CMA's Subaru of Winchester

Checked in by Brian, provided a car to get back to work. Brian called when the car was done. Fantastic service, the car washed too!!! Brian called when the car was done. Fantastic service, the car washed too!!! More

Handled the car on an appointment on time. Service desk very positive. A pleasant experience. Took care of a recall on there like on electronics system to delete the ridiculous on off system for The start very positive. A pleasant experience. Took care of a recall on there like on electronics system to delete the ridiculous on off system for The start stop on the engine. A ridiculous set up to begin with. More

I was skeptical doing business with a large dealer network, however to date my skepticism has proved to have been wrong. Seamless from day one. Trust this will stay true in the future. network, however to date my skepticism has proved to have been wrong. Seamless from day one. Trust this will stay true in the future. More

Although my experience (my first) with this dealership was excellent, I have been asked to rate it too many times. This has been frustrating. Not sure I’ll ever do it again. Enough! was excellent, I have been asked to rate it too many times. This has been frustrating. Not sure I’ll ever do it again. Enough! More

Excellent Service I have had my vehicles serviced here for 20 years. The techs in the service department are professional, respectful, and are honest. I have now a 20 I have had my vehicles serviced here for 20 years. The techs in the service department are professional, respectful, and are honest. I have now a 2019 Subaru Impreza and I could not be happier with the service. It is quick and thorough. I would not go anywhere else for service for my Subaru. More

The Service Department at Winchester Subaru is top notch. Excellent customer service! Everyone one on the team is very friendly, courteous and knowledgeable. Will not take my vehicles anywhere else. Would hi Excellent customer service! Everyone one on the team is very friendly, courteous and knowledgeable. Will not take my vehicles anywhere else. Would highly recommend!! More

Service Always Outstanding Used the service department for several years. Always excellent service. They have always been professional and friendly. They answer my questions com Used the service department for several years. Always excellent service. They have always been professional and friendly. They answer my questions completely. First service department I have completely trusted. More

Very honest salesperson, agreed the price over the phone. When I arrived, bought the car with price we agreed on. Very good service, no stress. When I arrived, bought the car with price we agreed on. Very good service, no stress. More

What a pathetic excuse for a dealership. It’s places like this that makes people not want to deal with dealerships ever. I was interested in a used vehicle. Got in touch with their sales person, Duncan Carls this that makes people not want to deal with dealerships ever. I was interested in a used vehicle. Got in touch with their sales person, Duncan Carlson, I tried to make an offer. The guy refuses. I made another offer that was a few hundred off the list price. I was told there is no room for price reduction because the vehicle was in perfect condition and that there were people waiting to purchase the vehicle and that there was already a person who was working out their loan to buy the vehicle. Keep in mind, I had told Duncan I would be coming from about 7 hours away. Nonetheless, when I call him up, all of a sudden the vehicle is available and he wants me to sign a price agreement immediately as well as a credit application. What happened to the hundreds of Americans rushing to Winchester, VA to purchase the vehicle? Next I asked him to send me pictures of the vehicle, he does. Except he doesn’t point out to the brakes which are worn to the squealers or the tires which are down to 5/32 or the engine oil pan that is seeping Keep in mind, this was the person who stated that the vehicle would be sold immediately because of their competitive pricing “someone will buy this vehicle at advertised price in less than 10 days”. I asked if there was extended warranty available for purchase. To which I was told “yeah sure, it’s got less than 100k miles”. Ok, great. Then I asked why was I filling out a credit application when in reality I was using a personal check to pay for the vehicle. His response was he needs to make sure I am upstanding citizen. Ok.... I made it clear that the credit report should not be pulled till I test drive the vehicle. Guess what? Less than 5 mins after I fill out the report, my credit gets pulled. WHY DID YOU PULL A CREDIT INQUIRY FOR NO REASON AT ALL? Finally, after driving there for 7 hours, the vehicle not only has the issues listed above, it also has a pretty severe timing chain whine. When I pointed it out and said, if they drop the price a little bit I would buy it. Resounding no (as to be expected). Next I offer to go 50-50 on the timing chain fix at a Nissan dealership (again no). Finally, I asked for the extended warranty that was discussed over the phone. To this one, he goes I’m sorry I can’t do anything because of the age of the vehicle. THEN WHY DID YOU NOT TELL ME THAT OVER THE PHONE? When I pointed out the issue, his response was well our service department went over this thing with a fine tooth comb. Really? Maybe being a dealership sales person makes you a qualified liar! I did not end up buying the vehicle. Duncan said, I’m sorry I can’t do anything on the pricing because there’s a lot of activity and we have people very interested. If that was the case, why did Duncan follow up twice via email and twice via text messaging. In addition, for someone claiming to have multiple people waiting to make an offer on the vehicle, he was eagerly waiting outside for me to show up. For the records, as of today, 11/2/19, the 2008 Nissan Pathfinder is still for sale and has been for more than 30 days at the same listed price. Seriously, these guys have no clue how to run a business. Also, when their website says “don’t miss out on your exclusive internet price” or their email motto which says “I will work hard to earn your business”, it just means that you get the listed price plus taxes and fees. Just stay away and don’t waste your time. Places like this don’t deserve to be in business. More

Great Service Had the car in for the Subaru Brake light switch. Service was fast and prompt. I’m sorry I cannot remember name of the people I had contact with. Had the car in for the Subaru Brake light switch. Service was fast and prompt. I’m sorry I cannot remember name of the people I had contact with. More