CMA's Toyota of Martinsburg

this has got to be the most unorganized service department I have ever dealt with. We are a used vehicle dealership and we have needed to out source work to our nearest Toyota dealer and both times department I have ever dealt with. We are a used vehicle dealership and we have needed to out source work to our nearest Toyota dealer and both times have been an absolute disaster. Currently the truck has been there for a week with NO communication on their end or any update. Secondly I called just a little bit ago and needed the previous RO sent to me and the lady said they can send it Monday. It takes maybe a whole 2 mins to send an email. The last time we had send the same truck they threw 3 different parts at it, cause THEY didn't even know what was wrong with it. Certified techs? No absolutely not. We even received the vehicle back with another issue that was not present at all before. I will not be bringing our vehicles back to Toyota in Martinsburg they suck and need better staff that can actually do their job. Every time you call they literally always have to put you on hold for 10 plus mins then they get back on the phone and try to justify that they cannot give an update. Its insane. Don't even waste your time going there. More

I recently purchased a 2025 Tacoma TRD Pro in Mudbath from CMA's Toyota of Martinsburg, and I can honestly say it was one of the best car-buying experiences I’ve ever had. Living in DC, I first tried from CMA's Toyota of Martinsburg, and I can honestly say it was one of the best car-buying experiences I’ve ever had. Living in DC, I first tried local dealerships like Passport, Koons, and Sheehy—but all I got was poor service, condescending attitudes, and no willingness to work with me. In contrast, when I contacted CMA, Stephen Goldbranson reached out immediately and went above and beyond to help me get the exact truck I wanted, at the price I was looking for. Keith Barrow in finance was equally professional—he didn’t try to upsell or push financing on me. I had my own financing and only wanted the Toyota extended warranties. Keith not only respected that but gave me a fantastic deal on ToyotaCare products—something no other dealer was willing to do. They also matched my CarMax trade-in offer, saving me a trip and avoiding the low-ball offers I got elsewhere. When I arrived, the truck was washed, gassed, and ready to go. I was in and out in under an hour. Totally worth the drive from DC. I’ll absolutely go back for my next truck—10/10 service all around. Highly recommend Stephen, Keith, and the entire CMA team! More

I would definitely recommend CMA’s Toyota. It did not take me long to walk out with my new 2025 Camry. Jason was attentive and helpful every step of the way. I was also assisted by Matt and Ni It did not take me long to walk out with my new 2025 Camry. Jason was attentive and helpful every step of the way. I was also assisted by Matt and Nick they were very professional. Thanks again to my team 5 stars !!! More

I just purchased a 2024 Toyota Sienna Limited with AWD, 2.5l hybrid engine, lane keeping assistance, navigation, bucket seats (front & 2d row) dynamic cruise control, & a lot of other convenient & modern f 2.5l hybrid engine, lane keeping assistance, navigation, bucket seats (front & 2d row) dynamic cruise control, & a lot of other convenient & modern features from CMA’s Toyota of Martinsburg. I have purchased about 27 new cars/trucks/SUVs and prefer to go to CMA because of their pleasant staff, great selection, and competitive pricing. I always begin my shopping experience online by requesting an out-the-door (OTD) quote from at least four dealers. CMA provided the best pricing and had a good selection (they seem to have the best vehicle selection and configurations in WV, MD, & VA). They had a few vehicles that I liked sitting on their lot. My first interaction was with Allison who forwarded my request for an OTD quote to Jonathan Jaeger, the sales manager. Jonathan sent the quote within a couple of hours. Since it was the best price I received out of 6 dealership quotes, I decided to drive 180 miles to pick it up. It was a long drive, but proved to be worth it. When I showed up I received the exact price & exact vehicle that I was promised. My salesman, Kagen Teets, provided me with a nice test drive, helped with the initial paperwork, & provided a thorough introduction to my new Sienna. He guided me thru the process to set up my new Toyota owner’s account via the Toyota app. Tyler Staddon from the business office prepared and finalized all the paperwork & financing and carefully explained all the additional extended warranty coverages available. CMA has been selling cars for a long time and has earned a reputation (in my opinion) of providing a friendly, honest sales buying experience. No pressure. No gimmicks. No old school tricks. I hope to buy my next Toyota or Chevrolet vehicle from CMA’s Toyota of Martinsburg. More

