CMA's Colonial Honda

On my last visit I received great service from the check-in to check-out. Naomi was excellent. She did a great job explaining things services that I needed. It made all the difference. check-in to check-out. Naomi was excellent. She did a great job explaining things services that I needed. It made all the difference. More

Excellent Service .... My car came in for an oil change and Ms. Naomi was there to assist in anyway she could. Very professional and sweet. .... My car came in for an oil change and Ms. Naomi was there to assist in anyway she could. Very professional and sweet. More

Excellent Service !! I explained to Mr. Watson what I was looking for. He explained everything to me clearly about the car and the safety features it had. Absolutely love my car. looking for. He explained everything to me clearly about the car and the safety features it had. Absolutely love my car. More

They got to my car even though I didn't have an appointment. They checked my car out and replaced my battery,because it was still under warranty there was no charge. Very pleased with their honesty appointment. They checked my car out and replaced my battery,because it was still under warranty there was no charge. Very pleased with their honesty and efficiency. More

Very pleased..Tyleke and Keith made my 1st experience a great one..I am so happy I chose colonial Honda to purchase my new car great one..I am so happy I chose colonial Honda to purchase my new car More

Jimmy Bryson and Naomi are the best. The best staff I have ever dealt with. Keep up the good work.Slways willing help you whenever you show up for the little things. have ever dealt with. Keep up the good work.Slways willing help you whenever you show up for the little things. More

They made the car buying process easy. Thank you very much! I liked the continued attention to ensuring I understood the workings of the car after purchasing. much! I liked the continued attention to ensuring I understood the workings of the car after purchasing. More

Wonderful experience Wendy was friendly and enthusiastic unlike another dealer that we tried. Wendy listened to our needs , was patient, and we were confident with the pri Wendy was friendly and enthusiastic unlike another dealer that we tried. Wendy listened to our needs , was patient, and we were confident with the pricing. She went over all the features of the car thoroughly with us and remained upbeat and caring throughout the process. We never felt pressured which was greatly welcomed. More

First time buyer We had an excellent experience dealing with Walter Cooke and the staff at Colonial Honda. They made us feel at ease with every decision that was made. We had an excellent experience dealing with Walter Cooke and the staff at Colonial Honda. They made us feel at ease with every decision that was made. They explained every option that was available, but never pressured us to pick an option that wasn't right for our needs. More

Horrible Customer Service On Friday, October 25th I contacted Colonial Honda because I was interested in locating a 4WD 2015 Honda Pilot. Judd (the salesperson) said they only On Friday, October 25th I contacted Colonial Honda because I was interested in locating a 4WD 2015 Honda Pilot. Judd (the salesperson) said they only had a 2WD but that there was a 4WD available at their Colonial Chevy dealership and that he would have it brought over on Sunday. I didn't hear from him but followed up with a phone call around 1pm. He stated that he had indeed brought it over from the Chevy dealership. My wife and I drove to the Honda dealership to take a look at it. We liked the Pilot but when we started discussing the price, Greg (the manager) said that he was unsure how much negotiating space he had on the vehicle and asked if he could call us on Monday with a quote. He said we would get in touch with us around 11am since Monday mornings can be busy. We said that would be fine. We heard nothing from him and around 4pm I called Judd to get an update. He did not know what was going on but did call me around 6pm with some numbers. They seemed high but said that I would let him know first thing in the morning which I did. Around 8:30, prior to their opening I called to tell him we would take the car. Judd said he would let Greg know. About an hour later I received a phone call from Judd stating that the Pilot was sent back to the Chevy dealer and it sold overnight. I called the Chevy dealership and it, in fact, hadn't sold! I then went down to the Chevy dealership and the salesperson informed me it was indeed still for sale! The process of looking at the vehicle took about 15 minutes. We then sat down in his office to discuss price. At that point someone called him out of his office and magically the Pilot was now sold. This process is unexplainable. I can't figure out why they wouldn't sell to me. I am not alleging a discrimination suit but something was incredibly, remarkably wrong. Poor communication perhaps but definitely extremely poor customer service More