CMA's Valley Subaru

Great Service We have been shopping for an Outback since August. We stopped by in August and test drove a few Outbacks. Bill Yetzer spent a lot of time answering ou We have been shopping for an Outback since August. We stopped by in August and test drove a few Outbacks. Bill Yetzer spent a lot of time answering our questions even though we weren't quite ready to buy at that time. We came back in January ready to buy. My husband and I ended up working with Brian Henkel. We felt no pressure to buy and felt like Brian treated us well. He was very helpful and helped us find the Outback we wanted. He spent a long while introducing us to our new vehicle and showing us the features, even though it was past closing time. We are very pleased with our experience buying a car at Valley Subaru. Thank you. More

easy transition to a new subaru My wife and I were pleasantly surprised with our recent purchase of a 2016 Subaru Outback limited. Our timeline for a new car purchase was moved up by My wife and I were pleasantly surprised with our recent purchase of a 2016 Subaru Outback limited. Our timeline for a new car purchase was moved up by the decline of our previous car. We were not looking forward to the experience but the folks at Valley Subaru made the process simple, quick and easy. Their selection and explanation of the difference in the options available helped us to feel comfortable in making a decision and their process made it quick and painless. I would highly recommend talking to Frank in person to find just the Subaru that will fill your needs at a reasonable price. I expect to continue dealing with Valley Subaru. We had a Subaru in the past but our last car wasn't one. My wife really missed her old Subaru and now we are back to stay. :-) More

Great service and great teamwork at Valley Subaru I recently purchased a new Outback Premium at Valley Subaru. I was referred there by two different online purchase groups...Consumer Reports and Cost I recently purchased a new Outback Premium at Valley Subaru. I was referred there by two different online purchase groups...Consumer Reports and Costco. My first interaction was with their online sales rep, Jessi Pletcher. After she emailed me quotes for three vehicles, I decided to come in and try them. She referred me to Frank Smith. He helped me with my test drive, explained many of the features to me, and helped me come up with the configuration I wanted. After choosing my vehicle, I was able to complete paperwork on the purchase, but decided I wanted to return the next day to pick it up. Frank was off that day and so Patrick, another salesman, took over when I arrived (pre-arranged). He was extremely thorough in his overview of all the features on the car, and I left feeling very well "trained". I felt the teamwork the employees displayed was remarkable. I know they work on commission and for them to work together shows a great commitment to customer service. This is the best car-buying experience I have ever had! Thanks very much!...and I LOVE my wonderful Outback! More

My best car buying experiences ever! My sales associate friendly, knowledgeable, and was never "pushy" about selling me a car. He made sure I knew about all the different options Valley My sales associate friendly, knowledgeable, and was never "pushy" about selling me a car. He made sure I knew about all the different options Valley Subaru as available yet actually listened to my preferences and needs. Everyone at Valley Subaru was genuinely interested in making sure I got the car I wanted at a great price! More

Wonderful experience with Valley Subaru!! Our sales associate, Patrick Hecht, was great and easy to work with. There wasn't any high pressure to buy a vehicle and he was happy to let us driv Our sales associate, Patrick Hecht, was great and easy to work with. There wasn't any high pressure to buy a vehicle and he was happy to let us drive as many vehicles as we wanted. He was very patient with us as we asked many questions about the vehicles and the deals they were offering. We usually aren't comfortable with sales associates riding along while we test drive vehicles but Patrick was a pleasure to have along. We ultimately choose the Subaru Forester and were very pleased with the deal we received. All the associates we had contact with during the buying experience were very professional and helpful. We would definitely recommend Valley Subaru. More

Friendly, understandable staff! Helped buy my first car! My sales associate was super helpful and put me under no pressure to buy a car, which was very nice since this is my first car buying experience. He a My sales associate was super helpful and put me under no pressure to buy a car, which was very nice since this is my first car buying experience. He answered all my questions, was very understanding, and worked with me to meet my expectations. I would highly recommend this dealership to anyone looking for a car! More

The Valley's Best Subaru Dealer We bypass another Subaru Dealer to go to Valley Subaru in Staunton which is about 40 miles from us. We wouldn't go anywhere else to purchase or to We bypass another Subaru Dealer to go to Valley Subaru in Staunton which is about 40 miles from us. We wouldn't go anywhere else to purchase or to have service done. The people are excellent to work with . They are friendly, knowledgeable and will do all they can to be of assistance. I trust them completely. More

Thanks! I knew I wanted a new Subaru Forester, so I checked out the deals at all my local dealerships using the internet and visiting in person. Valley Subar I knew I wanted a new Subaru Forester, so I checked out the deals at all my local dealerships using the internet and visiting in person. Valley Subaru gave me the best price and the best trade-in deal. The sales personnel, including Jessica (online) and Patrick (at the dealership) were friendly, courteous, easy to talk with, and very knowledgeable. Although the exact model I wanted was not on the lot, Charles somehow pulled some strings and had it delivered quickly to the dealership. When I went to pick it up, Patrick took a lot of time to explain all the buttons/features on my new car; he even set up the Bluetooth option with my phone for me. Great service! I love my new Subaru! More

Subaru went above and beyond to provide Incredible service. Jessi and Brian went out of the way to make my car shopping experience pleasurable. Brian is an excellent teacher; patient, knowledgeable, good peep Jessi and Brian went out of the way to make my car shopping experience pleasurable. Brian is an excellent teacher; patient, knowledgeable, good peeps skills, positive smile and personable. The stress of buying a new care was completely eliminated thanks to Brian and Jessi.. Brian even stayed past closing time two days in a row to answer all my questions, he even gave me a detail tutorial about every aspect of the CrossTrek....Once again the whole staff was extremely helpful their way to make the process go as smooth as silk.. I am very happy with my experience.....Kudos to the folks at Valley!! More

Worth the drive over the Mountain! I'm not a shopper - But the time had come to trade in my Volvo, and I wanted something as safe, but with more space to haul things and go in snow. I h I'm not a shopper - But the time had come to trade in my Volvo, and I wanted something as safe, but with more space to haul things and go in snow. I had Subarus years back, so after considering many cars I went to my local Subaru dealer in Charlottesville. My friend (and car advisor!) urged me to go to several dealers, so that night I sent an email for a best price from Valley. I almost immediately got a nice email from Jessie, and a follow-up call. I made an appointment and headed over the mountain the next day. Jessie was at another location, so Caroluce came to my aid. We truly had fun - test drove a few, talked price, trade-in, where we grew up, showed pictures of our dogs.... I really didn't plan to buy that day, but the deal was more than fair, the experience so stress-free that we pretty quickly came to a final deal. I'm now the proud owner of an Outback Limited - and now I know I can bring my dog, Elvis to visit when I bring it in for service! I'm so glad I made the trip over to Staunton - don't hesitate! More