
CMA's Colonial Honda
South Chesterfield, VA
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New car purchase The front end of the sale was very pleasant (Gary See). He did a very good job showing us the car and its features. The beat the TrueCar price that w The front end of the sale was very pleasant (Gary See). He did a very good job showing us the car and its features. The beat the TrueCar price that was advertised. We later found a lower price at another dealership after we gave them a verbal "ok" on the phone. When we tried to negotiate with them to beat/match that price. The manager felt betrayed because I was trying to get a better price. In the end, that discussion tarnished my overall experience with Colonial. It felt like a stereotypical car dealer experience at that point. More
Best Car Buying Experience To Date! My husband and I were in the market for a "new-to-us" car and had our minds set on a 2013 Honda Accord. Let me just say - this was by far the best exp My husband and I were in the market for a "new-to-us" car and had our minds set on a 2013 Honda Accord. Let me just say - this was by far the best experience we have had with a car dealership. Like many others we have had our fair share of dealing with overzealous and pushy salesmen, which initially made us dread the whole ordeal. Out of necessity, however, we pushed forward in our search and we are so grateful to have found that places like Colonial Honda are actually out there! OUR EXPERIENCE: Unfortunately my husband and I are currently operating on a very odd schedule, where our days and nights are basically flipped, so it does make things a little tricky sometimes. Due to that fact, and that we lived 1.5 hours from Colonial Honda, it was nearing closing hours by the time we arrived. We had already spoken to Tom and arranged to test drive a specific car – needless to say, it was a perfect fit! Even though the entire purchasing process extended beyond closing hours, we are so very grateful to both Tom Farlow (Sales Consultant) and Kenny Wolter (Business Manager) for all of their help. They both went above and beyond in helping to get everything perfectly suited to our needs and they were both wonderful to work with. They were very informative in laying out various options for us, patient with all our questions, and at no time did we feel “pressured” into making the purchase, nor were we made to feel guilty that the whole process extended beyond operating hours. It was honestly like hitting the dealership lottery – not one, but TWO, pleasant people to work with! We were so shocked at the whole experience….and that we actually drove home that night in the exact car we wanted. Even when we had a couple general questions 1-2 days after the deal was done, Tom was very quick in getting back with us and was sure to thank us again for our business. I must say, this experience renewed my faith in the car buying process. When we’re in the market to replace our second vehicle in the next couple years I’m sure Colonial Honda will be the only dealership on our list. More
Beautiful, Blessed & Awesome Experience! I had the greatest, professional, helpful sales associate (Girish Ramachandran) & (Finance Associates) Keith Adams & Sabrina Thomas. Girish was extre I had the greatest, professional, helpful sales associate (Girish Ramachandran) & (Finance Associates) Keith Adams & Sabrina Thomas. Girish was extremely knowledgeable, pleasant, helpful in helping me select my Honda Accord EX-L (loving it). The service on Oct. 2, 2015 was above and beyond and I commend him (finance associates) for such a smooth process. I would definite recommend Mr. Ramachandran - sales associate to family/friends. More
Review of Adam Blake Thank you, Adam for making our experience buying our Hyundai Sonata! We absolutely love it and you were over accommodating for us! Thank you! Also, t Thank you, Adam for making our experience buying our Hyundai Sonata! We absolutely love it and you were over accommodating for us! Thank you! Also, thank you Sabrina for helping us with financing! You were so nice to is and helped us a lot! More
Excelent Service customer satisfaction I just had surgery on my shoulder and I needed an automatic car, even though I love manual cars. I was looking at the cars on the front of te dealer a I just had surgery on my shoulder and I needed an automatic car, even though I love manual cars. I was looking at the cars on the front of te dealer and Girish Ramachandran aproches me and tries to help me with what I am looking for. We sat down and talk about it, then he took me to what he thought I needed and he hit it right at the nail. Now I was looking for Lease and he knew everything that I needed to know about the car, the features of the car and the lease terms. I am very happy with my lease and will recommend this dealer to anybody, More
Awesome Experience! It was an honor to work with Mr. Malcolm Leach (Sales Associate), Keith Adams (Finance Director) and Ms. Sabrina Thomas (Business Manager). When I fi It was an honor to work with Mr. Malcolm Leach (Sales Associate), Keith Adams (Finance Director) and Ms. Sabrina Thomas (Business Manager). When I first came to the Dealership they made me feel like family. Mr. Leach was patient with me in making a decision about a vehicle just right for me and what ever I needed he would get it. Mr. Adams answered every question that I could think of truthfully, he made me feel comfortable in asking anything. Ms. Thomas explained in detail about the contract and the warranty of the vehicle. I'm still smiling about the purchase that I made. I will continue to recommend Colonial Honda, as well as the above three people, to my friends and family members. Thank you for giving me the opportunity to speak about these professional, helpful, customer service oriented individuals. More
Fantastic customer service This is a new experience for me to find such wonderful customer service at a car dealership! Tricia Lewis did not just sell me a Honda CRV LX, but he This is a new experience for me to find such wonderful customer service at a car dealership! Tricia Lewis did not just sell me a Honda CRV LX, but helped with contacting my insurance company and took plenty of time to explain how the electronics worked and linked my cell to the car's Blue Tooth connection. Everyone was exceptionally nice and I would highly recommend them. More
Great People and Great Service!!!! It was a pleasure to work with Mr. Troy Murray, Mr.Robert Jackson and Mr. Keith Adams. The customer service I received from all three gentlemen was am It was a pleasure to work with Mr. Troy Murray, Mr.Robert Jackson and Mr. Keith Adams. The customer service I received from all three gentlemen was amazing from the moment I walked in to the moment I drove off. They worked within my budget and I walked out with a 2012 Honda Accord. This experience changed how I feel about car salesmen. I expected to be pushed into a car that I would not like or even worse, pay for something with a lot of hidden problems, but it was the complete opposite. I now have a safe, reliable and comfortable car for not just me, but for my family. These gentleman made me feel as if I was family and not just another sale. It's great to know that there are people that care about people rather than merely making a sale. I would highly recommend anyone to give these gentlemen a chance at changing the perspective of many people, that they can't trust car salesmen. They didn't just sell me a car, they helped make a dream come true for me. It's very rare to find honest, trustworthy, and knowledgeable people who have your best interest at heart and it truly showed. Thank you Colonial Honda, and mostly, Thank you Mr. Robert Jackson, Mr. Troy Murray, Mr. Keith Adams for all your hard work. Keep up the amazing customer service. You all receive five stars in my book and I hope your manager knows that they have a A-1 team with you all. More
An easy Honda acquisition Colonial Honda made buying a new Honda CRV a no hassle, pleasant experience with very competitive pricing. I can recommend them whole heartedly to my Colonial Honda made buying a new Honda CRV a no hassle, pleasant experience with very competitive pricing. I can recommend them whole heartedly to my family and friends. More
My new car from Colonial Honda This is the fifth car I have bought from Colonial Honda and Gordon Winfield. The Odyssey we traded in had 225,000 miles on it and never gave us troubl This is the fifth car I have bought from Colonial Honda and Gordon Winfield. The Odyssey we traded in had 225,000 miles on it and never gave us trouble. Gordon is very up front about things. He doesn't give you the hard sell. He just lets the car do the talking. Colonial Honda always gives good service. More