CMA's Colonial Kia

Rough start but best outcome! My husband and I went in to Colonial Kia on Saturday let me first say the reason we did was because of the chipper call we received from Kim Creech. I My husband and I went in to Colonial Kia on Saturday let me first say the reason we did was because of the chipper call we received from Kim Creech. I submitted my info online and she called me right away. When we talked she was so eager to help and welcoming. When we got to the dealership we were greeted and invited into her office. At the time we didn't know she was the Internet manager and that she would be sourcing us to a sales person to help us. This is when we were introduced to Valerie, to say the least she was rude and judgemental right out of the gate. Being in customer service for over 15 years and not being in a position where I needed to buy a vehicle I turned to my husband and said I was ready to go. At that time Kim came to check on us and I told her that we were leaving, she asked why and I explained how I felt more of a burden to Valerie and I wasn't going to do business with someone like that. Kim made a few calls and even though it's not something she does everyday she took ownership of our situation and said she would help her if we were patient with her. Robi the came in and helped us and expressed how sorry he was. He was very helpful and did everything he could to get us the best deal possible. We ended up having to go back on Sunday to get our paperwork completed and we're introduced to Mike, he was great and very informative made our finance portion of the deal an easy and seamless process. We also met with Kevin Jenkins and he was very personable and helpful. Overall our experience was a great one and the only reason we stayed was because of Kim, Robi, Mike, and Kevin. If you are in the market for a new car Colonial Kia is the way to go just make sure you steer clear of Valerie. Thank you for all your help we will see you in a few months for our other two vehicles! More

My Kia, just in time. Why I rated this dealership with 5 stars? The customer service was awesome. I research the vehicle online and was encourage by Kim to come on down . S Why I rated this dealership with 5 stars? The customer service was awesome. I research the vehicle online and was encourage by Kim to come on down . She was funny and answered my questions about the car before I made it to the dealership. As soon as arrived, Kevin Jenkins introduced himself and had the keys to the Kia I wanted. We took a test drive. Kevin went over the features of the vehicle and explained the car's performance and safety features. This was the quickest car purchase I have ever made, I got the car and this is my first Kia and doubt it will be my last. Thanks Colonial Kia, I'm encouraging my co-workers to come your way if they are looking for a new vehicle. More

AWESOME experience!!! A+++++ I went to this dealership with no knowledge of anyone working there or buying a car there in the past. After about 10 minutes time I realized that th I went to this dealership with no knowledge of anyone working there or buying a car there in the past. After about 10 minutes time I realized that they are very family oriented and really concerned with meeting the needs of the person involved. I cannot thank them enough for the way they treated me and my daughter on purchasing her first car. What a great experience! More

happy with purchase 1 & 2 We came in on Saturday and spoke to mike about a car. He encouraged us to return on Sunday . Our salesman was Arkell Harrison. He was so patient an We came in on Saturday and spoke to mike about a car. He encouraged us to return on Sunday . Our salesman was Arkell Harrison. He was so patient and kind. So happy with the cars we purchase from Colonial Kia. Arkell, Mike and Jennifer were very helpful in this process. Thanks again. Mr. & Mrs. Coles More

Fabulous! We went in looking for a used car. Kim was a great help, she told us that despite our credit we shouldn't sell ourself short of getting a new car inst We went in looking for a used car. Kim was a great help, she told us that despite our credit we shouldn't sell ourself short of getting a new car instead of a used one. She was very professional and patient with us and she did everything she possibly could for us. She got us into the exact car that we wanted! We trusted her opinion despite a coworker bad mouthing her infront of not only us but the whole dealership. I think the coworker should be reprimanded for her actions, it was very unprofessional. Despite all of that though I highly recommend if you are looking for a car, you should definitely go see Kim! Also Jennifer was amazing too work with! She always had a smile on her face and did everything should could for us! More

Helpful and informative The dealership is very warm and inviting. People there are very helpful and don't mind answering any questions that you may have. They give you lots The dealership is very warm and inviting. People there are very helpful and don't mind answering any questions that you may have. They give you lots of information that will help you make the right decision in making your purchase. I will recommend KIA to everybody that I see. More

New owner of a 2015 Optima EX We were not planning to buy a new car that day, But Kirk Able made a great pitch and we decided to buy the car that day.he was very pleasant to deal w We were not planning to buy a new car that day, But Kirk Able made a great pitch and we decided to buy the car that day.he was very pleasant to deal with and a very happy person was quite enjoyable.your finance manager Jennifer Ewing,made the process of buying our new car a delight.will buy from Colonial Kia again in the future. More

My experience at kia Mr Arkell made this one of the best buying experience anyone could ask for. My wife has a hard time talking to people that she doesn't know.mr Arkell Mr Arkell made this one of the best buying experience anyone could ask for. My wife has a hard time talking to people that she doesn't know.mr Arkell made her feel comfortable and relaxed and that proved to us that this is the place to do bissness with .to make along storie short I would recommend mr arkell and colonial Kia to all my friends More

very helpful associates We just purchased a new 2015 sportage kia from Colonial kia they went above and beyond to find what we wanted even getting it from another dealer. We just purchased a new 2015 sportage kia from Colonial kia they went above and beyond to find what we wanted even getting it from another dealer. We have had it almost a week now and we love it. More

Satisfied Customer I was very pleased with the knowledgeable and professional service that I received at Colonial Kia in the hands of Miss Valerie.Thank you for your pat I was very pleased with the knowledgeable and professional service that I received at Colonial Kia in the hands of Miss Valerie.Thank you for your patience during my decision making process. More