Wyatt Mullenax just recently sold me on a fully loaded 2024 Tacoma SR5. He was super respectful and responsive throughout the process and always had the answer or would find it for me. A salesmen I would 2024 Tacoma SR5. He was super respectful and responsive throughout the process and always had the answer or would find it for me. A salesmen I would go to every time! I also must add an extra shout out to Wyatt and the CMA team because they worked with me fully remotely. I’m from Pittsburgh and this dealer is about 4 hours away. They gave me a great value on my trade and a deal I couldn’t pass up. I would definitely continue to work with Wyatt and CMA in the future. More

Took my 2009 toyota Tacoma in for inspection problems were found found and I had to pay for parts in advance while waiting for repairs I found another Tacoma on the lot so traded in with assurance I woul were found found and I had to pay for parts in advance while waiting for repairs I found another Tacoma on the lot so traded in with assurance I would not have to pay for repairs. When my bills came in I had a charge for parts. Went to CMA to get reimbursed but was told manager was on vacation but due back the next week and would get back to me. Still nothing! They want their money fast but when issues arise fail to deliver More

I would say, my best experience of car buying in recent years. I live in Maryland and was looking for a new Corolla Cross Hybrid XSE. First off, I was having tough time finding one in the color I wanted, a years. I live in Maryland and was looking for a new Corolla Cross Hybrid XSE. First off, I was having tough time finding one in the color I wanted, and if I did find one, majority of the Maryland Toyota dealers were acting like it was still 2021-2022. So much attitude and little to no willingness to sell the vehicle. Well, after looking for a Corolla Cross for a couple of weeks in MD and VA, I widened my search to 100 miles from my zip code and came across CMA's Toyota, and I am glad I did. From the start till the finish, the experience was one of the best, if not THE best, experience I have ever had in buying a vehicle. I was initially in touch with one of the managers, Ashley Olson, who was pretty quick in responding to my inquiry, and had absolutely zero issues sending me an Out-The-Door price over email, most of the dealerships in MD flat-out declined to provide me one. After her initial responses, I was connected to their sales person Travis, or T.J., for further communication and I will like to mention that Travis was an exceptional Sales person. He was more than willing to work with me, without any type of attitude or delay. He was extremely prompt and quick with his email responses, and wasted no time. When I arrived at the dealership, he was already ready with my car, cleaned and topped off with gas, up at the entrance. Once we started the process, I told my brother, who was my ride there that we should pitch our tents because, based on my previous car buying experiences, we will be there for a while to get the process completed, and I was dead wrong. Keith, CMA’s finance manager, took barely 15 minutes to get everything signed and get my temp tags ready. Not only that, he was absolutely zero-pressure guy. He did not try to upsell me any add-ons or extras. We went over the list of any optional items, but he did not try to over sell any of them to me, which is a MAJOR plus for me. All in all, from the time we got at the lot, till the time we drove away in the new vehicle, it took us an hour and a half (rounded up), which included a short test drive of the vehicle, and looking around at another vehicle as well, which must be the quickest vehicle purchase I ever did in my 20 years of vehicle buying. It could be because I paid by personal check, but even in the past when I paid in personal check, it still took longer than an hour and a half. I could not be happier with my experience, and quite frankly, with the recent madness of extreme price hikes of vehicles and shortage of inventory, I was not looking forward to my vehicle purchase, but I am glad that CMA's Toyota staff made it as painless as possible, for which, I cannot thank you enough! *** This review is going to be a multi-platform review, meaning, I will be posting it on other review sites as well *** More

Horrible. I had a verbal agreement, emailed invoice, and text agreement. Confirmed time to buy car. Dealer called 1 hour before I showed up stating they sold t I had a verbal agreement, emailed invoice, and text agreement. Confirmed time to buy car. Dealer called 1 hour before I showed up stating they sold the car from under me. Lied to me the entire time. Not professional, do not trust. Do not do business here at all. More

I have to say, my wife and I were impressed with the customer services, (SALES) We did not plan on purchasing a vehicle that evening, but because of how the sales lady worked with us.we seen a person t customer services, (SALES) We did not plan on purchasing a vehicle that evening, but because of how the sales lady worked with us.we seen a person that was looking at what we needed and not just trying to sell a car. She cared about who we were and what we needed in a Vehicle. More

Jeremy and Tyler, Thank you so much for the exceptional service you provided during my recent purchase! You were both professional, fun, informative, and extremely helpful! Top-notch service from beginning service you provided during my recent purchase! You were both professional, fun, informative, and extremely helpful! Top-notch service from beginning to end! Great communication! More