CMA's Colonial Kia

Wonderful Kia has the best service department, and their customer service is awesome. Walked in walked right, back out in a total of minutes. Great job guys kee Kia has the best service department, and their customer service is awesome. Walked in walked right, back out in a total of minutes. Great job guys keep up the good work. You guys rock!!!!!!! More

Shaneesa is super friendly and genuine. It means a lot to me to work with genuinely friendly people and Shaneesa is one of those people. I feel like I can trust the service dept at Colonial It means a lot to me to work with genuinely friendly people and Shaneesa is one of those people. I feel like I can trust the service dept at Colonial Kia. More

Service The best service you can get, in an out in no time. Thank you, customer service was just what I need for the day I was having. The best service you can get, in an out in no time. Thank you, customer service was just what I need for the day I was having. More

Best sales experience you'll ever get! I'm in California, and my mom and sister live in Virginia. My sister and I wanted to surprise my mom by buying her a car. I was so fortunate to get I'm in California, and my mom and sister live in Virginia. My sister and I wanted to surprise my mom by buying her a car. I was so fortunate to get in touch with Kim Garner (Sales Manager) at Colonial Kia. The thing I hate about car shopping is feeling too pressured with endless calls, texts and emails asking if I've made a decision yet. This wasn't the case with Colonial Kia, and Kim. Especially being out of state and having to tag team with my sister, I was expecting a pretty rocky experience, regardless of the dealership, but Kim made everything so easy and smooth. Her and I'm guessing all their sales team's approach is genuine, wanting to make sure you feel comfortable as a buyer. They are super responsive, informative, and keep their word. Everything was done over the phone until purchase day, and I couldn't be any happier. They're personnel are great, and the prices are competitive! If I lived in Virginia, and needed another car for myself, I'd go straight to Kim at Colonial. When my sister and mom got to the dealership, Kim introduced them to Stewart Allen (Sales rep) and my mom and sister spoke so highly of him. The transition from Kim via phone to Stewart on the lot, was so smooth. They took the time to properly transition all the known information and make sure my mom and sister had no troubles completing the purchase process. Now that's team work! Great job Stewart and Kim! This is my mom's first car with a GPS, screen, etc. She had a 2007 Camry. So naturally it's taking time to figure out all the bells and whistles. If I can't help her figure out a feature, she just connects with Stewart and like a snap, he's quick to give help. He is so eager to provide assistance even after the purchase is done. So yes, I HIGHLY recommend Colonial Kia and I HIGHLY recommend you get in touch with Kim and Stewart. They're friendly, genuine and honest. Don't waste time any where else. They'll look out for your best interest and will be competitive with pricing. More

Awesome sales and finance experience Rod was very patient and understanding with me. I went by and looked several times before actually making the leap. Jennifer and I had discussed the Rod was very patient and understanding with me. I went by and looked several times before actually making the leap. Jennifer and I had discussed the payment amount that my Husband Jamie and I wanted and to see if we would be in the price range. We were and are extremely pleased. More

Randy W I was looking for a new reliable car. Started working with Rod Boothes and Jennifer Ewing. What an amazing team of sales people. I came in to trade my I was looking for a new reliable car. Started working with Rod Boothes and Jennifer Ewing. What an amazing team of sales people. I came in to trade my vehicle and left the same day with a brand new vehicle of my liking thanks to Rod's great salesmanship, and Jennifer's awesome financing skills. I really appreciate their friendliness and topnotch customer service. They are the best and I hope they are around when the time comes again for me to purchase a car. More

Amazing Customer Service with making you feel comfortable After owning a 05 Kia Sorento for many years was ready for a new car. Started working with Kim and Mark (Marc) and they make an amazing team. We wer After owning a 05 Kia Sorento for many years was ready for a new car. Started working with Kim and Mark (Marc) and they make an amazing team. We were really unsure of exactly what we were looking for as it was freezing cold outside and we didn't want to walk around the parking lot. Mark brought the cars to us. Color, upgrades, style, comfort, everything to meet our wish list with great prices and rebates. Mark is the sales guy to go to great knowledge of helping put you in the perfect car. Then we went to finance and met my match in personalities , Jennifer was great explaining our options and helping us make the right decisions on financing our new 2018 Kia Optima. She was great and knows her job inside out. What a great experience on our first time buying a brand new car that was fast, friendly. This team defienelty knows how to please their customers. Will be back for another car in the future. Highly recommend Kim, Mark/Marc (unsure how he spells it} and Jennifer. You scored an A+ in my book. Thank you all... More

Amazing Customer Service!! Matt and the rest of the staff I encountered were great throughout the entire process. Nobody was overbearing or tried to pressure me into making a pu Matt and the rest of the staff I encountered were great throughout the entire process. Nobody was overbearing or tried to pressure me into making a purchase. Matt also made me feel like I was a valued customer. He would periodically check in on me to see if I needed anything while I was waiting at the dealership. I'm so glad I bought my first car from Colonial Kia! More

Service: Factory Recall & 18 Month Service I received a Factory Recall Letter from Kia and I made a service repair appointment to be performed as well because I received an email reminder from I received a Factory Recall Letter from Kia and I made a service repair appointment to be performed as well because I received an email reminder from Kim and then another one from Ron. I was given a 9:15 a.m. appointment and I arrived at 8 a.m. I was greeted by Shaneesa, told her that I was early and she immediately checked me in because she could see that I was anxious. My car is my only means of transportation. Shaneesa assured me that everything was going to be taken care of and told me to help myself to coffee and or snacks. The service technicians were cordial as they walked through the waiting area. I had just gotten settled in and finished my cup of coffee when Shaneesa informed me that my repair was completed. She went over all of the details, my car was not a part of the recall and my scheduled, service maintenance was minimal. I was overjoyed because it only took half an hour and I was relieved with the outcome. I thank God for such an experience and kudos to Shaneesa and her fellow associates for making my visit to Colonial Kia such a success!!! More

Awesome , wonderful service and people friend ly,smiles,good manners, respectful, courtesy, great hospitality,Interneinternet , very clean rest rooms, great r , wonderful service and people friend ly,smiles,good manners, respectful, courtesy, great hospitality,Interneinternet , very clean rest rooms, great refreshments, great deals,free car wash is awesome More