oh my I hope that does not happen to my car... As I drove around the back side of the building I noticed 3 what also appeared to be oil trails going around the back of the building. Then noticed one huge oil trail and one smaller one leaving a bay in the corner of the building, one of the oil trails was MASSIVE and went behind the building... My only thought was there is no way that car is even still running and how sorry I felt for that customer. At this point I had seen enough negative things that I did not even stay to stop in for service, I am going to be doing some looking for a Cadillac dealer here in Kansas City that knows what they are doing. Not one that has the exterior appearance of a low level car line or a Jiffy Lube failure... More

90-Day Follow-up Service Cable-Dahmer is really trying hard to provide awesome sales and service. We had a wonderful experience when we bought the car and also when we had it Cable-Dahmer is really trying hard to provide awesome sales and service. We had a wonderful experience when we bought the car and also when we had it serviced. We loved working with Jim Berg, Sherill and the entire C-D crew. Keep up the great work! More

Customer Care My experience working with Carlos Amezcua was a five star rating plus, listened to our concerns, what I was looking for and cared, car bought My experience working with Carlos Amezcua was a five star rating plus, listened to our concerns, what I was looking for and cared, car bought More

problemed Yukon I was having trouble with my Yukon and Cable-Dahmer was the 2nd place i took it to get fixed. The service dept was very friendly and helpful. Unlike m I was having trouble with my Yukon and Cable-Dahmer was the 2nd place i took it to get fixed. The service dept was very friendly and helpful. Unlike most places I've taken vehicles to be worked on, Robert Brooks didn't throw parts at the problem to see if it fixed the problem he and his staff spent hours working with my car to make the car duplicate the problem and fixed the problem. The communication between myself and the shop was wonderful they kept me informed and fixed my car. The other real treat for me was they allowed me to use a loaner when they were fixing my vehicle. I will return for any further service and will recommend everyone do the same. More