CMA's Colonial Kia

Worth the (Long) Trip I came to Colonial Kia because I could not get the car I wanted in the Hampton Roads area. My wife and I had very particular desires in color and pac I came to Colonial Kia because I could not get the car I wanted in the Hampton Roads area. My wife and I had very particular desires in color and package and none in our area would make the effort to take care of us. After widening our search to the Richmond area, we came upon Colonial - great selection (but still not what we wanted), great price, and just a tad further than the trip we had already made to Norfolk. Enter Chad. He responded to our initial inquiry and made sure he understood our requirements and pricing and - voila - he made it happen! At the dealership, Chad was understanding and, after a brief negotiation, we both came away winners. Thanks Chad and Colonial More

Getting better but needs some work The sales person was nice and made us feel comfortable. But everyone else had a "Im ready to go home feel" The selection of cars could have been bette The sales person was nice and made us feel comfortable. But everyone else had a "Im ready to go home feel" The selection of cars could have been better.I came in because the computer system and sales team said they had a vehicle that I wanted and that was not the case. The car was not at that location. More

Purchase of New Vehicle Chad was wonderful to work with and I would highly recommend him. He was very patient and kind with me during my decision making process Chad was wonderful to work with and I would highly recommend him. He was very patient and kind with me during my decision making process More

Thank you WE greatly appreciate the staff and Colonial Kia. The experience we had this past Saturday was great. The quality vehicle we left with shows the great WE greatly appreciate the staff and Colonial Kia. The experience we had this past Saturday was great. The quality vehicle we left with shows the great partnership we have made. Every one of the staff members was very kind and helpful during our time spent there - we thank you for making the process of getting a new vehicle (which is extremely time consuming) not seem awful. In addition, we had our two yound children with us and again, they were welcomed as much as we were and we very happy! Thank you More

The best service in town! I love the quality service I always get at this Kia location. They made what I thought may be a difficult purchase as easy as ever. I will always come I love the quality service I always get at this Kia location. They made what I thought may be a difficult purchase as easy as ever. I will always come back to this dealership, Arkell makes everyone feel like family there! I didn't even think I would be getting a new vehicle that day, but they somehow made it all work perfectly with a payment I can afford! More

Very Sweet Sales People My boyfriend and I worked with a salesperson named Rob, an older nice white guy. Good personality and did everything he possibly could to get us what My boyfriend and I worked with a salesperson named Rob, an older nice white guy. Good personality and did everything he possibly could to get us what we wanted and he also kept us entertained. I would highly recommend this dealership and this sales person to friends and family. Well done, Rob! More

Colonial Kia Rob is a top notch person let alone a top notch salesman. I truly had no intention of driving off the lot with a new car the day I met him. My wif Rob is a top notch person let alone a top notch salesman. I truly had no intention of driving off the lot with a new car the day I met him. My wife and I were shopping and test driving cars that day. I am very happy with my selection and I would recommend Rob any day to anyone. Thank you Rob! Mark Pike More

Just came in to look, ended up buying a new SUV that day I had looked on the Internet at new SUV's, looked at what KIA had available, put in the features that I wanted and within 10-15 min got a call from Ch I had looked on the Internet at new SUV's, looked at what KIA had available, put in the features that I wanted and within 10-15 min got a call from Chad Taylor at Colonial Kia. Chad suggested that we(my Wife & I) stop by and see what they had to offer or could "find" at other dealerships as certain features that we really didn't care about, such as, leather & "hole in the roof" were standard items on the model we wanted. My wife started wanting black, then pearl white and finally decided on Titanium Gray W/black interior. Chad and the sales manager (Mike??) located one in Rocky Mount, NC, this was on a Tues, we picked up the Sorento EX two days later. As I stated above we were only going to look, BUT Chad was able to get us what we wanted, so we bought that day. Gordon (Gen Mgr) was also involved in the sale and was most helpful. I wouldn't hesitate to recommend Chad Taylor and Colonial Kia if you are interested in purchasing a vehicle without feeling that you are being pressured into making a purchase. I liked the low key approach. More

Excellent Customer Care Chris did an excellent job of focusing on my interest and adjusting with me as I processed through the stages of selecting and financing my vehicle. I Chris did an excellent job of focusing on my interest and adjusting with me as I processed through the stages of selecting and financing my vehicle. I am very satisfied with entire Colonial KIA team. More

outstanding customer service at Colonial Kia Christopher Wills and every body there was very friendly and Christopher Wills did an outstanding job helping us to find the right car to purchase Christopher Wills and every body there was very friendly and Christopher Wills did an outstanding job helping us to find the right car to purchase More